Account remains locked even after activated with a key

SIQI WANG shared this problem 3 years ago
Solved

Hi, my name is Siqi, a student from UC Berkeley. Our team is using justinmind during a class called User Interface Design and Development. However, we built up our first version of prototype a month ago with our trial account. Then, our account expired, our professor has just sent us a key to activate. So we did, but our accounts are still locked. Then, we can only open the prototype without making any changes on it. We are in a time rush (since the project due is following Tuesday). Could you contact us ASAP? Thank you so much!


siqi.wang@berkeley.edu


Siqi Wang

Comments (2)

photo
1

Hi there,


Send this to jim.support@justinmind.com and we can solve this for you.


Best,


Danielle

photo
1

Thanks for the reply. I forwarded this to Jim last night, still waiting for the reply.