Access to Customer Support Portal after ownership transfer

Keith shared this problem 18 months ago

In Progress

Ownership of our Pro account has been transferred to me, but I have no access to the Customer Support Portal.

I see that others have posted the same issue here and the Justinmind team resolved for them. Worth a shot for me.

The same problem

Comments (3)

Danielle Schneider ● 18 months ago

Hi Keith,

We've added you in the Customer Support Portal, so you can submit tickets there now.

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Mark Barnard ● 8 months ago

Confused....I am on a trial account but want to upgrade. I notice I no longer have the features I had such as footers and other design elements, will I gain anything from a paid account?

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Danielle Schneider ● 8 months ago

Your trial will be active for about another week, so you should still have access to all the features. It sounds like you might be accidentally using the free version. Can you try logging out and logging back in to Justinmind?

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