Desktop app is not opening

Chloe Tomlinson ●

Hello,

Thank you for your patience, could you try doing the following:

First make sure you have Mac OS X 10.11 or later. Or, if Windows, make sure your computer is 64bits.

Look up for ‘Justinmind.cfg’ file. You can find it in:

Windows: [Installation_folder_path]/app/

Mac: /Applications/Justinmind.app/Contents/Java/

Open the file and add the following lines right under “-Dprism.vsync=false”:

-Duser.country=US

-Duser.language=en

Save the file and lauch the app again.

Let me know if this works.

Thank you kindly,

-Chloe

Chloe Tomlinson ●

Hello,

Thank you for reaching out. Could you attach your log files so then we may take a look?

You can find them by following this file path:

On Mac: [folder of the user]/justinmind/version/logs.log

On PC: (C://users/youruser/Justinmind[version]/logs.log)

There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.

Thank you kindly,

-Chloe

Serkan ●

The same problem.

Files:

Chloe Tomlinson ●

Hello,

I am reaching out to our second-level of support for help on the issue you're experiencing. I will let you know when they get back to me.

Thank you for your patience,

-Chloe

Chloe Tomlinson ● ●

Hello,

Thank you for your patience, could you try doing the following:

First make sure you have Mac OS X 10.11 or later. Or, if Windows, make sure your computer is 64bits.

Look up for ‘Justinmind.cfg’ file. You can find it in:

Windows: [Installation_folder_path]/app/

Mac: /Applications/Justinmind.app/Contents/Java/

Open the file and add the following lines right under “-Dprism.vsync=false”:

-Duser.country=US

-Duser.language=en

Save the file and lauch the app again.

Let me know if this works.

Thank you kindly,

-Chloe

Serkan ●

Hey Chloe,

Yes, it is working right now.

Thank you.

Chloe Tomlinson ●

Hello,

Glad it is working. Please reach out if you run into anything else!

Thank you,

-Chloe

Mayaranasinghe77 ●

Hi,

I tried the suggestion but still didn't work for me. Could you please help me with it?

Chloe Tomlinson ●

Hello,

Would you mind sending us some log files so we can try to figure out what could be the problem?

These are the files we would need:If you're using Mac:

- [folder of the user]/justinmind/version/logs.log

There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.

- Right click on the Justinmind app and select 'Show package contents'. Then send any .log file in this folder /Contents/Java/configuration

On PC:- C://users/youruser/Justinmind[version]/logs.log

- Any .log files you find inside this folder [path where you installed Justinmind]/app/configuration

Thank you,

-Chloe

Hubert ●

Hi I'm also facing the same problem.

Trying to do this.

Windows: [Installation_folder_path]/app/

Mac: /Applications/Justinmind.app/Contents/Java/

Open the file and add the following lines right under “-Dprism.vsync=false”:

-Duser.country=US

-Duser.language=en

Save the file and lauch the app again.

But how do i open the cfg file to edit it? Thanks!

Hubert ●

I would like to upload my log. What is [Folder Of The User]?

Hubert ●

Here's my log

Files:

Hubert ●

Is it because Im running on OS X Yosemite 10.10.5? I have to run on this OS because I have app related work to be done on this OS. Can JustInMind still run on this OS?

Chloe Tomlinson ●

Hello,

Thank you for attaching your log file. I believe the problem you are running into is you are opening the DMG file and, instead of dragging the App to the Application folder, you're doulbe clicking on it inside the DMG instead.

unknown

Try dragging the Justinmind application into the Application folder, click into the Application folder and then run it from there. Let me know if this works.

Thank you kindly,

-Chloe

Hubert ●

Hi Chloe

Yes after installing from the DMG, I dragged it into the pplications. Its on my applications now and it still cant be opened.

Hubert ●

Its on the applications page

Files:

Victor Conesa ●

Can you follow these steps please?

- Open Finder

- Go to Applications

- Double click on the Justinmind app

- After it tries to launch, then send us these log files:

/users/youruser/justinmind/version/logs.log

Open Finder, go to Applications, Right click on the Justinmind app and select 'Show package contents'. Then send any .log file in this folder /Contents/Java/configuration

Hubert ●

Hi,

I tried to find my log files. But there's no results i could find. Am i doing the right thing?

Files:

Hubert ●

I dont see any log files in my /Contents/Java/configuration as well

Files:

Hubert ●

Is this the log file?

Files:

Victor Conesa ●

Can you send a screenshot of this folder?:

/users/youruser/justinmind/9.1.12/

Hubert ●

there's nothing as well.

Files:

Hubert ●

Here's my package contents.

Files:

Victor Conesa ●

What about here?

/users/youruser/justinmind

Thanks for all your help, by the way

Hubert ●

theres nothing too.

No problem, i want to solve it too.

Files:

Victor Conesa ●

That is very strange. Could you make a screen recording (you can do it with QuickTime) of you opening the Applications folder and launching the Justinmind app?

Hubert ●

Here you go!

Hubert ●

Here you go!

Files:

Hubert ●

Hi, what can i do to solve this issue? My license has been running for a couple days.

Ozgekelleci85 ●

Hi,

I tried the suggestion but still didn't work for me.

Files:

Ozgekelleci85 ●

this solution does not work for me.

Ozgekelleci85 ●

my operate system is windows 10

Victor Conesa ●

Sorry to hear that. Can you check if there are any log files in this folder and send them out to us?

[Path where Justinmind was installed]/configuration

Hubert ●

this is all i see.

Files:

Victor Conesa ●

Hi Hubert,

We're sorry it took us so long to realize the source of the issue. We were focused in looking for potential bugs in the code and we forgot to ask the most basic questions. The thing is that Justinmind is only compatible with macOS 10.11 and newer versions. I think you have 10.10. That's why is not launching. If you ever update your OS, you will be able to launch the product.

Ozgekelleci85 ●

please help me i can't open the app. i have the same problem. My operate system is, Windows 10. But the app isn't open.

Chloe Tomlinson ●

Hello,

Are you using a 32 bits or a 64 bits computer? Justinmind only works with 64 bits.

Hubert ●

Hi Victor,

I can't update my OS, not in the meantime because i am operating my business using this OS. Can i then ask for a refund then?

Thanks

Ozgekelleci85 ●

hi chloe, i'm using 64 bit operate system windows 10 home single language.

Victor Conesa ●

Could you send us any .log files you can find inside this folder [path where you installed Justinmind]/app/configuration and a screenshot of that folder please?

Desktop app is not opening

When I click on the JustInMind icon the big logo pops up and t looks like it is about to open everything but then that logo disappears and nothing happens. Please help me solve this issue because I need to use the app to finish my mockup.