Can't sign in - 'too many sign ins'

Danielle Schneider ● 5 months ago

If you experience this problem, comment with your email address and we can reset your account sign ins.

Darren Smyth ● 2 years ago

Same problem:

Hopefully someone can help. I am being told I can't sign into justinmind software on my Mac as I have too many sign-ins. However, I've only got two computers and I'm not signed into any of them with the software. How do I reset the usage? I've uninstalled the software and re-installed. I've rebooted both computers. I'm on a trial and I need to finish the prototype I am building but the days are being wasted as I can't sign in. Thanks in advance for any help. Here is a screenshot of the message I am getting.

708a5ff85e9d48634a2d5238fbb48d0f

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Sonia Durán ● 2 years ago

Hi Darren,

Which email account have you used to register at Justinmind? It seems you are using a different email account to use the community as we can't find the same email on our database.

Best,

Sonia Durán

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Darren Smyth ● 2 years ago

Hi Shona

I'm using darren@edrolo.com

I've just tried logging in again, and still telling me I have too many users.

I'm have a critical deadline to meet and have lost three days now :(

Can you please help me?

Thanks

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Darren Smyth ● 2 years ago

Hi Sonia

Any news on my account? I still can't log in

darren@edrolo.com is the username.

Thanks

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Marko Narvaez ● 11 months ago

Hi Sonia, can you reset my account too please? my email es m.narvaez.sarco@accenture.com thanks.

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Danielle Schneider ● 11 months ago

We have reset your account.

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Gurmandeep Singh ● 28 days ago

Hi .I am also getting Too many sign ins Error.Email -randhawagurmandeep@gmail.com

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Danielle Schneider ● 28 days ago

Your account has been reset.

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Abdullahqureshi0197 ● 16 days ago

facing the same problem i cant sign in. my email is abdullahqureshi0197@gmail.com

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Danielle Schneider ● 15 days ago

Your account has been reset.

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James Heathershaw ● 10 days ago

Could you please reset my account? My email is tug62935@temple.edu

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Danielle Schneider ● 9 days ago

Your account has been reset.

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Usmanilyasali ● 4 days ago

usmanilyasali@gmail.com

kindly reset my account

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Jivar ● 2 days ago

Can you reset my account? My email is jfoty@benchmarkbroker.com

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Danielle Schneider ● 2 days ago

Your account has been reset.

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Jivar ● 2 days ago

Very fast response time! Thank you I really appreciate it man

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Sonia Durán ● 2 years ago

Hi Shona,

We have reset your account. You should be able to log in again without any issues.

Kindly let me know how it goes.

Best,

Sonia Durán

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gayatri ravi kamat ● 2 years ago

I am facing the same issue. Can you please help me out?

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Sonia Durán ● 2 years ago

Hi there,

The issue has been fixed now. You should be able to log in again.

Best,

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Akshaya Ravichandran ● 2 years ago

I am facing the same issue- account akshaya.twins12@gmail.com

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Sonia Durán ● 2 years ago

Hi there,

The issue has been fixed now. You should be able to log in again.

Best,

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Rahmansalman ● 12 months ago

Justinmind is a good software. I just downloaded the 30-day free trial to study it and learn its usage. 7 days after the download, I was denied access to the software by a screen asking me to upgrade. I was not happy at all as I was just getting used to the software. Please work on this report. It will also be okay if a free community version is available so that a lot of people will be aware that such a fantastic software exist. As for me this is my first time of hearing and using justinmind.

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Khattab McIntosh ● 2 years ago

I'm facing the same issue. I've tried re-installing the desktop application (Mac OS) and keep getting the same message. Please advise.

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Sonia Durán ● 2 years ago

Hi Khattab,

Which email account are you using? The one that you have used when registering to the community it's a Free account now (Trial expired).

Best,

Sonia Durán

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Samuel Labhart ● 2 years ago

Hi I'm having the same problem here... thanks, sam

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Sonia Durán ● 2 years ago

Hi Samuel,

I have reseted your account. You should be able to sign in again.

Best,

Sonia Durán

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Aref Shafaei ● 2 years ago

Hi, I am facing the same issue.

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Sonia Durán ● 2 years ago

Hi there,

I have reseted you account. You should be able to log in again.

Best,

Sonia Durán

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Aref Shafaei ● 2 years ago

HI Sonia,

Thanks. That fixed my issue for two days. But now I am getting the same error again!

I think it's related to the "view on device" feature.

Best.

Aref

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Kyle Wilcots ● 2 years ago

Hi Sonia, I'm getting the "Too many sign ins" error, but I don't think I have logged in with any computer other than my own. Would it be possible for you to clear whichever computers are saved on my account? kylewilcots@gmail.com

Thank you!

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Sonia Durán ● 2 years ago

Hi Kyle,

I have reseted your account. You should be able to log in again.

Best,

Sonia Durán

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Sergio ● 2 years ago

Hi Sonia, I am having the same issue, can you help me?

Thank you!

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Sonia Durán ● 2 years ago

HI Sergio,

I have reseted your account. You should be able to log in again.

Best,

Sonia Durán

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Leo Kim ● 2 years ago

Hi Sonia, I'm also having the same issue. Would you be able to help me?

Thanks a bunch!

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Danielle Schneider ● 2 years ago

Hi Leo,

I have reset your account.

Best,

Danielle

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Sanne Janssen ● 2 years ago

Hi Sonia

I'm having the same issue here, already for a few days.

Can you please help me?

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Sonia Durán ● 2 years ago

Hi Sanne,

I have reset your account. You should be able to log in again.

Best,

Sonia Durán

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Sanne Janssen ● 2 years ago

Hi Sonia

Thnx, I'm in again.

Do you have any idea on the cause of this problem? Because we have a subscription for 5 users, but we've had this problem quit a lot lately, and if I have a look at this forum I'm not the only one..

Regards

Sanne

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Sonia Durán ● 2 years ago

Hi Sanne,

Our development team is aware of this issue and they are working to solve it as soon as possible.

Thank you for your patience.

Best,

Sonia Durán

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Sergio ● 2 years ago

Hello Sonia, I am having the same issue again. Please let me know once you solve this.

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Sonia Durán ● 2 years ago

Hi Sergio,

I have reset your account.

Best,

Sonia Durán

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Marko Narvaez ● 16 months ago

Hi Sonia,

I have the same problem, can you reset my account please?

Thank you

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Darren Smyth ● 2 years ago

Posting this again as I'm beyond disappointed with this software:

I started this thread with a problem of not being able to log in.

In the time it's taken to try and resolve, my account expired and I lost access.

In a desperate need to try and get this software to work ... I registered for another account in a different email address.

When I use on the online version ... it knows I'm new and says I can download the program.

I download the program and load it.

I enter the username and password which I have just proven works online into the program and ... guess what ... it still thinks I'm the old user. It's telling me my trial has expired.

There is a file residing somewhere on my Mac which is killing the logging in and operation of this software.

How, when I've downloaded the dmg file from scratch, can the system, with a fresh install, think my trial has expired when I'm entering the newly created account.

This software was being considered for wide scale integration into my company but this is farcical. I have created a demo product to try and show people the benefits of using your software and yet everywhere I turn, you've shot me in the foot.

I lost most of my free trial. I signed up for another free trial just so I can get the software to demonstrate ... and yet it's not working.

Where, on my mac, are you placing files which are stopping this from working. Resetting my account, on your end, is not working. Hence, something your software has installed is broken and killing my ability to use it.

Can you please advise?

Thanks

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Sonia Durán ● 2 years ago

Hi Darren,

Justinmind only allows one trial per computer. That is the reason why you can't use the second account. Let me know the first account you were using and I can extend your trial a few days.

Best,

Sonia Durán

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Chris George ● 2 years ago

I've got the same issue!! Can you guys please reset my account immediately. Ive got a client deadline !

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Chris George ● 2 years ago

I don't understand why i'm getting this as i've only been using the software on my mac!

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Chris George ● 2 years ago

I also have a paid account. Can someone please reset my account asap!?

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Danielle Schneider ● 2 years ago

I have reset your activations.

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Michael Medway ● 2 years ago

Hi

I am having the same issue, could you please reset my activiations

Thanks

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Danielle Schneider ● 2 years ago

Hi Michael,

Which version of Justinmind are you using - 7.7 or 7.8?

Best,

Danielle

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Michael Medway ● 2 years ago

I downloaded 7.8 this morning hoping that may have fixed the bug

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Sonia Durán ● 2 years ago

Hi Michael,

With this new version (7.8) the bug should be solved.

.

Best,

Sonia Durán

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sweta ● 2 years ago

Hi Sonia

I'm having the same issue here, already for a few days.

Can you please help me?

my account Email is : swetapatel24321@gmail.com my trial is for 30 days but before 30 days it goes expire

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Sonia Durán ● 2 years ago

Hi Sweta,

Your account has been reset now. You should be able to log in again.

Best

Sonia Durán

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Daniela Merchán ● 2 years ago

Hi, Sonia.

I am having the same issue, could you please reset my activiations.

My account email: Danielamerchan2801@gmail.com

Thanks

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Sonia Durán ● 2 years ago

Hi Daniela,

I have reset your account. You should be able to log in again.

Best,

Sonia Durán

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Denys ● 23 months ago

Hi sonia, I'm having the same issue, could you please help me to reset my activations

email: denys_tandi@hotmail.com

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Sonia Durán ● 23 months ago

Hi Denys,

Your account has been reset. Please try to not duplicate posts.

Best,

Sonia Durán

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Logicshore ● 22 months ago

Hi Sonia,

Our account id is logicshore@logicshore.com. we are not able to login even though logged out of the accounts

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Sonia Durán ● 22 months ago

Hi there,

Your account has been reset. You should be able to log in now.

Best,

Sonia Durán

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Shiven Sinha ● 22 months ago

Hi Sonia, I'm having the same issue. Could you please help me?

email: shivensinha4@gmail.com

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Sonia Durán ● 22 months ago

Dear Shiven,

Your account has been reset. You should be able to log in again.

Best,

Sonia Durán

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Eddie Weakley ● 22 months ago

Hi Sonia,

I need to move my license, what is the best way to do this? I am moving from a windows PC. Version (Ver. 7.9.2)

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Sonia Durán ● 22 months ago

Dear Eddie,

First, you should sign out from prototyper and then log in at the other device.

Best,

Sonia Durán

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M.F.Su ● 22 months ago

Hi Sonia, I'm having the same issue. Could you please help me?

email: kudokawai@gmail.com

Is it possible to add this mandatory logout function to the admin page?

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Sonia Durán ● 22 months ago

Hi there,

I have reset your account so you should be able to log in again.

Best,

Sonia Durán

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Cheeseburger ● 21 months ago

Hi, Sonia, I'm having the same issue too. Can you help me?

My email is : khortsuming@hotmail.com

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Sonia Durán ● 21 months ago

Hi there,

Your account has been reset.

Best,

Sonia Durán

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Sonia Durán ● 21 months ago

Hi there,

Your account has been reset.

Best,

Sonia Durán

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Lisi Gopin ● 21 months ago

I'm having the same issue, I have only ever logged in on one computer but am now getting this error.

Email isi lisi@themercava.com

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Sonia Durán ● 21 months ago

Hi Lisi,

Your account has been reset.

Best,

Sonia Durán

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Lisi Gopin ● 21 months ago

Awesome, thanks!

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Nacim Shehin ● 21 months ago

I have the same issue. My account is nacim.shehin@incode.com

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Danielle Schneider ● 21 months ago

I have reset your activations.

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Do Dat ● 21 months ago

I have the same issue. My account is dat.do187@gmail.com.

Please help me reset my account!

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Sonia Durán ● 21 months ago

I have reset your account. You should be able to log in again. :) :)

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Do Dat ● 21 months ago

Thanks you very much!

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Romain guillot ● 21 months ago

I have the same issue. My Account is guillot.romain@ymail.com

Thanks you.

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Sonia Durán ● 21 months ago

Your account has been reset.

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quxh ● 20 months ago

I have the same issue. My Account is quxh@6six.com.cn

Thanks you.

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Sonia Durán ● 20 months ago

Your account has been reset. :)

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quxh ● 20 months ago

Thanks you very much!

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Chelsea Rooks ● 20 months ago

Hi, I am having the same issue chelsea.a.rooks@gmail.com

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Danielle Schneider ● 20 months ago

I have reset your account.

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Chelsea Rooks ● 20 months ago

Thank you!

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Clemens Loves ● 20 months ago

Hello, I am also having the issue with the account clemens.loves@indiegroup.be. Can you reset the account please?

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Danielle Schneider ● 20 months ago

I have reset your account.

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Daniela Merchán ● 19 months ago

Hi, Sonia.

I am having the same issue, could you please reset my activiations.

My account email: danielamerchan2801@gmail.com

Thanks

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vigneshwaran ● 19 months ago

Hello,

Here is the account details for your reference

Account info: muthuvel@clorida.com

User ID: 24172403

This account gets locked frequently and i need to write you many times to clear out the log sessions. Since I'm using this application with multiple machines with the same login, I just logged out before using the next machine. Still Got the TOO MANY SIGNIN ATTEMPTS ERROR.

Now am unable to login with any machines. Please clear out this issue and please make sure this will not happen in future.

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Danielle Schneider ● 19 months ago

We're helping you in the customer support portal.

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Daniela Merchán ● 19 months ago

Hi, I'm also having the issue with the account danielamerchan2801@gmail.com

Can you reset the account, please?

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Danielle Schneider ● 19 months ago

I have reset your account.

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Abraham Najera ● 19 months ago

Hi Sonia, I'm having the same issue. Could you please help me?

email: rit100210@gmail.com

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Danielle Schneider ● 19 months ago

I have reset your account.

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Deborah Hearne ● 19 months ago

I need my account to be reset. deborah@july8six.co

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Hani ● 19 months ago

Can you please reset my account as well? I'm getting the same error message and don't think I am running JIM on any other PC.

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Sonia Durán ● 18 months ago

Hi Hani,

I have reset your account. :)

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IzzahNrl Zulkipli ● 18 months ago

hi,

im facing the save problem here

can u please rest my acc too ?

izzahnrlzulkipli@gmail.com

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IzzahNrl Zulkipli ● 18 months ago

*same problem

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Sonia Durán ● 18 months ago

I have reset your account.

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Sky Sora ● 18 months ago

I'm experiencing the same thing and I need to use it now for my project. Can you please help me? :(

E-mail: xyleepearl@gmail.com

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Sonia Durán ● 18 months ago

I have reset your account. :)

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Olympia Kousta ● 18 months ago

Hi,

I am facing the save problem here! already for a few days.

Can you please help me?

It is an emergency!

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Sonia Durán ● 18 months ago

Dear Olympia,

I have reset your account. You should be able to log in again.

Best,

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Olympia Kousta ● 18 months ago

Thank you very much Sonia! :)

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Sagar Kamble ● 17 months ago

Hi I am facing same issue.

Can you please help me?

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Sonia Durán ● 17 months ago

Your account has been reset.

Best,

Sonia Durán

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Giani ● 17 months ago

Hi Sonia

can you also reset my account? gianisuhikmat@gmail.com

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Giani ● 17 months ago

Hi Sonia can you also reset my account? gianisuhikmat@gmail.com

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Giani ● 17 months ago

Hi, can you also reset my account? gianisuhikmat@gmail.com

Emergency need I have deadline help..

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Danielle Schneider ● 17 months ago

I have reset your account.

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np ● 17 months ago

Hi @SoniaDuran and @DanielleSchneider,

Can you please help me also with this issue? (Note - avoid referring to my email address in the public forum)

I tried setting up JIM prototyper on my new computer and I am facing the same error ..."Too many sign-ins"

I need JIM prototyper to continue work and accessible on my current PC as well.

I would appreciate your help.

Thanks,

np

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Sonia Durán ● 17 months ago

Hi there,

Your account has been reset. You should be able to log in again.

Best,

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Eduardo Ojeda Kesovia ● 17 months ago

Hi Sonia this is eojedak@ulima.edu.pe and I've been just received this error. I'm on an ENTERPRISE licence for our campus, please reset my account (I have no other computer logged except for this one). Thank you.

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Sonia Durán ● 17 months ago

Your account has been reset. :)

Best,

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Aswin Ambady ● 17 months ago

Hi Sonia Durán,

Please reset my account

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Aswin Ambady ● 17 months ago

Hi Sonia Durán,

Please reset my account

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Sonia Durán ● 17 months ago

Dear Aswin,

Which email account are you using? I can't find the email registered at this community on our database.

Best,

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Aswin Ambady ● 17 months ago

Hi Sonia,

The owner of this account is of a different email address and I am only a user(email registered at this community) added to it. Is it possible for me to PM you the email address of the Owner if that is required?

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Sonia Durán ● 17 months ago

Dear Aswin,

I have reset your "user" account. Now you should be able to log in again.

Best,

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Aswin Ambady ● 17 months ago

Dear Sonia,

Thank you very much. :)

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Sidse Baunsgaard Ladefoged ● 17 months ago

I have the same problem. Only logged in on one other computer, can't log in on a second. My account: sidba@eg.dk (subscription name: Michael Danielsen).

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Sonia Durán ● 17 months ago

Dear Sidse,

Your account has been reset.

Best,

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Sidse Baunsgaard Ladefoged ● 17 months ago

Thanks :)

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Yoza Wiratama ● 17 months ago

Hi Sonia

please reset mine too

I just change my notebook

thanks

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Sonia Durán ● 17 months ago

Dear Yoza,

Your account has been reset. +

Best,

Sonia Durán

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Jodi ● 16 months ago

Can you please reset my account: jodi@partofthepride.com

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Kenichiro Matsumoto ● 16 months ago

Can you please reset my account: register@will-wind.com

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Danielle Schneider ● 16 months ago

I have reset your account.

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Kenichiro Matsumoto ● 16 months ago

thanks

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Marko Narvaez ● 16 months ago

Hi Danielle, Can you reset my account please?

Thanks

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Staci O ● 16 months ago

Can you please reset my account: sotradovec@ariens.com. I got a new machine and uninstalled on my old, but it still won't let me in.

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Danielle Schneider ● 16 months ago

I have reset your account.

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Yonay ● 16 months ago

Could you please reset my account? yonaygonzalez@gmail.com Thanks

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Yonay ● 16 months ago

Could you please reset my account? yonaygonzalez@gmail.com Thanks

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Yonay ● 16 months ago

I had to reset my laptop and have logged into my desktop and laptop before so now it tell me I cannot login.

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Danielle Schneider ● 16 months ago

I have reset your account.

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thunwadee ● 16 months ago

Can you please reset my account: dmap_infra@digital-ms.co.th

Thanks

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Danielle Schneider ● 16 months ago

I have reset your account.

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Joyce Horn ● 16 months ago

Hello,

I'm also having this problem and would like to ask you to reset my account.

We have a subscription for 5 people and we've been having this problem quite a lot because designers need to switch computers or reinstall the editor.

I understand the limitation of two computers but I kindly suggest that the JustInMind team add a functionality online to log out from all computers. It's been 9 months since the first post on this topic and we still need to come here and ask for a reset.

Thank you in advance.

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Danielle Schneider ● 16 months ago

I have reset your account. Thank you for your suggestion, but unfortunately only Enterprise users can reset their account activations.

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Camilo Sandoval ● 16 months ago

Hi, I have the same problem. Can you please reset my account:

camilo.sandoval@olsoftware.com, with out deleting my projects and prototypes.

Thanks you so much

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Danielle Schneider ● 16 months ago

I have reset your account.

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Camilo Sandoval ● 16 months ago

Hi, I have the same problem. Can you please reset my account:

camilo.sandoval@olsoftware.com, with out deleting my projects and prototypes.

Thanks you so much

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Robert Silva ● 16 months ago

I have the same problem. Can you please reset my account?

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Danielle Schneider ● 16 months ago

I have reset your account.

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Steve Posney ● 16 months ago

Hello - I'm having the same problem as Darren from 9 months ago & I think it's related to account activations (although I have not activated on more than two computers). I originally got the error message at the top of the post, but trying to log in now just kills the software. I'm running 7.7 & I need to finish an urgent client project that I've lost a couple of days on.

Can you please reset my account so I can open the software? I'm paying for this and I can't even open it right now. Thanks - Steve

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Steve Posney ● 16 months ago

I should also mention that I can't upgrade to 7.8 to fix this - my company's subscription is out of maintenance, and we were content to stay with the feature set of 7.7 instead of continuing to pay for maintenance. But now with this bug I can't even open the existing projects I was working on for my clients - what should I do?

Thanks - Steve

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Danielle Schneider ● 15 months ago

Hi Steve,

Apologies for the late reply! Unfortunately you'll need to reinstall Justinmind from a fresh download here: justinmind.com/download

I have also reset your account activations.

Best,

Danielle

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Marcus Hülsdau ● 16 months ago

I am having a similar problem. I logged in with two computers, but don't have access to these computers. May you be able to reset my account as well? marcus@huelsdau.com

Thanks!

Cheers :)

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Danielle Schneider ● 15 months ago

I have reset your account.

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Michał Cywiński ● 15 months ago

Im' having the same problem. Could you reset mu account, please? My account email is flexi.licences [at] mddp.pl

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Danielle Schneider ● 15 months ago

I have reset your account.

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elhadji.cisse.intern@3ds.com ● 15 months ago

I am having a similar problem. I logged in with two computers, but don't have access to these computers. May you be able to reset my account as well? elhadji.cisse.intern@3ds.com

Thanks!

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Danielle Schneider ● 15 months ago

I have reset your account.

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elhadji.cisse.intern@3ds.com ● 15 months ago

Thanks

But now it say Justinmind trial has expired, whereas when i check my account settings, my trial ends in 29 days.

so can you help once again please?

Thanks again

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Sonia Durán ● 15 months ago

Your account is a trial that will expire in 28 days. Now that the account has been reset you should be able to log in again.

Best,

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elhadji.cisse.intern@3ds.com ● 15 months ago

Ok I understood what is the issue. Yesterday before you reset my account I tried to connect with my collegue's account but it seems that his account has expired, so I'm stuck now

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Azam Malik ● 15 months ago

Urgent! Please reset it for Joel@sdsol.com account.

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joel ● 15 months ago

Hi, please reset my account sign-ins for joel@sdsol.com thanks!

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Danielle Schneider ● 15 months ago

We have reset your account.

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Danielle Schneider ● 15 months ago

@elhadji.cisse.intern@3ds.com - you should log out of Justinmind and log back in with your own trial account.

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elhadji.cisse.intern@3ds.com ● 15 months ago

I tried several times but it doesn't work.

/P0yBAuRpiTKVYP91hnJgHWG_MyQiuLdy_JKR_ksJFbkeZK5xH5ZQu6ZlPJqAdBCspWg_O_BQcGR8cXzKjajtzqKNHrjgJ2kWIKxKnbqEmE2gZWVVleAJ47L4aH_erGZxltY5WYKe

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Hoang Giang ● 15 months ago

I have the same problem. Can you please reset my account ? My email is: hmgiang212@gmail.com

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Sonia Durán ● 15 months ago

Your account has been reset.

Best,

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1

Joseph ● 14 months ago

I have the same issue, can you reset my account? jkasumba7696@conestogac.on.ca

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Danielle Schneider ● 14 months ago

I have reset your account.

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Gemma McNamee ● 14 months ago

Hi, can you reset my account please. Running off a external hard drive until tonight so didn't realise there was a limit gemmamcnamee@hotmail.com

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Sonia Durán ● 14 months ago

Dear Gemma,

I have reset your account.

Best,

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William Tran ● 14 months ago

I am facing the same issue. Can you please help me out? williamtran2207@gmail.com

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Danielle Schneider ● 14 months ago

I have reset your account.

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Helly Shah ● 14 months ago

I am facing same issue."Too many sign in ". Can you please help me out?My account id is mail@abtronic.com.

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Helly Shah ● 14 months ago

I am having a similar problem. I logged in with two computers, but don't have access to these computers. May you be able to reset my account as well? mail@abtronic.com

Thanks!

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Sonia Durán ● 14 months ago

Dear Helly,

The account has been reset.

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Helly Shah ● 14 months ago

Same problem still presist. I am not able to sign in.

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Helly Shah ● 14 months ago

Its really very urgent.Can you please help me with this as soon as possible.

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Sonia Durán ● 14 months ago

I have reset the account associated with hellyshah29@XXX . Are you using this email account? Can you try again, please?

Best,

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Helly Shah ● 14 months ago

No i am using account associated with mail@abtronic.com .

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Sonia Durán ● 14 months ago

Hi there,

The account mail@abtronic.com . has been reset. Now you should be able to log in.

Best,

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Helly Shah ● 14 months ago

Thank you..It has been done.

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Helly Shah ● 14 months ago

I am having a similar problem. I logged in with two computers, but don't have access to these computers. May you be able to reset my account as well? my account id is mail@abtronic.com

Thanks!

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Quan Tran ● 14 months ago

I'm facing with "too many sign in" problem. Can anyone help me out with this problem?Thanks. My email is htran9930@conestogac.on.ca

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Sonia Durán ● 14 months ago

Your account has been reset.

Best,

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1

chacko ● 14 months ago

Can you reset this account tug78741@temple.edu

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Danielle Schneider ● 14 months ago

I have reset your account.

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Roman Paparella ● 14 months ago

Good morning. I have an account: team@kambrica.com and I yesterday I forgot to logout. Now I'm trying to work at my place and I can't because I says that I have opened sessions. I need to solve it today, how can I do it? Can I close all sessions? Please, I need an urgent response.

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Sonia Durán ● 13 months ago

I have reset your account.

Best,

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1

Jjrpayne ● 12 months ago

Hi I'm having the same problem. Could someone please reset my account?

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Jjrpayne ● 12 months ago

Nevermind, I no longer need to reset my account.

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Sonia Durán ● 12 months ago

Do not hesitate to contact us back if you need any help.

Best,

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Rahmansalman ● 12 months ago

Justinmind is a good software. I just downloaded the 30-day free trial to study it and learn its usage. 7 days after the download, I was denied access to the software by a screen asking me to upgrade. I was not happy at all as I was just getting used to the software. Please work on this report. It will also be okay if a free community version is available so that a lot of people will be aware that such a fantastic software exist. As for me this is my first time of hearing and using justinmind.

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Sonia Durán ● 12 months ago

Hi there,

If you are having problems with the 30-days trial, please contact jim.sales@justinmind.com.

Best,

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Camilosanm28 ● 12 months ago

Can you reset my account please! camilosanm28@outlook.com

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Danielle Schneider ● 12 months ago

I have reset your account.

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1

M.F.Su ● 12 months ago

Can you reset my account please! kudokawai@gmail.com

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Sonia Durán ● 12 months ago

Your account has been reset.

Best,

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1

Sharanjeethayer ● 12 months ago

please reset my account . sharanjeethayer@yahoo.com

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Sonia Durán ● 12 months ago

Your account has been reset.

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Adnan Raza ● 11 months ago

Hi Sonia

Same Problem. Can you Please reset my account form all my login computers.

Account Name.

"adnan.raza@vicenna.com"

I have lot of work due in my queue please respond me ASAP.

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Sonia Durán ● 11 months ago

Your account has been reset.

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Wade ● 12 months ago

Can you please reset my account? It's either wad11656@gmail.com or wad11656@byu.edu . If there's an account for both, reset both please

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Sonia Durán ● 12 months ago

Your account has been reset

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Ameya Kale1010 ● 11 months ago

Same Problem. Can you reset my account? ameya.kale1010@gmail.com

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Sonia Durán ● 11 months ago

Your account has been reset.

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Pau Tarazona Tárrega ● 11 months ago

please , reset my account. Thank you very much in advance!

pauettt@gmail.com

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Danielle Schneider ● 11 months ago

We have reset your activations.

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aly ● 11 months ago

please reset my account too adoloroso10@gmail.com thanks!

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Danielle Schneider ● 11 months ago

Your account has been reset.

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Pau Tarazona Tárrega ● 11 months ago

Hello, I'm sorry but it didn't work. What can I do?

Files: just.PNG

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Sonia Durán ● 11 months ago

Dear Pau,

Your 30 days trial has expired. You should upgrade to a subscription.

Best,

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Avo K1 ● 11 months ago

I have been registered for 5 days, and trial is already expired? I downloaded version 7.5.0

Email is: avo.k1@hotmail.com

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Sonia Durán ● 11 months ago

Your account has been reset.

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Mladjan Djordjevic ● 11 months ago

Please help me, i have same problem. I created account today. My email is: mladjan.djordjevic@ftn.pr.ac.rs

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Sonia Durán ● 11 months ago

Your account has been reset.

Best,

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Mladjan Djordjevic ● 11 months ago

Ok. Thx.

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Developer SC ● 11 months ago

I have same problem.

please, reset for my account : developer@scasset.com

Thanks.

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Danielle Schneider ● 11 months ago

Your account has been reset.

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aly ● 11 months ago

Please reset my account. 18753282@student.westernsydney.edu.au

Thanks

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Sonia Durán ● 11 months ago

Your account has been reset.

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aly ● 11 months ago

Can you reset it again. 18753282@student.westernsydney.edu.au thankss!

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Victor Conesa ● 11 months ago

Done

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Jibran ● 11 months ago

Please reset my account. MC1861@live.mdx.ac.uk

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Sonia Durán ● 11 months ago

Your account has been reset.

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Josealberto117 ● 11 months ago

tengo el mismo problema, mi email es josealberto117@gmail.com

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Sonia Durán ● 11 months ago

Dear Jose Alberto,

Your account has been reset.

Best,

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Odedc ● 11 months ago

I have the same problem. Can you please reset odedc@techsee.me ?

Thanks

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Sonia Durán ● 11 months ago

Your account has been reset.

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Ndjworkgroup ● 10 months ago

I meet the same problem, can you please reset my account? ndjworkgroup@gmail.com

Thanks.

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Sonia Durán ● 10 months ago

Your account has been reset.

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Camilo Sandoval ● 10 months ago

Hi, Again, I have the same problem. Can you please reset my account:

camilo.sandoval@olsoftware.com, with out deleting my projects and prototypes.

Thanks you so much

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Danielle Schneider ● 10 months ago

Your account has been reset.

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Jonnieboichoi ● 10 months ago

Hey guys. I'm having the same issue :(

jonnieboichoi@gmail.com

Could you help me out here?~

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Danielle Schneider ● 10 months ago

Your account has been reset.

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Jonnieboichoi ● 10 months ago

You guys are the best~!!

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Leoserailpw ● 9 months ago

Hi. I'm having the same issue.

leoserailpw@gmail.com

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Leoserailpw ● 9 months ago

Hi. I'm having the same issue .

leoserailpw@gmail.com

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Sonia Durán ● 9 months ago

Your account has been reset.

Best,

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1

Ahmad Alauddin ● 9 months ago

Hi. I'm having the same issue.

ahmad.alauddin@techlogix.com

Reply URL

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Sonia Durán ● 9 months ago

Dear Ahmad,

Your account has been reset. You should be able to log in again.

Best,

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ICH ● 9 months ago

Hi. I'm having the same issue.

justinmind@ihconsulting.mx

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Danielle Schneider ● 9 months ago

Your account has been reset.

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Helly Shah ● 9 months ago

Hi...

I am having a similar problem. I logged in with two computers, but don't have access to these computers. May you be able to reset my account as well? my account id is mail@abtronic.com.

Reply URL

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Danielle Schneider ● 9 months ago

Your account has been reset.

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1

Zaifish123 ● 8 months ago

Same Problem. Can you reset my account? zaifish123@gmail.com

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2

Danielle Schneider ● 8 months ago

Your account has been reset.

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CNAV ● 8 months ago

Hello i've same problem in my compagny can you reset please, to unlock

mail : franck.colombo@cnav.fr

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Danielle Schneider ● 8 months ago

Your account has been reset.

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1

Kalendus9 ● 8 months ago

Please reset my account as i am facing the same problem ..kalendus9@gmail.com

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Danielle Schneider ● 8 months ago

Your account has been reset.

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1

Marvin Marvy.marvs ● 8 months ago

Same issue

Mail: marvin.marvy.marvs@gmail.com

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Danielle Schneider ● 8 months ago

Your account has been reset.

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1

Satwinderpal9 ● 8 months ago

have the same issue

please fix ASAP

email- satwinderpal9@gmail.com

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Danielle Schneider ● 8 months ago

Your account has been reset.

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Dina Elita Puspitasari ● 8 months ago

Hi,

I also got the same issue? could you also reset mine?

email: dina.elita@bukalapak.com

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Danielle Schneider ● 8 months ago

Your account has been reset.

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Support ● 8 months ago

Hi,

please reset my paid account as well: support@gkl.de

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Danielle Schneider ● 8 months ago

Your account has been reset.

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Support ● 8 months ago

It worked, thx alot!

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E1003 ● 7 months ago

Please, could yo reset my account e1003@ulima.edu.pe

Thanks

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Danielle Schneider ● 7 months ago

Your account has been reset.

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1

Byte4656 ● 7 months ago

por favor, redefinir minha conta: byte4656@gmail.com

obrigado

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Danielle Schneider ● 7 months ago

Your account has been reset.

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1

Support ● 7 months ago

please, reset our account as well: support@gkl.de

THX!

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Danielle Schneider ● 7 months ago

Your account has been reset.

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David Vig ● 7 months ago

Dear Support,

Could you please reset my account? david.vig [at] outlook [dot] com

Thanks!

David

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Danielle Schneider ● 7 months ago

Your account has been reset

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Mohammad Nurul Adnan ● 7 months ago

19258531@student.westernsydney.edu.au

Please help me out with the too many sign in issue. I have an assignment due tomorrow.

Reply URL

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Danielle Schneider ● 7 months ago

Your account has been reset.

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1

Bistra Yaneva ● 6 months ago

I have the same problem - bistra.yaneva@softwaregroup.com

Reply URL

1

Danielle Schneider ● 6 months ago

Your account has been reset.

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1

Christophersymons6 ● 6 months ago

I have the same problem - christophersymons6@gmail.com

Reply URL

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Danielle Schneider ● 6 months ago

Your account has been reset.

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Victorpda ● 6 months ago

I have the same problem - victorpda@hotmail.com

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Danielle Schneider ● 6 months ago

Our server shows that you are signed in to 0/2 computers, so you should be able to sign in. Can you take a screenshot of your Justinmind interface?

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Victorpda ● 6 months ago

Sorry. You're right. I misunderstood the problem that is being mentioned in this thread. Actually my issue is I am on trial period and I would like to have access to the free trial version of the software, including export to html feature.

Thanks in advance,

Victor

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Danielle Schneider ● 6 months ago

Since you're still on the trial, you should be using the Enterprise version, which has those features. Can you take a screenshot of your Justinmind interface and attach that screenshot here?

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Victorpda ● 6 months ago

/Ay2AY4Nk8MU3AAAAAElFTkSuQmCC

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Victorpda ● 6 months ago

Can't sign in - 'too many sign ins'

Comments (336)