Upvote 1

Corrupted files

Known Filipe Cunha 9 months ago

I'm testing Justinmid, but after 3 day working with it I can't open my project.


When I open it shows a message:

Jusinmind quit unexpectedly. Click to check previoursly auto-saved versions of yout latest project.


When I try to open any of 3 versions, I get an eternal open project loading.


I've tried to install Justinmind in another computer and login with my account, but the project isn't ther too.


How can I retrive this project?

Replies (2)
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1

Hello, apologies for any inconvenience. To assist you further, could you please provide some additional information regarding the issue you are experiencing?

Is this issue occurring with a specific project or with all projects?

Additionally, we kindly request you to send us the relevant logs, which will help us in identifying the root cause of the problem. The log file paths are as follows:

Mac: /Users/"username"/Library/Application Support/Justinmind/Default

Windows: C:\Users\user\AppData\Local\Justinmind\Default

Thank you.

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Let me know if do you want other files.

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1

Hello, we apologize for any inconvenience. Are you referring to the local project? If that's the case, could you please send us the .vp file?

Thank you.

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