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JiM 9.9: Unable to edit table size from properties panel

Known Jonathan 5 months ago

Hello,

When I drop a new table or text table in my prototype, I cannot edit the table size in the "Properties" panel. The "width" and "height" fields are not editable, neither at table level nor at cell level. (see attached video)

What is weird is that I can still manually change the table/cell size by drag and dropping the border of the table/cell with my mouse.

Everything works well with other elements (e.g. a rectangle for instance).

The issue seem to occur on all screens of my prototype, however, if I start a new prototype from scratch, it will work well, the table width and height are editable from the properties panel.


Am I doing something wrong or could it be a bug when an prototype created in a former 9.x version is migrated on the version 9.9 ?

Kind regards,

Jonathan

Replies (11)
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1

Hello, I'm sorry for the inconvenience, I couldn't reproduce the error, could you send us your .vp?

Thanks.

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Hello Ria,

I don't want to share publicly the .vp file as it includes some R&D elements of our company, therefore I sent it by email to jim.development@justinmind.com

Let me know what you think.

Kind regards,

Jonathan

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Hello Jonathan, your current plan includes support via our via our customer support portal, please post your request there so we can treat it privately.

Greetings.

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Hello Rias,

Unfortunately this is not possible for me since, due to an internal policy, only our IT has access to your support portal.

Note that I've raised numerous tickets via the community portal since several years. I hope we can continue like this, otherwise, this would become very cumbersome for me.

Kind regards

Jonathan

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1

Hello, we will be sending this information to our product engineers and will get back to you soon.

Regards

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Thanks Ria.

Regarding the way to raise tickets: if I remember well the problematic (as it was explained to me) is that we have one "administrator" account which is managed by our IT and which allows to manage the user licenses for our company. This account has access to your customer portal. However, we (the end users), do not have a nominative access to your customer portal. Is this something that you can activate for us so that even "normal" users can have access to the customer portal ?

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Hello Jonathan, there is a way to correct the problem, you would have to right click on the template you are using and then select 'Edit Template Styles' then go to the Table and Table Cell options a couple of times, finally hit OK .

Let me know if this solved your problem.

Greetings.

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Yes it solved the issue ! Thanks a lot !

Nevertheless, do you confirm this is a bug which will be fixed in the future ?

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Hello, you are welcome! with the latest version you will not have this problem.

Regards.

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I faced this issue following a migration from JiM 9.7 to 9.9. So I am already on the latest version.

819d19b27f0f70d8b58ce53e8e9c7250


So I am not sure how I should understand your last message...

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Hello, the problem with template styles comes from prototypes created with a previous version, in the latest version and in the future, you should not have this problem anymore, in case you create a new prorotipe and still have this problem, please let us know now .

Regards.

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