"Cannot establish connection to JiM Server" on Mac - OK on PC

tombull89 shared this problem 2 years ago
Solved

I have a Mac user that has installed Prototyper on their machine. It all works fine apart from attempting to click the "share" button results in the "Cannot establish connection to JustinMind servers" error message. The proxy server has been set with both a name and IP, which both fail.


There is a system proxy set, and browsing in Safari/Chrome work fine, it's just Prototyper that fails.


I've downloaded the software onto my PC, created and logged into an account, set the proxy settings, and shared with no issues. The mac and my desktop are on the same IP range, same network - the only apparent difference is the OS.

Comments (5)

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Hi Tom,


Which Justinmind version are you using?


Best,


Sonia Durán

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Hi Sonia,


Version is 7.2.2 on both Mac and PC machines.

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Hi Tombull89,


If possible, please send us an email to jim.support at justinmind dot com and attach the log files here so we can get some more info about why this is happening. You can find the logs by going to:


On PC: C://users/youruser/Justinmind[version]/logs.log


On Mac [folder of the user]/justinmind/version/logs.log


Best,


Sonia Durán

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E-mailed as requested - apologies for the delay, the member of staff was on annual leave.

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Hi Tom,


I think I haven't received your email. Have you received any response?


Best,


Sonia Durán