Hi my subscription has just renewed, but when I try and open the app, or recent prototypes I get the following message:
I'm sorry you are having problems, I will be sending your information to the licensing department and they will be contacting you soon.
also, know that for licensing issues you can refer here:
where it will be sent directly to the department.
Hello, if you have already updated to the latest version and this has not solved your problem, could you send us your logs.
You can find them by following this file path:
On Mac: [folder of the user]/justinmind/version/logs.log
On PC: (C://users/youruser/Justinmind[version]/logs.log)
There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.
I will have to forward this to the administrator for the company as I cannot access the C drive. Before I do, could you please confirm the version that I should have. I am currently running version 9.5.0.
Hello, here I leave the link where you can download the latest version 9.7.1
Hi, have now downloaded the latest version and I still have the same problem with opening the application. I feel it has to be something to do with the license.
Hello, I am sorry that you are having problems, could you verify that the email with which you are entering is the one assigned to your license?
Hi, yes it is.
Hello, we would need you to verify your connection, could you ask your administrator if you have to configure any proxy?
Hi, apparently all of our work laptops point to a proxy server
Hello, I am attaching a screenshot of the configuration, you have to configure the proxy in Justinmind.
I have no access to the settings link. If I launch Just in Mind I get the message in attachment 1. By selecting the left link I get the page in attachment 2. By entering account details I get the page in assessment 3. By selecting settings on the top right of the page I get attachment 4.
Thanks for the information, we will be contacting you soon.
Hi, could you hit the 'Use the free edition' button. You should get the login popup, log in with your credentials and let me know.
If I select 'Use the free edition' I get the attached, even though I am already connected to the internet.
Hi, could you please try uninstalling the current version and download the new version 9.7.2 from our website? It should let you configure your proxy before entering now.
I am having the same issue and I have the latest version installed. I cannot get to a prompt to log in, so I cannot get to setting up proxy settings within Justinmind
Hello, sorry for the inconvenience, could you please install again: https://www.justinmind.com/download
and let me know if this solves your problem.
I have reinstalled and I am still getting the same error shared by Stephen G 5 months ago. Previous versions would direct me to sign in online, that is not happening.
Hello, could you please send us the logs: You can find them by following this file path:
On PC: (C://users/youruser/Justinmind[version]/logs.log) There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.
Are you using a proxy?
There is a proxy, but in earlier versions there was an option to sign in via a web browser, that option seems to be no longer available.
how would you like me to send you the logs?
Hello, could you confirm the version you are using and send a screenshot of the error?
If it is the same error as the original post, could you send me the logs?
I am using version 9.9.0 and it is the same error as the original post
Hello, sorry for the inconvenience, could you delete the "user" folder following the path: C:/Users/[User]/Justinmind
be sure to make a copy and save it before deleting.
Start the program again and let us know how it went.
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