Upvote 2

Communication with the server failed

Solved Andrew Hackman ● ago

I receive the error message "Communication with the server failed" when I try to add comments to a prototype online. This has persisted after a full system shut down and restart and across both Firefox and Chrome browsers.

Replies (2)

Danielle Schneider ●

Hi Andrew,

Thank you for reporting this. Is the comment you're trying to add for a data list or data grid? This can sometimes cause this error to appear. As a workaround, try adding the comment to another widget on the screen.

Best,

Danielle

Ishan Vaidya4 ●

I receive the error message "Communication with the server failed" when I try to add comments to a prototype online.

https://www.justinmind.com/usernote/token.action?token=J7S7GB

Danielle Schneider ●

Thank you for telling us about this! We've got our server team working on this - we believe it's related to the latest update of Chrome. I'll keep you updated on our progress on this issue.

Danielle Schneider ●

We've fixed the error for newly published prototypes, and will have it fixed for all currently published prototypes in the next few days. If the owner of the prototype republishes/reshares the prototype to their online account, you should be able to add comments to it now.