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doesnt open

Ozgekarakurt shared this problem 8 months ago
Solved

Comments (10)

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1

Hello,

Could you please provide a more detailed explanation of the issue that you're experiencing?

Thank you kindly,

-Chloe

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Same problem.

it doesn't open, JIM logo pop up then nothing happens after that. Tried re-installing and disabling Windows Firewall but no luck.

Windows 10

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Hello,

Could you please attach your log files by following this path so then we may take a look at them?

You can find them by following this file path:


On Mac: [folder of the user]/justinmind/version/logs.log


On PC: (C://users/youruser/Justinmind[version]/logs.log)


There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.


Thank you kindly,

-Chloe

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there is only logs.log file and some .metrics files.

Files: logs.log
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Hello,

Thank you for attaching your log file. I am reaching out to our second-level of support and will let you know once we have a solution for you.

Thank you for your patience,

-Chloe

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ok thanks

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in the meantime, could you please send a download link to previous versions so i can try them?

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Unfortunately there’s no useful information in the log file attached. Can you provide any .log files inside the following folder?


Window: [Installation_folder_path]/app/configuration/

Mac: /Applications/Justinmind.app/Contents/Java/configuration/

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2

The solution to this problem is to edit ‘Justinmind.cfg’ file. You can find it in:


Windows: [Installation_folder_path]/app/

Mac: /Applications/Justinmind.app/Contents/Java/


Open the file and add the following lines right under “-Dprism.vsync=false”:


-Duser.country=US

-Duser.language=en


Save the file and lauch the app again.

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Great, it worked! Thanks for your support, really appreciated!

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