BUG: Eyedropper tool only reading #000000 (Mac OS)

Julian Dyer shared this problem 15 months ago
Solved

The eyedropper tool has broken since the last update. (Mac OS 12.12.5).

When using the eyedropper tool to record colours only give #000000 regardless of which colour is hovered over. This has effectively broken any ability to colour match with the eyedropper tool on background and fonts.

To recreate:

1. Make new prototype.

2. Place multiple coloured blocks onto canvas

3. Create additional block. Use the Colour option and select the eyedropper tool. Readout states #000000 regardless of which coloured block is hovered over.

Comments (4)

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Dear Julian,


You are right. Its a bug related with Mac OS without retina screen. Our development team is aware of this issue, and we have added this to our backlog to fix ASAP. Unfortunately I don't have any workaround for this issue right now - so we apologize for any inconvenience this causes.


Best,

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1

Hi Sonia,

Thanks for letting me know. I use my Retina MBP plugged into a non retina external monitor connected via HDMI. Hope this helps you to find a fix. Let me know if you need any more information.

Thanks,

Julian

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Dear Julian,

Thank you for taking the time to report this. I will transfer this information to our engineers so they can take it into account.

Best,

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This has been fixed in our new update today. Go to Help -> Check for updates, or go to Justinmind.com/download to get version 8.5.