Can't sign in - 'too many sign ins'

shona slemon shared this problem 2 years ago
Solved

Hi,


I just downloaded Justinmind yesterday and have only used it on my laptop yet this morning I am unable to sign in because it says my account is signed in on two other computers. Please help I need to use this software immediately and can't set up a new account as all my material will be lost

Best Answer
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If you experience this problem, comment with your email address ONLY IF the email address you're using for Justinmind is different than your Justinmind.com/community email address. Otherwise, just comment that you are getting this message and we can reset your account sign ins.

Comments (41)

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Hi,


Every named user, with both a desktop and a secondary laptop/home computer, can legally install and use Justinmind on both computers. Each license includes two activations that you will be able to use in two different computers.


http://www.justinmind.com/buy-faqs


For further inquiries about your license please contact us through our Customer Support Portal and we will be glad to help you resolve the matter.


Best,


Sonia Durán

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I debated posting this only in the paywalled support area but after seeing that the last post was as recent as 5 days ago I decided otherwise.

This thread is an embarrassment to the Justinmind company. You can't make your techsupport use a community thread to perform account maintenance... especially for something that should be a user function, which it is in other products.

I am a more-than-loyal paying customer, I am a vigorous proponent of the product constantly trying to tell my Ax...-using coworkers that they waste time every day using that product. But when Jim forces me to waste time I must say so.

Jim, like all companies, has a right to make an extremely-hard-to-find token that prevents theft. But many of these lockouts, I suspect, are, like mine, from computer upgrades and replacements. I am converting to Mac. I have a Jim file that has a failure on my Mac. So I try to look at my old PC instance [I kept the machine for exactly this reason] to see the difference... and like all of you I hit the "max logins maze." (Allow 1-12 lost work hours to go through the maze.) But since I've been fighting with 1's and 0's since 1985, I've done the dance 30(?) times? I had to go back to my old Mac and log out there. I was lucky I still had that one too. Then I found out that my PC wouldn't even load the file in question (so I can't say for 100% certainty that the max logins was my exact problem).

Bottom line, Bellis's Law (1997): For every computer problem, even many hardware problems, there is a simple solution to the user interface..." In this case it's a function to kill one or all old sessions. I looked for it in preferences, help, and Usernote but couldn't find it. If you want to charge 1980's-boxed-executable prices, with annual support, and have an audience that uses it in mission-critical fashion, albeit within their narrow role, then act accordingly. And please don't give me any weasel worded, formulaic response. I'd use Microsoft's product if I wanted that. Just add it.

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Hi Jack,

Thank you very much for your feedback.

You're right that the activation system is less than ideal, and we are aware that it's frustrating for people. We have been working to try to find a system that can secure application use for paying customers while also maintaining ease of use and efficiency. It's clear that we haven't quite gotten it right yet, so I hope that you'll stick with us as we try various approaches over time.

Best,

Danielle

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If you experience this problem, comment with your email address ONLY IF the email address you're using for Justinmind is different than your Justinmind.com/community email address. Otherwise, just comment that you are getting this message and we can reset your account sign ins.

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Please reset my activations for


...

Thanks in advance

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Done

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Hi!

Please, can you reset my activations for

...?

Thanks!

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Done

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Please reset my account.

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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hola pueden restablecerme la cuenta por favor ?

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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Can you reset my account sign-in? Email address:xxxxx

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Done. It should work now

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1

I have this issue. Can you reset my account?

My email address is ******

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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Hai i'm also having the same problem....my email id *****

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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I am not able to sign in. It shows “too many sign ins”. Can you please reset my account?

Email : *****

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1

We have reset your account activations, so you can use Justinmind on 2 computers now.

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Can you reset my account also?

*****

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1

We have reset your account activations, so you can use Justinmind on 2 computers now.

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Hello,

Can you please reset my account?

Email : *****

Thanks

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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Hi Danielle,

Can you please reset my account.

******Thank you.

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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Hello,

Im a student from Heriot Watt University and I want to work on my prototype in my home, my other accounts are logged in in our university labs.

Can you reset my account?

Email: ****

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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Please reset my account.And implement this feature in your configuration page

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1

We have reset your account activations, so you can use Justinmind on 2 computers now.

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1

Please reset my account. I got too many sign-ins problems

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1

We have reset your account activations, so you can use Justinmind on 2 computers now.

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1

Can you reset my account?

Email is username.

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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Hello,

Please reset my activation link for email address ****

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2

We have reset your account activations, so you can use Justinmind on 2 computers now.

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Thank you, please also reset for my user *****

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Ok, we've reset that account as well.

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Great! Thanks for the quick response :)

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Hi!

Please reset my activation link for email address ****

Thanks!

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Done. Please try again.

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