Cannot open Just in MInd, receive a message that reads "An error occurred. See the log file ..."
When I attempted to open JustinMind I receive an error message that reads "An error has occurred. See the log file C:...blah". Below are the contents of the file.
Also when I am attempting to log into the support via the website it is no recognizing my email/password.
I thought that I needed to upgrade, but I have a license and it is not recognizing my key (I am in a shared account and I am not the Account Owner but I have upgraded before without having to enter my key in again.
!SESSION 2016-06-02 11:57:02.996 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.8.0_25
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
Command-line arguments: -os win32 -ws win32 -arch x86 -data @user.home/Justinmind/7.0.0
!ENTRY org.eclipse.equinox.app 0 0 2016-06-02 11:57:20.763
!MESSAGE Product com.justinmind.evc.EVC could not be found.
!ENTRY org.eclipse.osgi 2 0 2016-06-02 11:57:20.993
!MESSAGE One or more bundles are not resolved because the following root constraints are not resolved:
!SUBENTRY 1 org.eclipse.osgi 2 0 2016-06-02 11:57:20.993
!MESSAGE Bundle update@plugins/com.justinmind.prototyper.api_7.2.2.jar was not resolved.
!SUBENTRY 2 com.justinmind.prototyper.api 2 0 2016-06-02 11:57:20.993
!MESSAGE Missing required bundle com.justinmind.util_7.2.2.
!SUBENTRY 1 org.eclipse.osgi 2 0 2016-06-02 11:57:20.993
!MESSAGE Bundle update@plugins/com.justinmind.evc_7.2.2.jar was not resolved.
!SUBENTRY 2 com.justinmind.evc 2 0 2016-06-02 11:57:20.993
!MESSAGE Missing required bundle com.justinmind.model_7.2.2.
!SUBENTRY 2 com.justinmind.evc 2 0 2016-06-02 11:57:20.993
!MESSAGE Missing imported package com.justinmind.evc.model.projects_0.0.0.
!SUBENTRY 2 com.justinmind.evc 2 0 2016-06-02 11:57:20.993
!MESSAGE Missing required bundle com.justinmind.util_7.2.2.
!ENTRY org.eclipse.osgi 2 0 2016-06-02 11:57:20.993
!MESSAGE The following is a complete list of bundles which are not resolved, see the prior log entry for the root cause if it exists:
!SUBENTRY 1 org.eclipse.osgi 2 0 2016-06-02 11:57:20.993
!MESSAGE Bundle com.justinmind.evc_7.2.2 [192] was not resolved.
!SUBENTRY 2 com.justinmind.evc 2 0 2016-06-02 11:57:20.993
!MESSAGE Missing required bundle com.justinmind.prototyper.api_7.2.2.
!SUBENTRY 2 com.justinmind.evc 2 0 2016-06-02 11:57:20.993
!MESSAGE Missing required bundle com.justinmind.util_7.2.2.
!SUBENTRY 2 com.justinmind.evc 2 0 2016-06-02 11:57:20.993
!MESSAGE Missing required bundle com.justinmind.model_7.2.2.
!SUBENTRY 2 com.justinmind.evc 2 0 2016-06-02 11:57:20.993
!MESSAGE Missing imported package com.justinmind.evc.igu.gef.generalUtilities.draw2dFigures_0.0.0.
!SUBENTRY 2 com.justinmind.evc 2 0 2016-06-02 11:57:20.993
!MESSAGE Missing imported package com.justinmind.evc.igu.main.editor.doublePaletteEditor.evcpalette_0.0.0.
!SUBENTRY 2 com.justinmind.evc 2 0 2016-06-02 11:57:20.993
!MESSAGE Missing imported package com.justinmind.evc.model.projects_0.0.0.
!SUBENTRY 2 com.justinmind.evc 2 0 2016-06-02 11:57:20.993
!MESSAGE Missing imported package com.justinmind.usernoteclient_0.0.0.
!SUBENTRY 1 org.eclipse.osgi 2 0 2016-06-02 11:57:20.993
!MESSAGE Bundle com.justinmind.prototyper.api_7.2.2 [194] was not resolved.
!SUBENTRY 2 com.justinmind.prototyper.api 2 0 2016-06-02 11:57:20.993
!MESSAGE Missing required bundle com.justinmind.util_7.2.2.
!ENTRY org.eclipse.osgi 4 0 2016-06-02 11:57:21.003
!MESSAGE Application error
!STACK 1
java.lang.RuntimeException: No application id has been found.
at org.eclipse.equinox.internal.app.EclipseAppContainer.startDefaultApp(EclipseAppContainer.java:242)
at org.eclipse.equinox.internal.app.MainApplicationLauncher.run(MainApplicationLauncher.java:29)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:353)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:180)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:483)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:629)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:584)
at org.eclipse.equinox.launcher.Main.run(Main.java:1438)
Hi Sara,
Your request is being dealt with in our Customer Support Portal.
Best,
Sonia Durán
Same problem here. When I am trying to open it says error...consult metadata/.log
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