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Not able to access my project after upgrade SB217457

Known Martin Elwenn 13 months ago

Hey Ria,

thanks for your reply.

After relog I have the same issue. All I see is the loading screen showing the bird on the right and then upgrade pop up appears.

I am not even "allowd to see this page" trying to answer your question by clicking the "open comment on browser"_button (you asked me to relog and see what happens).

What can I do to access my project.

Thank you and regards

Martin

Replies (11)
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Hello, sorry for the inconvenience, have you tried?

"You can also "use the free edition", and look at the email with which you are logged in, with the toolbar icon, just to verify that your projects are not in another account."

Let me know.

Regards.

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Hello, yes I tried this too and it returns some message regarding activation error...:

4c7ce30d543f18966fca8d6888951677

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Hello, are you using any proxy?

Regards.

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Yes, proxy & VPN-tunnel in case I work from home.

Regards

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In case you're going to ask me to tlk to my Admin, pls let me know

a) what exactly we have to allow?

b) why this didn't come up during the free edition phase?

Thanks

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Hello, the connectivity is with

https://cloud.justinmind.com/ through port 443

Could you send us the logs?

You can find them by following this file path:


On Mac: [folder of the user]/justinmind/version/logs.log


On PC: (C://users/youruser/Justinmind[version]/logs.log)


There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.

Thanks.

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Hello there,

pls find the logs attached.

Thanks, best.

Martin

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Hello, I'm sorry for the inconvenience, we were not able to identify the error so it must be a connection problem: I send you to the configuration: url https://cloud.justinmind.com/usernote :: 443

you also have to enable the firewall

Greetings..

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Hello,

uhm - I think I found it. At least I found something that went wrong, pls. see log:

****************** log *******************

[2224] [2023-02-03 15:25:24] WARN com.justinmind.prototyper - Unable to send error report org.apache.http.conn.ConnectTimeoutException: Connect to cloud.justinmind.com:443 [cloud.justinmind.com/52.0.113.134] failed: connect timed out

at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:143)

at org.apache.http.impl.conn.BasicHttpClientConnectionManager.connect(BasicHttpClientConnectionManager.java:338)

at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380)

at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)

at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)

at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)

at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)

at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)

at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)

at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)

at com.justinmind.usernoteclient.ui.a(ui.java:488)

at com.justinmind.usernoteclient.ui.a(ui.java:471)

at com.justinmind.reporter.hv$wi.a(hv$wi.java:39)

at com.justinmind.reporter.hv$wi.call(hv$wi.java:1)

at javafx.graphics/javafx.concurrent.Task$TaskCallable.call(Task.java:1425)

at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)

at java.base/java.lang.Thread.run(Thread.java:834)

Caused by: java.net.SocketTimeoutException: connect timed out

at java.base/java.net.PlainSocketImpl.waitForConnect(Native Method)

at java.base/java.net.PlainSocketImpl.socketConnect(PlainSocketImpl.java:107)

at java.base/java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:399)

at java.base/java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:242)

at java.base/java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:224)

at java.base/java.net.SocksSocketImpl.connect(SocksSocketImpl.java:403)

at java.base/java.net.Socket.connect(Socket.java:591)

at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:337)

at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:134)

... 16 more

****************** log *******************

Does that mean something produces a web socket error maybe? (wich would foster your assumption it's a connection error)

However I don't know

a) where to get the "host" from that you request in in your configuration popup:

b) how "enable the firewall" as you suggest

Thanks for your help

Best

Martin

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5270682e8e805b50cacae96b7a8ff957

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Hello, it seems that you have misconfigured the proxy options in justinmind.

In justinmind proxy settings, you need to fill in the URL and port of your proxy server and in authentication, the authentication user and password of your proxy server, if applicable.

The url and port we provided is to open that url and port on your proxy server, not justinmind's configuration.

Regards.

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