I cannot add image on my prototype

Answered Victor Conesa ● ago

I cannot add a specific image on my prototype.

I was traying to edit a prototype that i made last week, but now i can't add .jpg image or edit an existent image.

Attached the image to show how its looks like after adding an image. It seems that i've never add any image

Replies (4)

Danielle Schneider ●

Hi Jessica,

Is the image very large in size/data size? What is the resolution of the image? Can you open it in other prototypes?

Your answers will be helpful for diagnosing the issue.

Best,

Danielle

Enrique Cano ●

Hi Danielle,

The image isnt large... 397x120 and i cant open in any prototypes.

I had to print image, crop, save again and then i could add image, so strange!

I checked the image when i recived to be sure that was .jpg

Danielle Schneider ●

Hi Jessica,

To clarify - is everything working now?

Best,

Danielle

Enrique Cano ●

Hi Danielle,

It's working just because I printed the image, cropped using the Photoshop and tried to upload again.

When I upload the image that i just download, it doesnt work.