Cannot view/delete online comments

Slav Dok shared this question 2 years ago
Answered

I am using the online version of the prototype (not the app) to review changes and leave comments. After enabling comment mode, I can click any element and add a comment. It shows up with a green numbered icon, and there is a red flag in the top menu too.


However, I can neither see nor delete/modify it afterwards. Clicking the same element just prompts to add new comment. Clicking the green numbered icon does nothing (it doesn't click the icon, it clicks the elements behind it). And turning off the comment mode disables the functionality all together.


So how am I supposed to view the comments that had been added? Syncing to the app is not a workaround, cause the review team in a meeting will not have the app, nor will they leave the online page to see a comment they JUST published.

Comments (5)

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Hi Slav,


This tutorial should help http://www.justinmind.com/support/how....


Best,


Sonia Durán

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If you want to see a comment, click on any green circle on the prototype that contains a number (3). If the corresponding comment is not in the current screen the prototype will navigate to the appropriate one. When you open an existing comment, you will be able to see who added it and at what time/date (4). You can also reply to a comment (5). If you are the comment author you may edit or delete it as well.


Nope, not working.


Like I said, it is impossible to click on the numbered bubbles.


In comment mode, it clicks through them onto a page element, and starts a new comment. Using version 7.2.1. Tried in both Chrome and Firefox, and multiple people in the company have tried to get it working.

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Please see my reply below. I think the issue happens when there are multiple elements overlapping.

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Hi Slav,


Unfortunately we have detected that it's a bug. Our developemt team is aware of it and will take into account for future updates.


Sorry for any inconvenience.


Best,


Sonia Durán

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Thanks for taking care of it!