Justinmind-logo
 

Does not work

Rebelona shared this problem 10 months ago
Known

it doesn't open, JIM logo pop up then nothing happens after that. Tried re-installing and disabling Windows Firewall but no luck.

Windows 10

Replies (3)

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1

Could you please attach your log files by following this path so then we may take a look at them?

You can find them by following this file path:


On Mac: [folder of the user]/justinmind/version/logs.log


On PC: (C://users/youruser/Justinmind[version]/logs.log)


There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.


Also, please send us these additional log files:

Windows: [Installation_folder_path]/app/configuration/

Mac: /Applications/Justinmind.app/Contents/Java/configuration/

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The solution to this problem is to edit ‘Justinmind.cfg’ file. You can find it in:


Windows: [Installation_folder_path]/app/

Mac: /Applications/Justinmind.app/Contents/Java/


Open the file and add the following lines right under “-Dprism.vsync=false”:


-Duser.country=US

-Duser.language=en


Save the file and lauch the app again.

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