Hi my subscription has just renewed, but when I try and open the app, or recent prototypes I get the following message:
I'm sorry you are having problems, I will be sending your information to the licensing department and they will be contacting you soon.
also, know that for licensing issues you can refer here:
where it will be sent directly to the department.
Hello, if you have already updated to the latest version and this has not solved your problem, could you send us your logs.
You can find them by following this file path:
On Mac: [folder of the user]/justinmind/version/logs.log
On PC: (C://users/youruser/Justinmind[version]/logs.log)
There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.
I will have to forward this to the administrator for the company as I cannot access the C drive. Before I do, could you please confirm the version that I should have. I am currently running version 9.5.0.
Hello, here I leave the link where you can download the latest version 9.7.1
Hi, have now downloaded the latest version and I still have the same problem with opening the application. I feel it has to be something to do with the license.
Hello, I am sorry that you are having problems, could you verify that the email with which you are entering is the one assigned to your license?
Hi, yes it is.
Hello, we would need you to verify your connection, could you ask your administrator if you have to configure any proxy?
Hi, apparently all of our work laptops point to a proxy server
Hello, I am attaching a screenshot of the configuration, you have to configure the proxy in Justinmind.
I have no access to the settings link. If I launch Just in Mind I get the message in attachment 1. By selecting the left link I get the page in attachment 2. By entering account details I get the page in assessment 3. By selecting settings on the top right of the page I get attachment 4.
Thanks for the information, we will be contacting you soon.
Hi, could you hit the 'Use the free edition' button. You should get the login popup, log in with your credentials and let me know.
If I select 'Use the free edition' I get the attached, even though I am already connected to the internet.
Hi, could you please try uninstalling the current version and download the new version 9.7.2 from our website? It should let you configure your proxy before entering now.
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