Account problem: having "+" sign in my email address (in the form something+somethingelse@gmail.com) breaks the justinmind iOS app

powx shared this problem 3 years ago
Solved

Account problem: having "+" sign in my email address (in the form something+somethingelse@gmail.com) apparently breaks the justinmind iOS app. I can enter my email and password and see my list of published prototypes, but any time I try to actually view the prototype, I get "Invalid user / password - The email or password you entered is incorrect", which it's obviously not, since I can log in with it on both the iPhone and on the web, and see the list of prototypes on my iPhone using said email and pass.

Comments (1)

photo
1

Hello Powx,


We regret to inform you Justinmind does indeed experience issues when using the '+' character. Therefore, we encourage users to use letters and numbers only in providing an email or password credential. If you are able to log into your account, we suggest changing your email to another as a proposed resolution. We are terribly sorry for any inconvenience this may have caused.


Best,


Luisa