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Community Support Topic Problem User Interface & Updates

Application not opening and can't access files

jen dimaria shared this problem 2 years ago

Solved

I tried Just in Mind and made a few prototypes the other day. Now, 2 days later, it is saying the application won't open on my mac (error message attached). I reinstalled. I cant open my files! What do I do?? Please help. I have to share the prototype today for final review to our team. Thank you.

The same problem

Best Answer

Danielle Schneider ● 2 years ago

Hi Jen,

We're sorry you're facing this issue. Can you send your log files to us and we can see why this is happening? You can find your log files by going to:

On PC: C://users/youruser/Justinmind[version]/logs.log

On Mac [folder of the user]/justinmind/version/logs.log

Best,

Danielle

Comments (15)

Danielle Schneider ● 2 years ago ●

Hi Jen,

We're sorry you're facing this issue. Can you send your log files to us and we can see why this is happening? You can find your log files by going to:

On PC: C://users/youruser/Justinmind[version]/logs.log

On Mac [folder of the user]/justinmind/version/logs.log

Best,

Danielle

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Ffwaz2020 ● 7 months ago

Application not opening and can't access files I cant open my files! What do I do?? Please help.

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Danielle Schneider ● 7 months ago

What happens when you try to open Justinmind? Do you see an error message? Can you list what it says here?

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Ffwaz2020 ● 7 months ago

it's show this to me

Files: 708a5ff85e9d486...

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Danielle Schneider ● 7 months ago

We reset your sign ins. Can you try using Justinmind now?

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Ffwaz2020 ● 7 months ago

i haven't sign up with other computer

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Ffwaz2020 ● 7 months ago

can you pls help me Coz tmr my presentation

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Danielle Schneider ● 7 months ago

Please try signing in and out of Justinmind.

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Ffwaz2020 ● 7 months ago

now it show this to me

Files: Capture.PNGssss...

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Danielle Schneider ● 7 months ago

Can you attach the file here in .zip format?

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Ffwaz2020 ● 7 months ago

now this show to me

Files: ffffffffff.PNG jjjjjjjjjjjjjjj...

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Ffwaz2020 ● 7 months ago

this is the file

Files: justimind.rar

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Danielle Schneider ● 7 months ago

Are you able to open one of the prototypes from Recover Prototype?

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Ffwaz2020 ● 7 months ago

no sir it's show me the same message

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Ffwaz2020 ● 7 months ago

now it's work

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