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Error: Couldn't save or edit a new event

Solved Inovacao 17 months ago
Replies (1)
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2

Hello,

Thank you for reaching out. Can you describe what happens when you try to add an event to a element?

Thank you,

-Chloe

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1

Hello, Chole.

I'm attaching a file with a message that appears when I try to add or change an event.

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1

Hello,

Thank you for attaching that. Can you send us your log files?

You can find them by following this file path:


On Mac: [folder of the user]/justinmind/version/logs.log


On PC: (C://users/youruser/Justinmind[version]/logs.log)


There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.


Thank you,

-Chloe

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1

Hello,

In my Justinmind folder there is no call logs.log

I re-attached an image.

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1

Hello,

If you scroll down to the bottom, is there no log files there either?

Thank you,

-Chloe

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1

Hello, Chloe!

I found it.

Files: Files.7z
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2

Hello,

You may need to try uninstalling and reinstalling the software, it appears something went wrong in the update process. Could you try that and let me know if that works?

Thank you,

-Chloe

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1

Hello, Chloe!

I tried uninstalling and reinstalling and now the problem was soveld.

Thanks for the support.

Best regards.

Gustavo :)

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1

Happy to help! Please reach out if you run into any other issues!

Thank you,

-Chloe

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