Hi,
I just downloaded Justinmind yesterday and have only used it on my laptop yet this morning I am unable to sign in because it says my account is signed in on two other computers. Please help I need to use this software immediately and can't set up a new account as all my material will be lost
I have one pro registry key which I had installed on a desktop. I have now formatted the desktop and I am trying to install the same application.However, when I enter the registry key, it says that there are too many registrations : unable to lock license,please deactivate at least one copy and ask me to deactivate at least one copy.
Where am I going wrong?
I have one pro registry key which I had installed on a desktop. I have now uninstalled the same from the desktop and am trying to install the same on my Laptop. However, when I enter the registry key, it says that there are too many copies of the same and asks me un uninstall atleast one copy. Where am I going wrong?
I was wondering if you could help me with a mobile app simulation. I am trying to have my mobile sign in screen work. I saw that you can use a " key" to move to the next field but on a mobile app you don't really hit a key, you would tap to the next field to put in the password or user name. I have tried the tap Gesture and it doesn't work correctly. Also I wanted to have the text field that says email and password clear when they go to enter the information. Can you please give me instructions as to how I can make this simulation on my app?
I can't open the application, this is the second time it happens to me. Please help me fix this issue as soon as possible I have work to be done tonight!
Too many registrations
Unable to lock license..
Too many registrations
Unable to lock license: No more copies allowed. Please deactivate at least one copy and try again.
I wonder how to release one of the licenses if they do not know which computer has been installed.
Can anyone help me?
The desktop app won't let me in, says 'too many sign-ins' - since yesterday and still. None of my computers is signed in. Could you somehow reset my account please?
Hello, my account says I have "Too many activations" but we currently don't have any JIM activations in use. Can we please get this sorted out as we are paying for the software and can not use it.
Thank you.
Scott
Hii.. when i'm trying to access the apps on my mac, this problem appear: https://gyazo.com/401f0cb38e73c06f8fb53d14d62be8c1 what should i do?
Thanks.
I cannot access the tool due to this error. Can you please help me out?
I just now sign up and download this app, but when i loged in there is always error too many activation.
that error make me cannot use the application.
please help me
I am a new user and when I try and login it tells me the above. that error make me cannot use the application.
please help me
Hi, I just downloaded Justinmind yesterday and have only used it on my laptop yet this morning I am unable to sign in because it says my account is signed in on two other computers. Please help I need to use this software immediately and can't set up a new account as all my material will be lost
I signed in to two computers and it asked for me to sign into the second one again this morning. Then it said I was already signed in to two and couldn't sign in anymore. Except it had already ended my session in the second one. Can you just kick me out of all of my authorized computers and I'll authorize the other one later? I'm a little pressed for time this morning on this project so whatever is the fastest solution is the one I'll go with.
I have a PC and Labtop. After I signed out in my labtop, and tried to log in in my PC, it shows Too many sign-in. Please solve this problem. Thanks
This company and product are a joke!
My account online says I have 1 of 2 computers registered. The one registered when I attempt to connect tells me I have too many.
I can find no way to start over or get help from them, even though I am, paying an outrageous price for this.
Hey,
It won't let me log into my account, I'm posting this thread as a result of a temporary password. It won't let me change my password. Please help!!!!
It shows too many sign ins. I am unable to log in to desktop software even though I'm not signed in anywhere else.
Hi, I wanted to open a prototype I'm working on and it warned too many sign-ins.. Then I edited my profile to another email address. Now I'm confused which one to use. Please help reset my account.. I'm not sure what's my account now so I list both
- sunnie_tan@sina.com
- 494588168@qq.com
Thanks!
When i log in, it says i have too many sign in, could you please reset my it for me
When i log in, it says i have too many sign in, i am sure only me to do login in my PC
It shows too many sign ins. I am unable to log in to desktop software even though I'm not signed in anywhere else.
email: kudokawai@gmail.com
Version 7.9.0
Will you ever fix this issue? This is getting rather frustrating.
Reset my account.
Dear Justinmind,
I have reinstall my all computer and Justinmind with it but when i login again with the same email address (vianney.leman@decathlon.com), i have a Too many activation. Can you please help to unlock the situation ?
Thank you very much
acount info@esol.cz
We have bought your prototyper years ago. we didnt use it for+/- 2 years.
Since then I bought new computers I work on. So I downloaded new instalationfiles then I found out that i have to pay 300$ to get everything working again.
So i did but then I started the program and I got alert"TOO MANY ACTIVATIONS", add more users and pay more.... I am the onlyone in the company using it... and in settings I see that I have it activatedin 0 of 2 devices.....
Thanksfor help !
I was just added to an account, and when I try and login with the Justinmind app it gives the error: "Too many activations" When I log into view my account it says 0 of 2 activations.
Hi. I can't sign into my account because its saying there's too many sign ins. Can you please help me fix this issue.
I was wondering if i could get help with signing my account out. As i cannot access the computers its signed into
please help me
i cant signing into my acc and i need to use all my work within these 3 days
please respond
Hi, I just download your program to check it but I can't do this. I can't login and I am not using proxy server... .
What's more:
1. I added your program to windows firewall and i dont use any other firewall.
2. URL link is https://www.justinmind.com/usernote .
Screen attached.
I can log in throug website...
Can you please help me with my problem. I need to use it asap for my project TT^TT
E-mail: xyleepearl@gmail.com
Good Day
I am having the same issue for our account linked to email: Tania.Jacobs@qlink.co.za
Please help, have a project due on monday. I did sign out of my old computer and uninstalled the app. But now on my new Laptop it shows to many users. Please please help.
Added a new account - dhaines@rinami.com to our subscription but they receive a too many activations error when attempting run JustInMind for the first time. What's the issue as on the portal their activations is showing as 0 of 2.
The desktop app won't let me in, says 'too many sign-ins' - since yesterday and still. None of my computers is signed in. Could you somehow reset my account please?
Would it be possible for you to clear whichever computers are saved on my account?
Hi, I cant sign into my account because it says theres too many sign ins. Can u help fix it. My account is jaacee97@gmail.com. Thank you!
I'm try reply the topic "Too many sign ins" because my problem is same. But i CAN'T reply this topic, it required me log in a lot of time.
Please check my account with email "engma.company@gmail.com". My computer has been reset and i can't sign in with my account after.
Thanks
HELP HELP HELP.
I can't seem to login into my account. It's saying too-many sign-ins which can't be the case.
Can someone please reset?
melissaguajardo@adcorp.com.au
Can I please get help. Just used this and it is saying too many sign in. Can I be reset please>
antnne@outlook.com
Hi I get the the "too many logins" error. I tried to re-install onto my rebuilt desktop and can;t get by this message. Can you help please?
We're using the trial version for a school class and because of this issue people in my class have been having to make new accounts. I personally made the mistake of using the cloud saved/shared prototype and now that is not accessible because my account is locked out. If my account could be fixed that'd be great. My project is due in a few days and I just want to finish my project.
To solve this there should be an option online to log out of accounts or something like that?
Thanks
E-Mail: lvarga7397@conestogac.on.ca
Hi
After free trial when I click "use free version" I get pop up saying "JustInMind activation error. Your user can;t be validated bin JustInMind servers...please connect to the internet to continue"
Web connection is fine and using 8.6.1
THanks
The desktop app won't let me in, says 'too many sign-ins' - since yesterday and still. None of my computers is signed in. Could you somehow reset my account please?
I am unable to login to my justInMind Account. Its saying too many sign in's. Please help me fix this problem ASAP.
Thanks.
The same problem
If you experience this problem, comment with your email address and we can reset your account sign ins.
Same problem here.
Now I can't access my wireframe.
Hi Carl,
We have answered you in our customer support portal.
Best,
Danielle
Hi Laura,
This tutorial should help :
http://www.justinmind.com/support/sim...
Kindly let me know how it goes.
Best,
Sonia Durán
Hi,
Every named user, with both a desktop and a secondary laptop/home computer, can legally install and use Justinmind on both computers. Each license includes two activations that you will be able to use in two different computers.
http://www.justinmind.com/buy-faqs
For further inquiries about your license please contact us through our Customer Support Portal and we will be glad to help you resolve the matter.
Best,
Sonia Durán
Hi Gaurav,
Contact us through our customer support portal indicating your license key and we will be glad to help you resolve the matter.
Best,
Sonia Durán
Can I login to customer support portal through my JUSTINMIND ACCOUNT login and password
Hi Gaurav,
Just if you are the account owner. The owner should have received an email after finishing the purchase process with the instructions to register into the Customer Support Portal.
Best,
Sonia Durán
I have the same problem. I once sign-in from the application, then for some reasons I uninstalled it first and installed it again. After the second installation, I keep getting this warning and cannot login.
My account is in 30-days trial membership. I believe this is a great app that my company should buy. So I need it now to build some project to persuade the management that this is the one we need.
I have the same problem. I once sign-in from the application, then for some reasons I uninstalled it first and installed it again. After the second installation, I keep getting this warning and cannot login.
My account is in 30-days trial membership. I believe this is a great app that my company should buy. So I need it now to build some project to persuade the management that this is the one we need.
Have the same problem.
Have the same problem.
Hi there,
The problem should be fixed now. Try logging in again and let us know if you have any problems. Thanks for your patience and sorry for any inconvenience this may have caused.
Best,
Sonia Durán
Hi Daniel,
The problem should be fixed now. Try logging in again and let us know if you have any problems. Thanks for your patience and sorry for any inconvenience this may have caused.
Best,
Sonia Durán
Hi there,
The problem should be fixed now. Try logging in again and let us know if you have any problems. Thanks for your patience and sorry for any inconvenience this may have caused.
Best,
Sonia Durán
Hi Sara,
I have reseted the activations of your trial account. Kindly let me know how it goes.
Best,
Sonia Durán
Same problem:
Hopefully someone can help. I am being told I can't sign into justinmind software on my Mac as I have too many sign-ins. However, I've only got two computers and I'm not signed into any of them with the software. How do I reset the usage? I've uninstalled the software and re-installed. I've rebooted both computers. I'm on a trial and I need to finish the prototype I am building but the days are being wasted as I can't sign in. Thanks in advance for any help. Here is a screenshot of the message I am getting.
Hi Darren,
Which email account have you used to register at Justinmind? It seems you are using a different email account to use the community as we can't find the same email on our database.
Best,
Sonia Durán
Hi Shona,
We have reset your account. You should be able to log in again without any issues.
Kindly let me know how it goes.
Best,
Sonia Durán
Hi Shona,
Your request is being dealt with in our Customer Support Portal.
Best,
Sonia Durán
Hi Roma,
I have reseted your account. You should be able sign in again withot any issues.
Kindly let me know how it goes.
Best,
Sonia Durán
i see from this forum are a lot of people has similar problem like me, is every single user should report here first before they can explore the software?
i think this tool is awesome, we just want to make sure is it suitable for our need before purchase the 'pro' version ;)
I just downloaded and installed version 7.7.0. It is the first time that I use this applications. Even in my profile I saw a message that said my user is activated in 0 of 2 computers.
But when I start the app and try to sign in I'm seeing the "Too many activations error"
Can anybody help me please?
I am facing the same issue. Can you please help me out?
I am facing the same issue- account akshaya.twins12@gmail.com
Have the same problem.
Have the same problem.
I'm facing the same issue. I've tried re-installing the desktop application (Mac OS) and keep getting the same message. Please advise.
The problem doesn't seem to be fixed over here..
I also am still having this problem
Hi all,
The problem should be fixed now. Try logging in again and let us know if you have any problems. Thanks for your patience and sorry for any inconvenience this may have caused.
Best,
Sonia Durán
Hi there,
The problem should be fixed now.
Try logging in again and let us know if you have any problems.
Thanks for your patience and sorry for any inconvenience this may have caused.
Best,
Sonia Durán
Hi I'm having the same problem here... thanks, sam
Hi Samuel,
I have reseted your account. You should be able to sign in again.
Best,
Sonia Durán
Thanks Sonia...
Hi, I am facing the same issue.
Hi Dora,
I have reseted your account, you should be able to log in again.
Best,
Sonia Durán
I'm getting the same problem, how do I get it resolved?
Thanks!
Hi Sonia, I'm getting the "Too many sign ins" error, but I don't think I have logged in with any computer other than my own. Would it be possible for you to clear whichever computers are saved on my account? kylewilcots@gmail.com
Thank you!
Hi Sonia, I'm getting the "Too many sign ins" error, but I don't think I have logged in with any computer other than my own. Would it be possible for you to clear whichever computers are saved on my account? kylewilcots@gmail.com
Thank you!
Hi Sonia, I'm getting the "Too many sign ins" error, but I don't think I have logged in with any computer other than my own. Would it be possible for you to clear whichever computers are saved on my account? kylewilcots@gmail.com
Thank you!
Hi Sonia, I am having the same issue, can you help me?
Thank you!
Same problem here - I do have it on three machines but I am not signed in to my second one at all. I need to use this urgently can you reset my account:
chris.mills@sanjoseca.gov
Hi Sonia, I'm also having the same issue. Would you be able to help me?
Thanks a bunch!
Hi Sunpil,
I have reset the activations of your account ezw****@gmail.com. You should be able to sign in again.
Best,
Sonia Durán
Hi Sonia
I'm having the same issue here, already for a few days.
Can you please help me?
If it is known, FIX it.
That was 3 weeks ago and still an issue. One activated only and that one can not connect after one day of use.
It is NOT fixed!!!!!!!
Paid subscriptions are locked out. One computer registered and that computer can not connect.
Same problem here - I do have it on three machines but I am not signed in to my second one at all. I need to use this urgently can you reset my account:
hierru@gmail.com
Hi there,
I have reset your account.
Best,
Sonia Durán
Posting this again as I'm beyond disappointed with this software:
I started this thread with a problem of not being able to log in.
In the time it's taken to try and resolve, my account expired and I lost access.
In a desperate need to try and get this software to work ... I registered for another account in a different email address.
When I use on the online version ... it knows I'm new and says I can download the program.
I download the program and load it.
I enter the username and password which I have just proven works online into the program and ... guess what ... it still thinks I'm the old user. It's telling me my trial has expired.
There is a file residing somewhere on my Mac which is killing the logging in and operation of this software.
How, when I've downloaded the dmg file from scratch, can the system, with a fresh install, think my trial has expired when I'm entering the newly created account.
This software was being considered for wide scale integration into my company but this is farcical. I have created a demo product to try and show people the benefits of using your software and yet everywhere I turn, you've shot me in the foot.
I lost most of my free trial. I signed up for another free trial just so I can get the software to demonstrate ... and yet it's not working.
Where, on my mac, are you placing files which are stopping this from working. Resetting my account, on your end, is not working. Hence, something your software has installed is broken and killing my ability to use it.
Can you please advise?
Thanks
Users who have not been suckered in to this POS software should stay away. The product is good however, they have know idea about how to manage the other parts of it.
Hi Darren,
Justinmind only allows one trial per computer. That is the reason why you can't use the second account. Let me know the first account you were using and I can extend your trial a few days.
Best,
Sonia Durán
I've got the same issue!! Can you guys please reset my account immediately. Ive got a client deadline !
Hi
I am having the same issue, could you please reset my activiations
Thanks
Hi There! I'm getting this problem right now. I need to fixe my prototype within the next 30 minutes. Can you help me with this?
I just found the support portal and entered my problem there. Thanks!
I need help, requiere use the software and i cant, please help me. (Too many sing-ins)
I need help, requiere use the software and i cant, please help me. (Too many sing-ins)
I just reset my password but it won't let me log into the application, says wrong password.
Hi Kanan,
Do you see any error message? (Please attach a screenshot)
Where are you trying to log in -(Online account or prototyper)?
Which email account are you using to log in ? The email account used at this community is a Free account.
Best,
Sonia Durán
Hi there,
I have reset your account. You should be able to log in again.
Best,
Sonia Durán
Hi, Sonia.
I am having the same issue, could you please reset my activiations.
My account email: Danielamerchan2801@gmail.com
Thanks
Hi Daniela,
I have reset your account. You should be able to log in again.
Best,
Sonia Durán
Having same problem
Having the exact same problem, please help me, I'm in urgent
Hi sonia, I'm having the same issue, could you please help me to reset my activations
email: denys_tandi@hotmail.com
Hey I have got a too many sign in problem, could you please help me reset my activation
Hi there,
I have reset your activations, so you'll be able to use Justinmind now.
Best,
Danielle
Hi Danys,
Your account has been reset.
Best,
Sonia Durán
Dear Saleh,
Your account has been reset. You should be able to log in again.
Best,
Sonia Durán
Hi Sonia,
Our account id is logicshore@logicshore.com. we are not able to login even though logged out of the accounts
Hi Sonia, I'm having the same issue. Could you please help me?
email: shivensinha4@gmail.com
Hi Sonia,
I need to move my license, what is the best way to do this? I am moving from a windows PC. Version (Ver. 7.9.2)
Hi Sonia, I'm having the same issue. Could you please help me?
email: kudokawai@gmail.com
Is it possible to add this mandatory logout function to the admin page?
Hi there,
Your account has been reset so you should be able to log in again.
Best,
Sonia Durán
Dear Luca,
This issue was already been fixed. Please, make sure you log in and log out each time you are changing the computer. Also, I have reset your account so you should be able to log again.
Best,
Sonia Durán
Hi there,
I have reset your account. You should be able to log in again.
Best,
Sonia Durán
Having same problem
+ I cannot login to customer portal
Hi Tomas,
Your inquiry is being attended through our Customer Support Portal.
Best,
Sonia Durán
Hello, I have the same problem!
Hi, Sonia, I'm having the same issue too. Can you help me?
My email is : khortsuming@hotmail.com
I'm having the same issue, I have only ever logged in on one computer but am now getting this error.
Email isi lisi@themercava.com
Hi Lisi,
Your account has been reset.
Best,
Sonia Durán
Awesome, thanks!
I also have the same issue.
cyanc@scoutrfp.com
Hi, Sonia
I got the same issue.. I reset my account and not sure which one I should use.. Could you please kindly help?
My account - sunnie_tan@sina.com or 494588168@qq.com
Dear Sunnie,
Your account has been reset. You should be able to log in again.
Best,
Sonia Durán
Hi Sunnie,
Your account has been reset. 494588168@qq.com
Best
Sonia Durán
Hello, can someone please reset my account? I am getting the same message.
Thank you.
I have the same issue. My account is nacim.shehin@incode.com
I have the same issue. My account is dat.do187@gmail.com.
Please help me reset my account!
I have the same issue. My account is dat.do187@gmail.com.
Please help me reset my account!
I have reset your account. You should be able to log in again. :) :)
I have the same issue. My Account is guillot.romain@ymail.com
Thanks you.
Hi, I wanted to open a prototype I'm working on and it warned too many sign-ins.. Then I edited my profile to another email address. Now I'm confused which one to use. Please help reset my account.. I'm not sure what's my account now so I list both
- m15091806043@163.com
- 495667926@qq.com
Thanks!
I have the same issue. My Account is quxh@6six.com.cn
Thanks you.
Hi there,
both accounts have been reset. :) :)
ok! many thinks!!!!
Hi, I am having the same issue chelsea.a.rooks@gmail.com
Hello, I am also having the issue with the account clemens.loves@indiegroup.be. Can you reset the account please?
Hi, I have a free account associate with my work email address also, can this all be restored please? Thanks. I'm trying to install a fresh copy of the application on a new work machine.
Hi, Sonia.
I am having the same issue, could you please reset my activiations.
My account email: danielamerchan2801@gmail.com
Thanks
Hello,
Here is the account details for your reference
Account info: muthuvel@clorida.com
User ID: 24172403
This account gets locked frequently and i need to write you many times to clear out the log sessions. Since I'm using this application with multiple machines with the same login, I just logged out before using the next machine. Still Got the TOO MANY SIGNIN ATTEMPTS ERROR.
Now am unable to login with any machines. Please clear out this issue and please make sure this will not happen in future.
Cannot log on. Getting an error message "Too Many sign-ins"
Account: a.mbugua@carepay.co.ke
This is also happening to me.
Hi, I have same problem, please reset my accounts: mpazo@cuvox.de
Hi, I have same problem, please reset all my accounts.
Hi, I'm also having the issue with the account danielamerchan2801@gmail.com
Can you reset the account, please?
Hi Sonia, I'm having the same issue. Could you please help me?
email: rit100210@gmail.com
I need my account to be reset. deborah@july8six.co
I need my account reset. deborah@july8six.co
I need my account to be rest. deborah@july8six.co
I need my account to be reset. deborah@july8six.co
I need my account to be reset. deborah@july8six.co
I need my account reset. deborah@july8six.co
How can I get my account reset due to the Too many sign-ins popup.
Can you please reset my account?
Hi, I'm having the same problem! Can someone please reset my account??
I have reset your accounts.
Hi Danielle,
I'm facing the same problem and my account needs to be reset. My e-mail account in JIM is d.favia3@studenti.uniba.it,
thanks!
Hi I have the same problem, can you reset my account
my registered id is chakradhar@singularity.services
I have this issue as well. Please reset my account.
Hi,
My account is somchai@rurle.com. I would like to use JustInMind on my new computer. How can I deactivate JustInMind on my old computer so that I can use JustInMind on the new computer ?
Thanks.
I have reset your account.
Hey Danielle,
I have the same issue. I was hoping you could help me as well
I have reset your account.
Can you please reset my account as well? I'm getting the same error message and don't think I am running JIM on any other PC.
Hi Hani,
I have reset your account. :)
hi,
im facing the save problem here
can u please rest my acc too ?
izzahnrlzulkipli@gmail.com
I have reset your account.
???? wow. Nobody?? great support.
I'm experiencing the same thing and I need to use it now for my project. Can you please help me? :(
E-mail: xyleepearl@gmail.com
Hi there,
I have reset your account.
Dear Lukasz,
Please follow these steps:
1. Try again to log in
2. Close Justinmind.
3. Send us the log files. You can find the logs by going to:On PC: C://users/youruser/Justinmind[version]/logs.log
On Mac [folder of the user]/justinmind/version/logs.log
*You can attach the logs here in a .rar format, or upload it to a file sharing service such as Dropbox, and attach the link to it here.
Best,
Hi,
I am facing the save problem here! already for a few days.
Can you please help me?
It is an emergency!
I am having the same issue all of the sudden
I am also having the same issue
Hey Sonia,
I have the same issue, could you please rest my account?
Hi,
i am experiencing the same issue, could you please reset my account as well?
For future development, a feature that let's the user manage the connected devices (especially identify which devices the system thinks one is logged in and if needed disconnect devices to fix the problem) would be awesome.
Thanks in advance,
Marie
Good Day
I am having the same issue Tania.Jacobs@qlink.co.za
Please help, have a project due on monday. I did sign out of my old computer and unistalled the app. But now on my new Laptop it shows to many users. Please please help.
Hi there,
I have reset your account.
Best,
Hi Sonia
Thank you very much for the quick response, really appreciate your assistance. I can access the app now.
Kind Regards
Q Link Team
Hi I am facing same issue.
Can you please help me?
Hi Sonia,
I'm having the same problem.
Can you please reset my account: david.do@lbhpartners.com
Hi Sonia can you also reset my account? gianisuhikmat@gmail.com
Hi, can you also reset my account? gianisuhikmat@gmail.com
Emergency need I have deadline help..
Hi @SoniaDuran and @DanielleSchneider,
Can you please help me also with this issue? (Note - avoid referring to my email address in the public forum)
I tried setting up JIM prototyper on my new computer and I am facing the same error ..."Too many sign-ins"
I need JIM prototyper to continue work and accessible on my current PC as well.
I would appreciate your help.
Thanks,
np
Hi there,
Your account has been reset. You should be able to log in again.
Best,
Hi Sonia this is eojedak@ulima.edu.pe and I've been just received this error. I'm on an ENTERPRISE licence for our campus, please reset my account (I have no other computer logged except for this one). Thank you.
Hi Sonia Durán,
Please reset my account
Hi Sonia Durán,
Please reset my account
I have the same problem. Only logged in on one other computer, can't log in on a second. My account: sidba@eg.dk (subscription name: Michael Danielsen).