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Cannot open Just in Mind

Known Stephen G 5 months ago

Hi my subscription has just renewed, but when I try and open the app, or recent prototypes I get the following message:

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Replies (19)
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Hello,


I'm sorry you are having problems, I will be sending your information to the licensing department and they will be contacting you soon.


also, know that for licensing issues you can refer here:

https://www.justinmind.com/contact

where it will be sent directly to the department.

Greetings.

Ria.

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Hello, if you have already updated to the latest version and this has not solved your problem, could you send us your logs.

You can find them by following this file path:

On Mac: [folder of the user]/justinmind/version/logs.log

On PC: (C://users/youruser/Justinmind[version]/logs.log)

There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.

Thank you.

Greetings.

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Hi


I will have to forward this to the administrator for the company as I cannot access the C drive. Before I do, could you please confirm the version that I should have. I am currently running version 9.5.0.

Regards


Stephen

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Hello, here I leave the link where you can download the latest version 9.7.1

https://www.justinmind.com/download

Greetings.

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Hi, have now downloaded the latest version and I still have the same problem with opening the application. I feel it has to be something to do with the license.


regards


Stephen

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Hello, I am sorry that you are having problems, could you verify that the email with which you are entering is the one assigned to your license?

Thanks.

Greetings.

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Hi, yes it is.

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Hello, we would need you to verify your connection, could you ask your administrator if you have to configure any proxy?

Greetings.

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Hi, apparently all of our work laptops point to a proxy server

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Hello, I am attaching a screenshot of the configuration, you have to configure the proxy in Justinmind.

Greetings.

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I have no access to the settings link. If I launch Just in Mind I get the message in attachment 1. By selecting the left link I get the page in attachment 2. By entering account details I get the page in assessment 3. By selecting settings on the top right of the page I get attachment 4.

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Hello,

Thanks for the information, we will be contacting you soon.

Greetings.

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Hi, could you hit the 'Use the free edition' button. You should get the login popup, log in with your credentials and let me know.

Greetings.

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If I select 'Use the free edition' I get the attached, even though I am already connected to the internet.

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Hi, could you please try uninstalling the current version and download the new version 9.7.2 from our website? It should let you configure your proxy before entering now.

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I am having the same issue and I have the latest version installed. I cannot get to a prompt to log in, so I cannot get to setting up proxy settings within Justinmind

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Hello, sorry for the inconvenience, could you please install again: https://www.justinmind.com/download

and let me know if this solves your problem.

Greetings.

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I have reinstalled and I am still getting the same error shared by Stephen G 5 months ago. Previous versions would direct me to sign in online, that is not happening.

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Hello, could you please send us the logs: You can find them by following this file path:

On Mac: [folder of the user]/justinmind/version/logs.log

On PC: (C://users/youruser/Justinmind[version]/logs.log) There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.

Are you using a proxy?

Thanks.

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