New version 10.0.0 is not opening in Windows 10

Hello, I'm sorry for the inconvenience, could you tell us if you get any errors when starting the program?

Thank you.

There is no error, app is crashing while loading up.

Hello, could you send us the logs? you can find the logs here:

Mac - user/Library/Application Support/Justinmind/Default

Windows - C:\Users\user\AppData\Local\Justinmind\Default

Thank you.

Now I am able to install 10.0.1 but not able to connect to cloud.

Please advice

Hello, could you tell us if you use a proxy? If so, could you disable it and try again? could you send us the logs?

Thank you.

Yes I have disabled the Proxy.

Restricted access to the logs.

Hello, thanks for the information, will get back to you soon.

Regards.

I have this same problem. Running Win 10 Enterprise. Just upgraded to v10.01. It will not launch. Loads splash screen for a few seconds, then closes. Log file attached. It closes workbench after loading user fonts EVERY TIME. I am dead in the water right now. I cannot work on any of my files.

Hello, sorry for the inconvenience, thanks for the information, will get back to you soon.

Regards.

I tried downloading from the website and installing v10 from the .exe but it gave the same result: Application loads splash screen for a few seconds then closes. I checked logs, same behavior of closing workbench after loading user fonts. Wish I had previous day's logs for comparison.

I am using Windows 10 as well, and I am not able to connect to the Cloud Server. I have disabled the proxy. restarted the computer couple times as well. I am attaching the log file for reference.

Hello, sorry for the inconvenience, thanks for the information, will get back to you soon.

Regards.