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Upvote 4

Couldn't load main class error

Known Crystal 15 months ago

Hi,

Justinmind_Prototyper_Windows.exe keeps crashing mid way and I get "Couldn't load main class." error message every time I run the installation file. I've tried uninstalling and reinstalling the exe file multiple times.

Currently using Windows 10, 64bit

Please see the attached log file.

Replies (3)
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Hello,

Thank you for reaching out, this is an odd error. Are you downloading it from this link? https://www.justinmind.com/download

Thank you,

-Chloe

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Yes I did.

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Hi!

I've experienced the same issue. Any updates on this?

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Hello,

Could you attach your log files so then we can take a look and see what the problem could be?

You can find them by following this file path:


On Mac: [folder of the user]/justinmind/version/logs.log


On PC: (C://users/youruser/Justinmind[version]/logs.log)


There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.


Thank you kindly,

-Chloe

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Hello Chloe,


Please see attached


BR

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