Application not opening and can't access files

jen dimaria shared this problem 3 years ago
Solved

I tried Just in Mind and made a few prototypes the other day. Now, 2 days later, it is saying the application won't open on my mac (error message attached). I reinstalled. I cant open my files! What do I do?? Please help. I have to share the prototype today for final review to our team. Thank you.


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Best Answer
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Hi Jen,


We're sorry you're facing this issue. Can you send your log files to us and we can see why this is happening? You can find your log files by going to:


On PC: C://users/youruser/Justinmind[version]/logs.log


On Mac [folder of the user]/justinmind/version/logs.log


Best,


Danielle

Comments (15)

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1

Hi Jen,


We're sorry you're facing this issue. Can you send your log files to us and we can see why this is happening? You can find your log files by going to:


On PC: C://users/youruser/Justinmind[version]/logs.log


On Mac [folder of the user]/justinmind/version/logs.log


Best,


Danielle

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Application not opening and can't access files I cant open my files! What do I do?? Please help.

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What happens when you try to open Justinmind? Do you see an error message? Can you list what it says here?

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it's show this to me

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We reset your sign ins. Can you try using Justinmind now?

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i haven't sign up with other computer

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can you pls help me Coz tmr my presentation

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Please try signing in and out of Justinmind.

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now it show this to me

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Can you attach the file here in .zip format?

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now this show to me

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this is the file

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1

Are you able to open one of the prototypes from Recover Prototype?

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no sir it's show me the same message

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now it's work

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