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Import File Error from Adobe Photoshop

Nadiyah shared this problem 5 months ago
In Progress

I have "converted" 3 different files using the Photoshop JustInMind script. I'm successfully able to convert files and store them in a designated file. However, each time when I try to open the files in JIM, I receive an error message (with no details).


/68893bd4f4caeeac56e8f731f4001a5b


/65cf8a4289e3238279646824e9e6431a

1 The same problem

Comments (5)

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Danielle Schneider ● 5 months ago

Thanks for sending this to us! Can you attach the Photoshop files here so we can check this out? You'll need to compress them to .zip/.rar format to attach them here.

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Nadiyah ● 5 months ago

Attached are a sampling of 3 files, per your request.

Files: JustInMind Zip...
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Danielle Schneider ● 5 months ago

Which version of the plugin are you using? We were able to successfully export 2 of the files you attached with the plugin, but unfortunately we're not able to export one of them.

Files: psd_to_justinmi... home_screen.vp.... Pro_Instructor_...
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Nadiyah ● 4 months ago

What did you do in order to successfully export 2 of the files?

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Danielle Schneider ● 4 months ago

Our team was able to export those two screens without the error occurring. We're not exactly sure why - we didn't do anything differently. We're working on improving the plugins, but if you encounter this error again, let me know and we can try to export them.

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