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Community Support Topic Problem User Interface & Updates

Application not opening and can't access files

jen dimaria shared this problem 5 years ago

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I tried Just in Mind and made a few prototypes the other day. Now, 2 days later, it is saying the application won't open on my mac (error message attached). I reinstalled. I cant open my files! What do I do?? Please help. I have to share the prototype today for final review to our team. Thank you.

The same problem

Best Answer

Danielle Schneider ● 5 years ago

Hi Jen,

We're sorry you're facing this issue. Can you send your log files to us and we can see why this is happening? You can find your log files by going to:

On PC: C://users/youruser/Justinmind[version]/logs.log

On Mac [folder of the user]/justinmind/version/logs.log

Best,

Danielle

Comments (23)

Danielle Schneider ● 5 years ago ●

Hi Jen,

We're sorry you're facing this issue. Can you send your log files to us and we can see why this is happening? You can find your log files by going to:

On PC: C://users/youruser/Justinmind[version]/logs.log

On Mac [folder of the user]/justinmind/version/logs.log

Best,

Danielle

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Ffwaz2020 ● 2 years ago

Application not opening and can't access files I cant open my files! What do I do?? Please help.

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Danielle Schneider ● 2 years ago

What happens when you try to open Justinmind? Do you see an error message? Can you list what it says here?

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Ffwaz2020 ● 2 years ago

it's show this to me

Files: 708a5ff85e9d486...

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Danielle Schneider ● 2 years ago

We reset your sign ins. Can you try using Justinmind now?

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Ffwaz2020 ● 2 years ago

i haven't sign up with other computer

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Ffwaz2020 ● 2 years ago

can you pls help me Coz tmr my presentation

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Danielle Schneider ● 2 years ago

Please try signing in and out of Justinmind.

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Ffwaz2020 ● 2 years ago

now it show this to me

Files: Capture.PNGssss...

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Danielle Schneider ● 2 years ago

Can you attach the file here in .zip format?

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Ffwaz2020 ● 2 years ago

now this show to me

Files: ffffffffff.PNG jjjjjjjjjjjjjjj...

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Ffwaz2020 ● 2 years ago

this is the file

Files: justimind.rar

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Danielle Schneider ● 2 years ago

Are you able to open one of the prototypes from Recover Prototype?

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Ffwaz2020 ● 2 years ago

no sir it's show me the same message

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Ffwaz2020 ● 2 years ago

now it's work

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Saddam Elmahdi ● 11 months ago

Hi, I have Issue and I'm Not able to Open my Justinmind File, I checked the logs and it's showing

[ModalContext ] [2020-08-17 17:42:30] ERROR com.justinmind.prototyper - File error in prototype. File weights 1516182 bytes.

[ModalContext ] [2020-08-17 17:42:30] ERROR com.justinmind.prototyper - Showing its root level contents in: C:\Users\saddam\Justinmind\8.7.8\work9\-8540672697156485035

[ModalContext ] [2020-08-17 17:42:30] ERROR com.justinmind.prototyper - Cannot retrieve contents of root path.

I Need Urgent solution please

Files: logs.log

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Danielle Schneider ● 11 months ago

Something seems to be wrong in the file. Would you mind sending us the file so we can check it out?

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Saddam Elmahdi ● 11 months ago

Sure, File Attached. Just extract it as Site is not allowing for VP file

Files: Online Health C...

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Saddam Elmahdi ● 11 months ago

Danielle, Please update on this issue as i lost my 2 weeks work now.

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Danielle Schneider ● 11 months ago

Saddam - I'm so sorry, but the file looks to be corrupted. I'm afraid we won't be able to recover it. I know this can't restore your work, but we have extended your Justinmind trial evaluation by a month, so you can have more time to work to recreate the file. Again, very sorry about this.

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Saddam Elmahdi ● 11 months ago

It's not extended yet. it's showing that "Your Free Trial has Expired" .

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Danielle Schneider ● 11 months ago

Can you try signing out and back in to Justinmind?

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Saddam Elmahdi ● 11 months ago

Now it's working fine. How can i export my Justinmind prototyping to SVG or Sketch formats.

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