Communication with the server failed

Andrew Hackman shared this problem 3 years ago
Solved

I receive the error message "Communication with the server failed" when I try to add comments to a prototype online. This has persisted after a full system shut down and restart and across both Firefox and Chrome browsers.

Comments (4)

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1

Hi Andrew,


Thank you for reporting this. Is the comment you're trying to add for a data list or data grid? This can sometimes cause this error to appear. As a workaround, try adding the comment to another widget on the screen.


Best,

Danielle

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2

I receive the error message "Communication with the server failed" when I try to add comments to a prototype online.

https://www.justinmind.com/usernote/token.action?token=J7S7GB

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2

Thank you for telling us about this! We've got our server team working on this - we believe it's related to the latest update of Chrome. I'll keep you updated on our progress on this issue.

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1

We've fixed the error for newly published prototypes, and will have it fixed for all currently published prototypes in the next few days. If the owner of the prototype republishes/reshares the prototype to their online account, you should be able to add comments to it now.

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