New Topic

Communication with the server failed

Andrew Hackman shared this problem 4 years ago

Solved

I receive the error message "Communication with the server failed" when I try to add comments to a prototype online. This has persisted after a full system shut down and restart and across both Firefox and Chrome browsers.

The same problem

Comments (4)

Danielle Schneider ● 4 years ago

Hi Andrew,

Thank you for reporting this. Is the comment you're trying to add for a data list or data grid? This can sometimes cause this error to appear. As a workaround, try adding the comment to another widget on the screen.

Best,

Danielle

Reply URL

Ishan Vaidya4 ● 14 months ago

I receive the error message "Communication with the server failed" when I try to add comments to a prototype online.

https://www.justinmind.com/usernote/token.action?token=J7S7GB

Reply URL

Danielle Schneider ● 14 months ago

Thank you for telling us about this! We've got our server team working on this - we believe it's related to the latest update of Chrome. I'll keep you updated on our progress on this issue.

URL

Danielle Schneider ● 14 months ago

We've fixed the error for newly published prototypes, and will have it fixed for all currently published prototypes in the next few days. If the owner of the prototype republishes/reshares the prototype to their online account, you should be able to add comments to it now.

URL