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Repeated forced restart of application

Known Andrew Boutcher 2 months ago

I just paid to renew my support because the app wouldn't stop notifying me otherwise. After doing so and upgrading to 9.8, after I use the app for a few minutes I get a pop-up saying "There is an update to your account: An update of your account has been found. The application needs to restart to apply the changes.". I click OK and restart and then the same thing happens a few minutes later. I've gone through this loop probably 10 times now and can't get my work done.

I then tried to open a support ticket and I'm getting an error that says "Forbidden: Invalid authenticity token".

Please help.

Replies (10)
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Hello, sorry for the inconvenience,

could you download the latest version: https://www.justinmind.com/download and try again.

Let me know if this solves your problem.

Greetings.

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Unfortunately, upgrading to this version has still not fixed the problem. I was on 9.9.0 and now on 9.9.1 and am still getting reboot requests.

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Hello Andrew, do you use any proxy?


Could you please send us the logs, You can find them by following this file path:


On Mac: [folder of the user]/justinmind/version/logs.log


On PC: (C://users/youruser/Justinmind[version]/logs.log)


There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.


Thanks.

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No proxy is in use. Before I a few days ago I was running an 8.x version and wasn't seeing this problem at all. It didn't seem to start happening until I re-upped my support contract.

Files: logs.log
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Hello,

We will be sending this information to our product engineers and will get back to you soon.

Regards

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Hi Andrew, could you go to File -> Preferences -> Automatic Updates and take a screenshot of the configuration?

Thanks.

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Attached

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Hello Andrew, could you go to Help -> Sign out and log in again.

Let me know the result.

Thanks.

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That seems to have resolved the problem.

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Great! Let us know if we can help you with anything else.

Greetings.

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