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- Prototyping tool
  
  Design hi-fi prototypes for web & mobile apps
- Remote Collaboration
  
  Share and get feedback
- Enterprise
  
  UX platform for all your teams
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Free tools
- Free wireframing tool
  
  Unlimited projects and users
- UI Kits
  
  Web, iOS, Android and more
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  Training and User guides
- Customer stories
  
  See how other teams use Justinmind
- Blog
  
  Learn how to master UX and UI design
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Community Support Topic Problem Other

Account Ownership Transfer bug

Tim Cerami shared this problem 3 years ago

Solved

We're trying to transfer ownership of our account from one user to another. There is a bug is the process that shows that ownership will be transfered to the first person in our user list rather than the selected user. I've posted a support case (#19115) on this 4-5 days ago and was told it was fixed, but it it still broken.

Are you guys aware of this bug? Any idea on when we can get it resolved?

Thanks, Tim

The same problem

Comments (2)

Danielle Schneider ● 3 years ago

Hi Tim,

We have fixed the issue, so you should be able to correctly transfer account ownership now. Please let me know if you're still encountering any issues.

Best,

Danielle

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Tim Cerami ● 3 years ago

Thanks Danielle,

From a support request, I believe you guys did this in our behalf, which is great. I will let you know if we ever need to transfer ownership again.

Thank you, Tim

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