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- Prototyping web
  
  Hi-fi prototypes for Websites & Web Apps
- Prototyping mobile
  
  Create lifelike iOS & Android prototypes
- Collaboration
  
  Share and get feedback
- Requirements
  
  Requirements management
- Integrations
  
  Sketch, JIRA and more
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Free tools
- Free wireframing tool
  
  Unlimited projects and users
- UI Kits
  
  Web, iOS, Android and more
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  Training and User guides
- Q&A forums
  
  For evaluation and free users
- Customer stories
  
  See how other teams use Justinmind
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  Learn how to master UX and UI design
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Community Support Topic Problem Other

Communication with the server failed

Andrew Hackman shared this problem 3 years ago

Solved

I receive the error message "Communication with the server failed" when I try to add comments to a prototype online. This has persisted after a full system shut down and restart and across both Firefox and Chrome browsers.

The same problem

Comments (4)

Danielle Schneider ● 3 years ago

Hi Andrew,

Thank you for reporting this. Is the comment you're trying to add for a data list or data grid? This can sometimes cause this error to appear. As a workaround, try adding the comment to another widget on the screen.

Best,

Danielle

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Ishan Vaidya4 ● 35 days ago

I receive the error message "Communication with the server failed" when I try to add comments to a prototype online.

https://www.justinmind.com/usernote/token.action?token=J7S7GB

Reply URL

Danielle Schneider ● 34 days ago

Thank you for telling us about this! We've got our server team working on this - we believe it's related to the latest update of Chrome. I'll keep you updated on our progress on this issue.

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Danielle Schneider ● 34 days ago

We've fixed the error for newly published prototypes, and will have it fixed for all currently published prototypes in the next few days. If the owner of the prototype republishes/reshares the prototype to their online account, you should be able to add comments to it now.

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