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How to record how users react to your prototype?


When testing a software or a website,  there are several ways of doing usability tests and recording user actions.

Having them recorded is important because:

  • You’ll have better arguments to base your changes and modifications.
  • You can see when/where your interface is failing.
  • You can calculate and create data about these mistakes.

So, when doing an usability test using a prototype done with JustInMind, what can you use?

ClickTale is an embbeded solution. Paid, you receive a code and insert it to your page. Of course, JustInMind has the possibility of inserting snippets of HTML, so they’ll work fine together. Their web says you can record every mouse movement your users make, so you can practically make an usability test from far away.

Crazy Egg is another example. With several plans, you can track clicks on several pages, and see how users react. It’s very similar to doing Google Analytics, but with more functionalities.

Clixpy is the solution I’m about to test on my personal blog (and maybe here, after theme change). It’s free, and supposedly gives all resources ClickTale does. So, we’ll have all reactions users do on our sites.

What do you prefer?

Victor Conesa

About the Author

Victor is the Product Manager at Justinmind. His specialties include business analysis, usability, requirements management and prototyping. When not busy doing that he is known to eat or sleep.

One Comment

  1. Alejandro Rivas-Micoud

    February 5, 2010 at 1:42 pm

    I would like to add our solution to your list.

    We provide a service that allows you to set up a test and receive results in 24-48 hours, where you will be able to view and hear the testers while they attempt the goal/use case you have defined for them (by using the tester’s webcam), simultaneously view the recording of the entire screen session, analyze the clickstream, quantitative data and answers to follow up survey questions, and review tester written commentary.

    Testers, whom we control through a strict QC process, conduct the tests in their natural environment.

    Its easy to set up, with very fast results, and is a very complementary fit to justinmind.
    userlytics.com