Can't opena a prototype in justinmind

Summerye shared this problem 13 days ago
In Progress

Comments (3)

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Thanks for letting us know about this. What happens when you try to open the prototype? Do you see any error messages?

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No there is no error msg. It just won't open in my files or down loads file

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Ok, thanks for the information. Can you send us your log files when trying to load the prototype? They should show us more information about the error. You can find them by following this file path:

On Mac: [folder of the user]/justinmind/version/logs.log


On PC: (C://users/youruser/Justinmind[version]/logs.log)


There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well. Compress them to .zip/.rar format to attach them here.