I have several prototype-style screens. However, when I open the file, I can only see one screen. Sometimes I can see all of the screens, and sometimes I can't. Please help.
Hello, I have reviewed your prototype and it only shows a log in screen, could you send me a screenshot of where you have other screens?
can u also send me the logs please.
You can find them by following this file path:
On Mac: [folder of the user]/justinmind/version/logs.log
On PC: (C://users/youruser/Justinmind[version]/logs.log)
There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.
Hello Ria Arias,
When I saw the files can be seen, I did not take a screenshot. My mistake, I should have taken a picture of it.
I just reinstalled the application, thus all previous logs have been deleted. However, I saved the auto backup files on November 20th. Could you please double-check those files as well.?
Hello, in your prototype you have a list of templates, is it possible that your missing screens are created as templates?
Let me know.
Hello Ria Arias,
These are the files that are missing. Yes, I just realised it was created as a template. Do you have any suggestions, how I can restore these files?
After going through your forum's regarding the template function. I understand that the template option is only available during the trial session. After the trial version expires, some of the features like templates are no longer available to the free users.
Could you please export those templates to images and send them to me?
Yes of course, here I attach them.
Let me know if there is anything else I can do for you.
Thanks for your help, Ria Arias. I have downloaded the file.
you're welcome, let me know if you need anything else.
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