Not able to access my project after upgrade SB217457

Hello, sorry for the inconvenience, have you tried?

"You can also "use the free edition", and look at the email with which you are logged in, with the toolbar icon, just to verify that your projects are not in another account."

Let me know.

Regards.

Hello, yes I tried this too and it returns some message regarding activation error...:

Hello, are you using any proxy?

Regards.

Yes, proxy & VPN-tunnel in case I work from home.

Regards

In case you're going to ask me to tlk to my Admin, pls let me know

a) what exactly we have to allow?

b) why this didn't come up during the free edition phase?

Thanks

Hello, the connectivity is with

https://cloud.justinmind.com/ through port 443

Could you send us the logs?

You can find them by following this file path:

On Mac: [folder of the user]/justinmind/version/logs.log

On PC: (C://users/youruser/Justinmind[version]/logs.log)

There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.

Thanks.

Hello there,

pls find the logs attached.

Thanks, best.

Martin

Hello, I'm sorry for the inconvenience, we were not able to identify the error so it must be a connection problem: I send you to the configuration: url https://cloud.justinmind.com/usernote :: 443

you also have to enable the firewall

Greetings..

Hello,

uhm - I think I found it. At least I found something that went wrong, pls. see log:

****************** log *******************

[2224] [2023-02-03 15:25:24] WARN com.justinmind.prototyper - Unable to send error report org.apache.http.conn.ConnectTimeoutException: Connect to cloud.justinmind.com:443 [cloud.justinmind.com/52.0.113.134] failed: connect timed out

at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:143)

at org.apache.http.impl.conn.BasicHttpClientConnectionManager.connect(BasicHttpClientConnectionManager.java:338)

at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380)

at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)

at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)

at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)

at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)

at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)

at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)

at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)

at com.justinmind.usernoteclient.ui.a(ui.java:488)

at com.justinmind.usernoteclient.ui.a(ui.java:471)

at com.justinmind.reporter.hv$wi.a(hv$wi.java:39)

at com.justinmind.reporter.hv$wi.call(hv$wi.java:1)

at javafx.graphics/javafx.concurrent.Task$TaskCallable.call(Task.java:1425)

at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)

at java.base/java.lang.Thread.run(Thread.java:834)

Caused by: java.net.SocketTimeoutException: connect timed out

at java.base/java.net.PlainSocketImpl.waitForConnect(Native Method)

at java.base/java.net.PlainSocketImpl.socketConnect(PlainSocketImpl.java:107)

at java.base/java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:399)

at java.base/java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:242)

at java.base/java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:224)

at java.base/java.net.SocksSocketImpl.connect(SocksSocketImpl.java:403)

at java.base/java.net.Socket.connect(Socket.java:591)

at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:337)

at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:134)

... 16 more

****************** log *******************

Does that mean something produces a web socket error maybe? (wich would foster your assumption it's a connection error)

However I don't know

a) where to get the "host" from that you request in in your configuration popup:

b) how "enable the firewall" as you suggest

Thanks for your help

Best

Martin

Hello, it seems that you have misconfigured the proxy options in justinmind.

In justinmind proxy settings, you need to fill in the URL and port of your proxy server and in authentication, the authentication user and password of your proxy server, if applicable.

The url and port we provided is to open that url and port on your proxy server, not justinmind's configuration.

Regards.