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Community Support Topic Problem Other

Constant crashing at New events window

tfcheng shared this problem 9 months ago

Known

I am facing this situation every time. The program would run properly for a good few hours, then the New event window will fail to load contents and remain blank. Some times the Ok or the Cancel button can be clicked, some times not. I need to press the "Esc" button to exit the screen, wait for this error window to popup. The program runs well again before the same thing happens again a few hours later.

I am using ver 8.1 Professional edition on a new Windows 10 laptop.

Files: JIM ERROR.PNG

The same problem

Comments (5)

1

Danielle Schneider ● 9 months ago

Hi there,

Thanks for reporting this. We suggest you update to the latest version of Justinmind, which you can find here: justinmind.com/download

Please let me know how this works for you.

Best,

Danielle

Reply URL

1

tfcheng ● 8 months ago

I have updated to the latest version and still got 2 crashes in the last 4 hours...

URL

1

Sonia Durán ● 8 months ago

Can you save and send us the log files. You can find the logs by going to:

On PC: C://users/youruser/Justinmind[version]/logs.log

On Mac [folder of the user]/justinmind/version/logs.log

Best,

URL

1

tfcheng ● 8 months ago

Hi, which email or how should I send the log file to?

URL

1

Sonia Durán ● 8 months ago

As a pro user, you can send us the logs to our Customer Support Portal

https://justinmind.zendesk.com/access/unauthenticated or you can attach them here at the community (.rar extension).

Best,

URL

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