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Constant crashing at New events window

tfcheng shared this problem 3 years ago

Known

I am facing this situation every time. The program would run properly for a good few hours, then the New event window will fail to load contents and remain blank. Some times the Ok or the Cancel button can be clicked, some times not. I need to press the "Esc" button to exit the screen, wait for this error window to popup. The program runs well again before the same thing happens again a few hours later.

I am using ver 8.1 Professional edition on a new Windows 10 laptop.

Files: JIM ERROR.PNG

The same problem

Comments (5)

Danielle Schneider ● 3 years ago

Hi there,

Thanks for reporting this. We suggest you update to the latest version of Justinmind, which you can find here: justinmind.com/download

Please let me know how this works for you.

Best,

Danielle

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tfcheng ● 3 years ago

I have updated to the latest version and still got 2 crashes in the last 4 hours...

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Sonia Durán ● 3 years ago

Can you save and send us the log files. You can find the logs by going to:

On PC: C://users/youruser/Justinmind[version]/logs.log

On Mac [folder of the user]/justinmind/version/logs.log

Best,

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tfcheng ● 3 years ago

Hi, which email or how should I send the log file to?

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Sonia Durán ● 3 years ago

As a pro user, you can send us the logs to our Customer Support Portal

https://justinmind.zendesk.com/access/unauthenticated or you can attach them here at the community (.rar extension).

Best,

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