Repeated forced restart of application
I just paid to renew my support because the app wouldn't stop notifying me otherwise. After doing so and upgrading to 9.8, after I use the app for a few minutes I get a pop-up saying "There is an update to your account: An update of your account has been found. The application needs to restart to apply the changes.". I click OK and restart and then the same thing happens a few minutes later. I've gone through this loop probably 10 times now and can't get my work done.
I then tried to open a support ticket and I'm getting an error that says "Forbidden: Invalid authenticity token".
Please help.
Hello, sorry for the inconvenience,
could you download the latest version: https://www.justinmind.com/download and try again.
Let me know if this solves your problem.
Greetings.
Hello, sorry for the inconvenience,
could you download the latest version: https://www.justinmind.com/download and try again.
Let me know if this solves your problem.
Greetings.
Unfortunately, upgrading to this version has still not fixed the problem. I was on 9.9.0 and now on 9.9.1 and am still getting reboot requests.
Unfortunately, upgrading to this version has still not fixed the problem. I was on 9.9.0 and now on 9.9.1 and am still getting reboot requests.
Hello Andrew, do you use any proxy?
Could you please send us the logs, You can find them by following this file path:
On Mac: [folder of the user]/justinmind/version/logs.log
On PC: (C://users/youruser/Justinmind[version]/logs.log)
There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.
Thanks.
Hello Andrew, do you use any proxy?
Could you please send us the logs, You can find them by following this file path:
On Mac: [folder of the user]/justinmind/version/logs.log
On PC: (C://users/youruser/Justinmind[version]/logs.log)
There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.
Thanks.
No proxy is in use. Before I a few days ago I was running an 8.x version and wasn't seeing this problem at all. It didn't seem to start happening until I re-upped my support contract.
No proxy is in use. Before I a few days ago I was running an 8.x version and wasn't seeing this problem at all. It didn't seem to start happening until I re-upped my support contract.
Hello,
We will be sending this information to our product engineers and will get back to you soon.
Regards
Hello,
We will be sending this information to our product engineers and will get back to you soon.
Regards
Hi Andrew, could you go to File -> Preferences -> Automatic Updates and take a screenshot of the configuration?
Thanks.
Hi Andrew, could you go to File -> Preferences -> Automatic Updates and take a screenshot of the configuration?
Thanks.
Attached
Attached
Hello Andrew, could you go to Help -> Sign out and log in again.
Let me know the result.
Thanks.
Hello Andrew, could you go to Help -> Sign out and log in again.
Let me know the result.
Thanks.
That seems to have resolved the problem.
That seems to have resolved the problem.
Great! Let us know if we can help you with anything else.
Greetings.
Great! Let us know if we can help you with anything else.
Greetings.
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