Could you please provide a more detailed explanation of the issue that you're experiencing?
Thank you kindly,
it doesn't open, JIM logo pop up then nothing happens after that. Tried re-installing and disabling Windows Firewall but no luck.
Could you please attach your log files by following this path so then we may take a look at them?
You can find them by following this file path:
On Mac: [folder of the user]/justinmind/version/logs.log
On PC: (C://users/youruser/Justinmind[version]/logs.log)
There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.
there is only logs.log file and some .metrics files.
Thank you for attaching your log file. I am reaching out to our second-level of support and will let you know once we have a solution for you.
Thank you for your patience,
in the meantime, could you please send a download link to previous versions so i can try them?
Unfortunately there’s no useful information in the log file attached. Can you provide any .log files inside the following folder?
The solution to this problem is to edit ‘Justinmind.cfg’ file. You can find it in:
Open the file and add the following lines right under “-Dprism.vsync=false”:
Save the file and lauch the app again.
Great, it worked! Thanks for your support, really appreciated!
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