Can't sign in - 'too many sign ins'

shona slemon shared this problem 2 years ago
Solved

Hi,


I just downloaded Justinmind yesterday and have only used it on my laptop yet this morning I am unable to sign in because it says my account is signed in on two other computers. Please help I need to use this software immediately and can't set up a new account as all my material will be lost

Best Answer
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If you experience this problem, comment with your email address and we can reset your account sign ins.

Comments (336)

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Same problem:


Hopefully someone can help. I am being told I can't sign into justinmind software on my Mac as I have too many sign-ins. However, I've only got two computers and I'm not signed into any of them with the software. How do I reset the usage? I've uninstalled the software and re-installed. I've rebooted both computers. I'm on a trial and I need to finish the prototype I am building but the days are being wasted as I can't sign in. Thanks in advance for any help. Here is a screenshot of the message I am getting.


708a5ff85e9d48634a2d5238fbb48d0f

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Hi Darren,

Which email account have you used to register at Justinmind? It seems you are using a different email account to use the community as we can't find the same email on our database.

Best,

Sonia Durán

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Hi Shona


I'm using darren@edrolo.com

I've just tried logging in again, and still telling me I have too many users.

I'm have a critical deadline to meet and have lost three days now :(

Can you please help me?

Thanks

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Hi Sonia

Any news on my account? I still can't log in

darren@edrolo.com is the username.

Thanks

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Hi Sonia, can you reset my account too please? my email es m.narvaez.sarco@accenture.com thanks.

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We have reset your account.

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Hi .I am also getting Too many sign ins Error.Email -randhawagurmandeep@gmail.com

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Your account has been reset.

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facing the same problem i cant sign in. my email is abdullahqureshi0197@gmail.com

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Your account has been reset.

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Could you please reset my account? My email is tug62935@temple.edu

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Your account has been reset.

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usmanilyasali@gmail.com

kindly reset my account

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Can you reset my account? My email is jfoty@benchmarkbroker.com

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Your account has been reset.

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Very fast response time! Thank you I really appreciate it man

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Hi Shona,


We have reset your account. You should be able to log in again without any issues.


Kindly let me know how it goes.


Best,


Sonia Durán

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I am facing the same issue. Can you please help me out?

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Hi there,


The issue has been fixed now. You should be able to log in again.


Best,

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I am facing the same issue- account akshaya.twins12@gmail.com

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Hi there,


The issue has been fixed now. You should be able to log in again.


Best,

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Justinmind is a good software. I just downloaded the 30-day free trial to study it and learn its usage. 7 days after the download, I was denied access to the software by a screen asking me to upgrade. I was not happy at all as I was just getting used to the software. Please work on this report. It will also be okay if a free community version is available so that a lot of people will be aware that such a fantastic software exist. As for me this is my first time of hearing and using justinmind.

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I'm facing the same issue. I've tried re-installing the desktop application (Mac OS) and keep getting the same message. Please advise.

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Hi Khattab,


Which email account are you using? The one that you have used when registering to the community it's a Free account now (Trial expired).


Best,


Sonia Durán

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Hi I'm having the same problem here... thanks, sam

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Hi Samuel,


I have reseted your account. You should be able to sign in again.


Best,


Sonia Durán

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Hi, I am facing the same issue.

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Hi there,


I have reseted you account. You should be able to log in again.


Best,


Sonia Durán

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HI Sonia,


Thanks. That fixed my issue for two days. But now I am getting the same error again!

I think it's related to the "view on device" feature.


Best.

Aref

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Hi Sonia, I'm getting the "Too many sign ins" error, but I don't think I have logged in with any computer other than my own. Would it be possible for you to clear whichever computers are saved on my account? kylewilcots@gmail.com

Thank you!

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Hi Kyle,


I have reseted your account. You should be able to log in again.


Best,


Sonia Durán

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Hi Sonia, I am having the same issue, can you help me?


Thank you!

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HI Sergio,


I have reseted your account. You should be able to log in again.

Best,

Sonia Durán

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Hi Sonia, I'm also having the same issue. Would you be able to help me?


Thanks a bunch!

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Hi Leo,

I have reset your account.

Best,

Danielle

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Hi Sonia


I'm having the same issue here, already for a few days.

Can you please help me?

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Hi Sanne,

I have reset your account. You should be able to log in again.

Best,

Sonia Durán

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Hi Sonia


Thnx, I'm in again.


Do you have any idea on the cause of this problem? Because we have a subscription for 5 users, but we've had this problem quit a lot lately, and if I have a look at this forum I'm not the only one..


Regards

Sanne

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Hi Sanne,


Our development team is aware of this issue and they are working to solve it as soon as possible.


Thank you for your patience.


Best,


Sonia Durán

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Hello Sonia, I am having the same issue again. Please let me know once you solve this.

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Hi Sergio,


I have reset your account.


Best,


Sonia Durán

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Hi Sonia,


I have the same problem, can you reset my account please?

Thank you

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Posting this again as I'm beyond disappointed with this software:


I started this thread with a problem of not being able to log in.

In the time it's taken to try and resolve, my account expired and I lost access.

In a desperate need to try and get this software to work ... I registered for another account in a different email address.

When I use on the online version ... it knows I'm new and says I can download the program.

I download the program and load it.

I enter the username and password which I have just proven works online into the program and ... guess what ... it still thinks I'm the old user. It's telling me my trial has expired.

There is a file residing somewhere on my Mac which is killing the logging in and operation of this software.

How, when I've downloaded the dmg file from scratch, can the system, with a fresh install, think my trial has expired when I'm entering the newly created account.

This software was being considered for wide scale integration into my company but this is farcical. I have created a demo product to try and show people the benefits of using your software and yet everywhere I turn, you've shot me in the foot.

I lost most of my free trial. I signed up for another free trial just so I can get the software to demonstrate ... and yet it's not working.

Where, on my mac, are you placing files which are stopping this from working. Resetting my account, on your end, is not working. Hence, something your software has installed is broken and killing my ability to use it.

Can you please advise?

Thanks

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Hi Darren,

Justinmind only allows one trial per computer. That is the reason why you can't use the second account. Let me know the first account you were using and I can extend your trial a few days.

Best,

Sonia Durán

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I've got the same issue!! Can you guys please reset my account immediately. Ive got a client deadline !

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I don't understand why i'm getting this as i've only been using the software on my mac!

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I also have a paid account. Can someone please reset my account asap!?

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I have reset your activations.

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Hi


I am having the same issue, could you please reset my activiations


Thanks

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Hi Michael,


Which version of Justinmind are you using - 7.7 or 7.8?


Best,

Danielle

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I downloaded 7.8 this morning hoping that may have fixed the bug

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Hi Michael,


With this new version (7.8) the bug should be solved.

.

Best,


Sonia Durán

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Hi Sonia

I'm having the same issue here, already for a few days.

Can you please help me?

my account Email is : swetapatel24321@gmail.com my trial is for 30 days but before 30 days it goes expire

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Hi Sweta,


Your account has been reset now. You should be able to log in again.


Best


Sonia Durán

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Hi, Sonia.

I am having the same issue, could you please reset my activiations.

My account email: Danielamerchan2801@gmail.com

Thanks

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Hi Daniela,


I have reset your account. You should be able to log in again.


Best,


Sonia Durán

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Hi sonia, I'm having the same issue, could you please help me to reset my activations


email: denys_tandi@hotmail.com

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Hi Denys,

Your account has been reset. Please try to not duplicate posts.

Best,


Sonia Durán

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Hi Sonia,


Our account id is logicshore@logicshore.com. we are not able to login even though logged out of the accounts

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Hi there,


Your account has been reset. You should be able to log in now.


Best,


Sonia Durán

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Hi Sonia, I'm having the same issue. Could you please help me?

email: shivensinha4@gmail.com

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Dear Shiven,


Your account has been reset. You should be able to log in again.


Best,


Sonia Durán

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Hi Sonia,


I need to move my license, what is the best way to do this? I am moving from a windows PC. Version (Ver. 7.9.2)

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Dear Eddie,


First, you should sign out from prototyper and then log in at the other device.


Best,


Sonia Durán

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Hi Sonia, I'm having the same issue. Could you please help me?

email: kudokawai@gmail.com

Is it possible to add this mandatory logout function to the admin page?

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Hi there,

I have reset your account so you should be able to log in again.

Best,

Sonia Durán

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Hi, Sonia, I'm having the same issue too. Can you help me?


My email is : khortsuming@hotmail.com

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Hi there,


Your account has been reset.


Best,


Sonia Durán

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Hi there,


Your account has been reset.


Best,


Sonia Durán

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I'm having the same issue, I have only ever logged in on one computer but am now getting this error.


Email isi lisi@themercava.com

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Hi Lisi,


Your account has been reset.


Best,


Sonia Durán

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Awesome, thanks!

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I have the same issue. My account is nacim.shehin@incode.com

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I have reset your activations.

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I have the same issue. My account is dat.do187@gmail.com.

Please help me reset my account!

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I have reset your account. You should be able to log in again. :) :)

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Thanks you very much!

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I have the same issue. My Account is guillot.romain@ymail.com


Thanks you.

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Your account has been reset.

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I have the same issue. My Account is quxh@6six.com.cn

Thanks you.

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Your account has been reset. :)

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Thanks you very much!

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Hi, I am having the same issue chelsea.a.rooks@gmail.com

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I have reset your account.

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Thank you!

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Hello, I am also having the issue with the account clemens.loves@indiegroup.be. Can you reset the account please?

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I have reset your account.

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Hi, Sonia.

I am having the same issue, could you please reset my activiations.

My account email: danielamerchan2801@gmail.com

Thanks

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Hello,

Here is the account details for your reference

Account info: muthuvel@clorida.com

User ID: 24172403

This account gets locked frequently and i need to write you many times to clear out the log sessions. Since I'm using this application with multiple machines with the same login, I just logged out before using the next machine. Still Got the TOO MANY SIGNIN ATTEMPTS ERROR.

Now am unable to login with any machines. Please clear out this issue and please make sure this will not happen in future.

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We're helping you in the customer support portal.

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Hi, I'm also having the issue with the account danielamerchan2801@gmail.com

Can you reset the account, please?


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I have reset your account.

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Hi Sonia, I'm having the same issue. Could you please help me?

email: rit100210@gmail.com

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I have reset your account.

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I need my account to be reset. deborah@july8six.co

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Can you please reset my account as well? I'm getting the same error message and don't think I am running JIM on any other PC.

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Hi Hani,


I have reset your account. :)

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hi,


im facing the save problem here

can u please rest my acc too ?

izzahnrlzulkipli@gmail.com

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*same problem

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I have reset your account.

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I'm experiencing the same thing and I need to use it now for my project. Can you please help me? :(


E-mail: xyleepearl@gmail.com

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I have reset your account. :)

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Hi,

I am facing the save problem here! already for a few days.

Can you please help me?

It is an emergency!

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Dear Olympia,


I have reset your account. You should be able to log in again.


Best,

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Thank you very much Sonia! :)

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Hi I am facing same issue.


Can you please help me?

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Your account has been reset.


Best,


Sonia Durán

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Hi Sonia

can you also reset my account? gianisuhikmat@gmail.com

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Hi Sonia can you also reset my account? gianisuhikmat@gmail.com

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Hi, can you also reset my account? gianisuhikmat@gmail.com

Emergency need I have deadline help..

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I have reset your account.

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Hi @SoniaDuran and @DanielleSchneider,

Can you please help me also with this issue? (Note - avoid referring to my email address in the public forum)

I tried setting up JIM prototyper on my new computer and I am facing the same error ..."Too many sign-ins"

I need JIM prototyper to continue work and accessible on my current PC as well.

I would appreciate your help.

Thanks,

np

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Hi there,


Your account has been reset. You should be able to log in again.


Best,

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Hi Sonia this is eojedak@ulima.edu.pe and I've been just received this error. I'm on an ENTERPRISE licence for our campus, please reset my account (I have no other computer logged except for this one). Thank you.

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Your account has been reset. :)


Best,

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Hi Sonia Durán,

Please reset my account

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Hi Sonia Durán,

Please reset my account

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Dear Aswin,


Which email account are you using? I can't find the email registered at this community on our database.


Best,

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Hi Sonia,

The owner of this account is of a different email address and I am only a user(email registered at this community) added to it. Is it possible for me to PM you the email address of the Owner if that is required?

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Dear Aswin,


I have reset your "user" account. Now you should be able to log in again.


Best,

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Dear Sonia,

Thank you very much. :)

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I have the same problem. Only logged in on one other computer, can't log in on a second. My account: sidba@eg.dk (subscription name: Michael Danielsen).

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Dear Sidse,


Your account has been reset.


Best,

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Thanks :)

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Hi Sonia

please reset mine too


I just change my notebook


thanks

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Dear Yoza,

Your account has been reset. +

Best,

Sonia Durán

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Can you please reset my account: jodi@partofthepride.com

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Can you please reset my account: register@will-wind.com

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I have reset your account.

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thanks

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Hi Danielle, Can you reset my account please?


Thanks

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Can you please reset my account: sotradovec@ariens.com. I got a new machine and uninstalled on my old, but it still won't let me in.

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I have reset your account.

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Could you please reset my account? yonaygonzalez@gmail.com Thanks

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Could you please reset my account? yonaygonzalez@gmail.com Thanks

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I had to reset my laptop and have logged into my desktop and laptop before so now it tell me I cannot login.

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I have reset your account.

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Can you please reset my account: dmap_infra@digital-ms.co.th

Thanks

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I have reset your account.

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Hello,


I'm also having this problem and would like to ask you to reset my account.

We have a subscription for 5 people and we've been having this problem quite a lot because designers need to switch computers or reinstall the editor.

I understand the limitation of two computers but I kindly suggest that the JustInMind team add a functionality online to log out from all computers. It's been 9 months since the first post on this topic and we still need to come here and ask for a reset.

Thank you in advance.

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I have reset your account. Thank you for your suggestion, but unfortunately only Enterprise users can reset their account activations.

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Hi, I have the same problem. Can you please reset my account:

camilo.sandoval@olsoftware.com, with out deleting my projects and prototypes.

Thanks you so much

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I have reset your account.

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Hi, I have the same problem. Can you please reset my account:

camilo.sandoval@olsoftware.com, with out deleting my projects and prototypes.

Thanks you so much

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I have the same problem. Can you please reset my account?

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I have reset your account.

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Hello - I'm having the same problem as Darren from 9 months ago & I think it's related to account activations (although I have not activated on more than two computers). I originally got the error message at the top of the post, but trying to log in now just kills the software. I'm running 7.7 & I need to finish an urgent client project that I've lost a couple of days on.

Can you please reset my account so I can open the software? I'm paying for this and I can't even open it right now. Thanks - Steve

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I should also mention that I can't upgrade to 7.8 to fix this - my company's subscription is out of maintenance, and we were content to stay with the feature set of 7.7 instead of continuing to pay for maintenance. But now with this bug I can't even open the existing projects I was working on for my clients - what should I do?

Thanks - Steve

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Hi Steve,

Apologies for the late reply! Unfortunately you'll need to reinstall Justinmind from a fresh download here: justinmind.com/download

I have also reset your account activations.

Best,

Danielle

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I am having a similar problem. I logged in with two computers, but don't have access to these computers. May you be able to reset my account as well? marcus@huelsdau.com


Thanks!


Cheers :)

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I have reset your account.

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Im' having the same problem. Could you reset mu account, please? My account email is flexi.licences [at] mddp.pl

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I have reset your account.

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I am having a similar problem. I logged in with two computers, but don't have access to these computers. May you be able to reset my account as well? elhadji.cisse.intern@3ds.com


Thanks!

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I have reset your account.

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Thanks

But now it say Justinmind trial has expired, whereas when i check my account settings, my trial ends in 29 days.

so can you help once again please?

Thanks again

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Your account is a trial that will expire in 28 days. Now that the account has been reset you should be able to log in again.


Best,

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Ok I understood what is the issue. Yesterday before you reset my account I tried to connect with my collegue's account but it seems that his account has expired, so I'm stuck now

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Urgent! Please reset it for Joel@sdsol.com account.

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Hi, please reset my account sign-ins for joel@sdsol.com thanks!

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We have reset your account.

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@elhadji.cisse.intern@3ds.com - you should log out of Justinmind and log back in with your own trial account.

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I tried several times but it doesn't work.

/P0yBAuRpiTKVYP91hnJgHWG_MyQiuLdy_JKR_ksJFbkeZK5xH5ZQu6ZlPJqAdBCspWg_O_BQcGR8cXzKjajtzqKNHrjgJ2kWIKxKnbqEmE2gZWVVleAJ47L4aH_erGZxltY5WYKe

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I have the same problem. Can you please reset my account ? My email is: hmgiang212@gmail.com

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Your account has been reset.

Best,

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I have the same issue, can you reset my account? jkasumba7696@conestogac.on.ca

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I have reset your account.

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Hi, can you reset my account please. Running off a external hard drive until tonight so didn't realise there was a limit gemmamcnamee@hotmail.com

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Dear Gemma,

I have reset your account.

Best,

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I am facing the same issue. Can you please help me out? williamtran2207@gmail.com

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I have reset your account.

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I am facing same issue."Too many sign in ". Can you please help me out?My account id is mail@abtronic.com.

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I am having a similar problem. I logged in with two computers, but don't have access to these computers. May you be able to reset my account as well? mail@abtronic.com


Thanks!

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Dear Helly,

The account has been reset.

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Same problem still presist. I am not able to sign in.

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Its really very urgent.Can you please help me with this as soon as possible.

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I have reset the account associated with hellyshah29@XXX . Are you using this email account? Can you try again, please?


Best,

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No i am using account associated with mail@abtronic.com .

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Hi there,


The account mail@abtronic.com . has been reset. Now you should be able to log in.


Best,

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Thank you..It has been done.

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I am having a similar problem. I logged in with two computers, but don't have access to these computers. May you be able to reset my account as well? my account id is mail@abtronic.com


Thanks!

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I'm facing with "too many sign in" problem. Can anyone help me out with this problem?Thanks. My email is htran9930@conestogac.on.ca

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Your account has been reset.

Best,

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Can you reset this account tug78741@temple.edu

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I have reset your account.

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Good morning. I have an account: team@kambrica.com and I yesterday I forgot to logout. Now I'm trying to work at my place and I can't because I says that I have opened sessions. I need to solve it today, how can I do it? Can I close all sessions? Please, I need an urgent response.

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I have reset your account.


Best,

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Hi I'm having the same problem. Could someone please reset my account?

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Nevermind, I no longer need to reset my account.

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Do not hesitate to contact us back if you need any help.

Best,

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Justinmind is a good software. I just downloaded the 30-day free trial to study it and learn its usage. 7 days after the download, I was denied access to the software by a screen asking me to upgrade. I was not happy at all as I was just getting used to the software. Please work on this report. It will also be okay if a free community version is available so that a lot of people will be aware that such a fantastic software exist. As for me this is my first time of hearing and using justinmind.

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Hi there,

If you are having problems with the 30-days trial, please contact jim.sales@justinmind.com.

Best,

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Can you reset my account please! camilosanm28@outlook.com

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1

I have reset your account.

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1

Can you reset my account please! kudokawai@gmail.com

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1

Your account has been reset.

Best,

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please reset my account . sharanjeethayer@yahoo.com

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1

Your account has been reset.

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Hi Sonia

Same Problem. Can you Please reset my account form all my login computers.

Account Name.

"adnan.raza@vicenna.com"

I have lot of work due in my queue please respond me ASAP.

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Your account has been reset.

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Can you please reset my account? It's either wad11656@gmail.com or wad11656@byu.edu . If there's an account for both, reset both please

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Your account has been reset

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Same Problem. Can you reset my account? ameya.kale1010@gmail.com

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1

Your account has been reset.

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please , reset my account. Thank you very much in advance!

pauettt@gmail.com

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We have reset your activations.

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please reset my account too adoloroso10@gmail.com thanks!

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Your account has been reset.

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Hello, I'm sorry but it didn't work. What can I do?

Files: just.PNG
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Dear Pau,


Your 30 days trial has expired. You should upgrade to a subscription.

Best,

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I have been registered for 5 days, and trial is already expired? I downloaded version 7.5.0

Email is: avo.k1@hotmail.com

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Your account has been reset.

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Please help me, i have same problem. I created account today. My email is: mladjan.djordjevic@ftn.pr.ac.rs

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Your account has been reset.


Best,

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Ok. Thx.

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I have same problem.

please, reset for my account : developer@scasset.com

Thanks.

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Your account has been reset.

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Please reset my account. 18753282@student.westernsydney.edu.au


Thanks

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Your account has been reset.

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Can you reset it again. 18753282@student.westernsydney.edu.au thankss!

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Done

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Please reset my account. MC1861@live.mdx.ac.uk

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Your account has been reset.

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tengo el mismo problema, mi email es josealberto117@gmail.com

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Dear Jose Alberto,

Your account has been reset.

Best,

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I have the same problem. Can you please reset odedc@techsee.me ?


Thanks

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Your account has been reset.

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I meet the same problem, can you please reset my account? ndjworkgroup@gmail.com


Thanks.

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Your account has been reset.

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Hi, Again, I have the same problem. Can you please reset my account:

camilo.sandoval@olsoftware.com, with out deleting my projects and prototypes.

Thanks you so much

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Your account has been reset.

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Hey guys. I'm having the same issue :(


jonnieboichoi@gmail.com


Could you help me out here?~


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Your account has been reset.

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You guys are the best~!!

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Hi. I'm having the same issue.


leoserailpw@gmail.com

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Hi. I'm having the same issue .


leoserailpw@gmail.com

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Your account has been reset.


Best,

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Hi. I'm having the same issue.


ahmad.alauddin@techlogix.com

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Dear Ahmad,

Your account has been reset. You should be able to log in again.

Best,

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Hi. I'm having the same issue.


justinmind@ihconsulting.mx

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Your account has been reset.

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Hi...

I am having a similar problem. I logged in with two computers, but don't have access to these computers. May you be able to reset my account as well? my account id is mail@abtronic.com.

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Your account has been reset.

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Same Problem. Can you reset my account? zaifish123@gmail.com

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Your account has been reset.

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Hello i've same problem in my compagny can you reset please, to unlock

mail : franck.colombo@cnav.fr

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Your account has been reset.

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Please reset my account as i am facing the same problem ..kalendus9@gmail.com

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Your account has been reset.

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Same issue

Mail: marvin.marvy.marvs@gmail.com

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Your account has been reset.

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have the same issue

please fix ASAP

email- satwinderpal9@gmail.com

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Your account has been reset.

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Hi,

I also got the same issue? could you also reset mine?

email: dina.elita@bukalapak.com

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Your account has been reset.

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Hi,

please reset my paid account as well: support@gkl.de

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Your account has been reset.

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It worked, thx alot!

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Please, could yo reset my account e1003@ulima.edu.pe


Thanks

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Your account has been reset.

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por favor, redefinir minha conta: byte4656@gmail.com


obrigado

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Your account has been reset.

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please, reset our account as well: support@gkl.de

THX!

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Your account has been reset.

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Dear Support,

Could you please reset my account? david.vig [at] outlook [dot] com

Thanks!

David

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Your account has been reset

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19258531@student.westernsydney.edu.au


Please help me out with the too many sign in issue. I have an assignment due tomorrow.

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Your account has been reset.

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I have the same problem - bistra.yaneva@softwaregroup.com

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Your account has been reset.

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I have the same problem - christophersymons6@gmail.com

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Your account has been reset.

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I have the same problem - victorpda@hotmail.com

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Our server shows that you are signed in to 0/2 computers, so you should be able to sign in. Can you take a screenshot of your Justinmind interface?

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Sorry. You're right. I misunderstood the problem that is being mentioned in this thread. Actually my issue is I am on trial period and I would like to have access to the free trial version of the software, including export to html feature.

Thanks in advance,

Victor

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Since you're still on the trial, you should be using the Enterprise version, which has those features. Can you take a screenshot of your Justinmind interface and attach that screenshot here?

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/Ay2AY4Nk8MU3AAAAAElFTkSuQmCC

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