data master tables don't display

Claire White shared this problem 2 months ago
In Progress

Hello,


I have a prototype containing two data master tables. I was running user testing sessions last week, using a public prototype link, and the participants were unable to see the tables. They were using Chrome as their browser. However I've just asked a colleague to re-test this this morning and he is unable to view them either on Microsoft Edge. I am able to view the tables without any issues myself.

Comments (6)

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Do the tables eventually load? Sometimes prototypes with multiple Data elements on one screen can take a while to load initially.

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Hi Danielle, it didn’t load at all even after 5 seconds for two of the participants - but did for the other two. All of them ran it in Chrome - and one in Microsoft Edge. The two that couldn’t run it viewed the link as a public prototype and invite only. Many thanks for your help.

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Did it load after 20 seconds? Sometimes it can take quite a while, depending on the prototype and how many applications you have open.

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Hi Danielle, it didn't unfortunately - here's a clip of what happened. https://lookback.io/watch/GayHsDBmBCm9pRBEN?t=13m6s-15m30s

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Would you be able to send us the prototype? You should have an account in the customer support portal, so you could attach it privately rather than on a public forum.

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Thanks Danielle. I've uploaded to the support forum.