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Justinmind crashes again and again in MacBookPro

Known Khushboo K 5 months ago

Hi,

I am using MacBook Pro 14 inches screen. With M1 chip.This is one of the best machine. And Justinmind is crashing again and again. I am so depressed. Please help me ASAP.


Model: MacBookPro18,3, BootROM 7429.41.5, proc 8:6:2 processors, 16 GB, SMC

Graphics: Apple M1 Pro, Apple M1 Pro, Built-In

Display: Color LCD, 3024 x 1964 Retina, Main, MirrorOff, Online

Display: S24E390, 1920 x 1080 (1080p FHD - Full High Definition), MirrorOff, Online

Memory Module: LPDDR5

AirPort: Wi-Fi, wl0: Sep 24 2021 15:49:44 version 20.10.853.23.8.7.106 FWID 01-78e271b2

Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports


Attached is the logs file.

Replies (6)

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Hello, I am sorry that you are having problems with your prototype, we will be sending this information to our specialist and we will get back to you soon.

Greetings.

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Hello, we need you to send us some additional logs.


You have to go to the Applications folder. Then in Justinmind.app right click and hit "Show Package Contents". The file is inside the "Contents / Java" folders and its name has the format: "hs_err_pid [random number] .log".


Also, if you have a "[random number] .log" file in the "Contents / Java / Configuration" folder.

Thank you

Greetings.

Ria

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There is no "[random number] .log" file in the "Contents / Java / Configuration" folder.

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Hi, there are so many files whose name has the format: "hs_err_pid [random number] .log". I am attaching all here.


Also, there is no "[random number] .log" file in the "Contents / Java / Configuration" folder.

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Hi,

Please update me on this ASAP.

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Hello, we forward your inquiry to our specialist, we will get back to you soon.

Greetings.

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1

Hello, could you confirm if you are using macOS Monterey 12.0.1?

Thank you.

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Yes. 12.0.1

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Thank you, we will get back to you soon.

Greetings.

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Hello, here is a link where you can download the installer for version 9.6.0 with the solution to the problem. Please try and let us know how it went.

https://d2ld3he4yll0xl.cloudfront.net/tests/Justinmind-test.dmg

Regards.

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