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- Prototyping web
  
  Hi-fi prototypes for Websites & Web Apps
- Prototyping mobile
  
  Create lifelike iOS & Android prototypes
- Collaboration
  
  Share and get feedback
- Requirements
  
  Requirements management
- Integrations
  
  Sketch, JIRA and more
Examples
Free tools
- Free wireframing tool
  
  Unlimited projects and users
- UI Kits
  
  Web, iOS, Android and more
Learn
- Help Center
  
  Training and User guides
- Q&A forums
  
  For evaluation and free users
- Customer stories
  
  See how other teams use Justinmind
- Blog
  
  Learn how to master UX and UI design
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New Topic

Community Support Topic Problem Other

Access to Customer Support Portal after ownership transfer

Keith shared this problem 14 months ago

In Progress

Ownership of our Pro account has been transferred to me, but I have no access to the Customer Support Portal.

I see that others have posted the same issue here and the Justinmind team resolved for them. Worth a shot for me.

The same problem

Comments (3)

Danielle Schneider ● 14 months ago

Hi Keith,

We've added you in the Customer Support Portal, so you can submit tickets there now.

Reply URL

Mark Barnard ● 4 months ago

Confused....I am on a trial account but want to upgrade. I notice I no longer have the features I had such as footers and other design elements, will I gain anything from a paid account?

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Danielle Schneider ● 4 months ago

Your trial will be active for about another week, so you should still have access to all the features. It sounds like you might be accidentally using the free version. Can you try logging out and logging back in to Justinmind?

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