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Community Support Topic Problem UI Libraries & Widgets

Hotspots and links to internal pages not working!

shared this problem ago

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Hotspots etc will not link to other internal pages as they used to. They will sometimes but sometimes just don't change the page.

The same problem

Replies (5)

Victor Conesa ● 7 years ago

Could you send an example of that to us please?

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Enrique Cano ● 7 years ago

Hey thanks Victor, I seem to have sorted it out now. I think it was something to do with slow loading times due to imbedded images so it was loading just so slowly that I was giving up waiting prematurely! Sorry :)

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Victor Conesa ● 7 years ago

Good to know! We are working on improving the application performance so hopefully you won't have to wait that long in the future.

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Emerson Smith ● 3 years ago

I have this same problem, although no amount of waiting seems to solve the issue. Really frustrating when I'm trying to present a prototype I spent 40 hours building and suddenly none of my hotspots work.

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Laurence Bascle ● 12 months ago

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Chloe Tomlinson ● 12 months ago

Hi, that is odd. Could you attach your prototype here so then we can test and see what the error could be?

You can compress the file to .zip/.rar and attach it here.

Please let me know if you have any other questions,

-Chloe

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Laurence Bascle ● 12 months ago

i can't attach, it's too big even zipped!

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Chloe Tomlinson ● 12 months ago

In that case you can go to File - Export - Prototype and select just that screen. Then you can just send the resulting vp file with just that screen in it.

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Laurence Bascle ● 12 months ago

Here it is, without the dependencies, though what i want to test is indeed that it is linking to these other pages. With dependencies, it goes over 8MB

Files:

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Chloe Tomlinson ● 12 months ago

Hello,

Thank you for attaching that prototype. Could you add one of the screens that it's linked to one of the hotspots?

Thank you,

-Chloe

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Laurence Bascle ● 12 months ago

I can't, everything is above 10k

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Chloe Tomlinson ● 12 months ago

Are the images a high resolution? Do you think it would be possible to have low-res images or to remove them to just be able to look at the functionality of the prototype?

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Juliano ● 6 months ago

i am having this same problem! hotspots were working, then they stopped.. then they worked.. very frustrating!! i need help please but i don't want to post my prototype for you to look at in a public forum? please can you help!

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