Unable to lock license: database error

Robert Li shared this problem 5 years ago
Solved

I am using Mac OS X. I had a month-by-month license. I cancelled it and purchased an annual license. I removed the app and its installation folder, and reinstalled the prototyper. Upon start up the prototyper, I tried to register the new license but it says "Unable to lock license: Error de base de datos". I tried to register the old license, the same error message came up. When I close the popup, prototyper exits. I can not use the software.

Comments (13)

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We are looking into it. We'll tell you something as soon as possible.

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Carles Galdó, Apr 22 12:14 (CEST)


Hi,


Please could you follow the next instructions:


* Open the application and try to register your license.


* After the application fails registering the license, open the Finder and go to "your user folder"/Justinmind/"version you are using".


* On the previous folder, should exist a file named "logs.log". Please send us this file, it could contain some information about the error that could help us to solve the problem.


Also, could you open a "Terminal", enter the next instruction and tell us the result prompted:


echo $HOSTNAME


Thanks in advance for your help and sorry for any inconvenience caused.


Best regards.

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echo $HOSTNAME: lgml-roli


logs.log:


[main ] [2013-04-21 08:36:27] INFO com.justinmind.prototyper - START Justinmind Prototyper


[main ] [2013-04-21 08:36:30] ERROR com.justinmind.prototyper - com.justinmind.evc.igu.main.yh@3aa57b23


java.lang.NullPointerException


at org.eclipse.ui.internal.WorkbenchWindow.fillActionBars(WorkbenchWindow.java:3576)


at org.eclipse.ui.internal.WorkbenchWindow.(WorkbenchWindow.java:419)


at org.eclipse.ui.internal.tweaklets.Workbench3xImplementation.createWorkbenchWindow(Workbench3xImplementation.java:31)


at org.eclipse.ui.internal.Workbench.newWorkbenchWindow(Workbench.java:1925)


at org.eclipse.ui.internal.Workbench.access$14(Workbench.java:1923)


at org.eclipse.ui.internal.Workbench$21.runWithException(Workbench.java:1207)


at org.eclipse.ui.internal.StartupThreading$StartupRunnable.run(StartupThreading.java:31)


at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)


at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:135)


at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:3944)


at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3621)


at org.eclipse.ui.application.WorkbenchAdvisor.openWindows(WorkbenchAdvisor.java:803)


at org.eclipse.ui.internal.Workbench$33.runWithException(Workbench.java:1600)


at org.eclipse.ui.internal.StartupThreading$StartupRunnable.run(StartupThreading.java:31)


at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)


at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:135)


at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:3944)


at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3621)


at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2609)


at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2499)


at org.eclipse.ui.internal.Workbench$7.run(Workbench.java:679)


at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:332)


at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:668)


at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)


at com.justinmind.evc.igu.main.Application.run(Application.java)


at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)


at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)


at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)


at java.lang.reflect.Method.invoke(Method.java:601)


at org.eclipse.equinox.internal.app.EclipseAppContainer.callMethodWithException(EclipseAppContainer.java:587)


at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:198)


at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)


at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)


at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:353)


at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:180)


at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)


at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)


at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)


at java.lang.reflect.Method.invoke(Method.java:601)


at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:629)


at org.eclipse.equinox.launcher.Main.basicRun(Main.java:584)


at org.eclipse.equinox.launcher.Main.run(Main.java:1438)


[main ] [2013-04-21 08:36:30] INFO com.justinmind.prototyper - EXIT Justinmind Prototyper


[main ] [2013-04-21 08:36:32] INFO com.justinmind.prototyper - START Justinmind Prototyper


[main ] [2013-04-21 08:36:36] INFO com.justinmind.prototyper - Open default project


[main ] [2013-04-21 08:36:40] INFO com.justinmind.prototyper - Activate Tab: COMMENTS


[main ] [2013-04-21 08:36:40] INFO com.justinmind.prototyper - Activate Tab: USER_INTERFACE


[main ] [2013-04-21 08:36:40] INFO com.justinmind.prototyper - Activate Tab: USER_INTERFACE


[main ] [2013-04-21 08:36:52] WARN com.justinmind.prototyper - Unable to read the host name


java.net.UnknownHostException: lgml-roli: lgml-roli: nodename nor servname provided, or not known


at java.net.InetAddress.getLocalHost(InetAddress.java:1438)


at com.justinmind.evc.igu.actions.bb.a(bb.java)


at com.justinmind.evc.igu.actions.bb.run(bb.java)


at org.eclipse.jface.operation.ModalContext.runInCurrentThread(ModalContext.java:464)


at org.eclipse.jface.operation.ModalContext.run(ModalContext.java:372)


at org.eclipse.jface.dialogs.ProgressMonitorDialog.run(ProgressMonitorDialog.java:507)


at com.justinmind.evc.igu.actions.pe.a(pe.java)


at com.justinmind.evc.igu.actions.pe.run(pe.java)


at com.justinmind.evc.b.a(b.java)


at com.justinmind.evc.b.a(b.java)


at com.jp.protection.pub.m.a(m.java)


at com.jp.protection.pub.m.a(m.java)


at com.jp.protection.pub.pro.f.a(f.java)


at com.jp.protection.pub.m.g(m.java)


at com.jp.protection.pub.m.j(m.java)


at com.jp.protection.pub.pro.f.j(f.java)


at com.jp.protection.pub.m.a(m.java)


at com.jp.protection.pub.pro.f.a(f.java)


at com.jp.protection.pub.launch.f.a(f.java)


at com.justinmind.evc.f.a(f.java)


at com.justinmind.evc.igu.main.zh.b(zh.java)


at com.justinmind.evc.igu.main.zh.postWindowOpen(zh.java)


at org.eclipse.ui.internal.WorkbenchWindow.fireWindowOpened(WorkbenchWindow.java:1365)


at org.eclipse.ui.internal.WorkbenchWindow.open(WorkbenchWindow.java:826)


at org.eclipse.ui.internal.Workbench$24.runWithException(Workbench.java:1243)


at org.eclipse.ui.internal.StartupThreading$StartupRunnable.run(StartupThreading.java:31)


at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)


at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:135)


at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:3944)


at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3621)


at org.eclipse.ui.application.WorkbenchAdvisor.openWindows(WorkbenchAdvisor.java:803)


at org.eclipse.ui.internal.Workbench$33.runWithException(Workbench.java:1600)


at org.eclipse.ui.internal.StartupThreading$StartupRunnable.run(StartupThreading.java:31)


at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)


at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:135)


at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:3944)


at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3621)


at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2609)


at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2499)


at org.eclipse.ui.internal.Workbench$7.run(Workbench.java:679)


at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:332)


at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:668)


at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)


at com.justinmind.evc.igu.main.Application.run(Application.java)


at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)


at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)


at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)


at java.lang.reflect.Method.invoke(Method.java:601)


at org.eclipse.equinox.internal.app.EclipseAppContainer.callMethodWithException(EclipseAppContainer.java:587)


at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:198)


at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)


at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)


at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:353)


at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:180)


at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)


at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)


at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)


at java.lang.reflect.Method.invoke(Method.java:601)


at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:629)


at org.eclipse.equinox.launcher.Main.basicRun(Main.java:584)


at org.eclipse.equinox.launcher.Main.run(Main.java:1438)


Caused by: java.net.UnknownHostException: lgml-roli: nodename nor servname provided, or not known


at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)


at java.net.InetAddress$1.lookupAllHostAddr(InetAddress.java:866)


at java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1258)


at java.net.InetAddress.getLocalHost(InetAddress.java:1434)


... 60 more

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Thanks. Maybe you noticed that the log contains the details of the error (java.net.UnknownHostException: nodename nor servname provided, or not known ).


We didn't see this problem before, but it seems to be a bug in the JDK 7 for OSX.


Please could you try to add the name of the machine to your `/etc/hosts` file (in your case add this line):


127.0.0.1 lgml-roli


You can find information about how you can edit the hosts file on Mac OS X, in the next link:


http://www.leftcolumn.net/2011/11/29/...


Once you add the entry, restart Justinmind Prototyper and try to activate the license again.


Please let us know if these instructions solve your problem.


Best regards.

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That solved the problem. Once I made the change, Prototyper prompts that the key has been registered, and the Prototyper needs to be restarted and shut itself down.


Now comes another problem. The Prototyper starts, but without any window show up after the flash screen. The top tool bar shows "Prototyper Pro" and the icon also shows at the bottom dock along with other apps'. Activity monitor shows the app process is active.


What could be wrong here? Thanks.

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Great!


Concerning your new problem, it's a known bug that will be fixed on the next update. Please take a look at this thread to solve it:


https://www.justinmind.com/community...

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Fixed in version 5.5

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I have installed ver 5.5.0 , In mycase after locked key with computer the application trying to restart but not starting again.


If i open again manually it asking for key.


this is my log


[main ] [2013-10-09 21:39:53] INFO com.justinmind.prototyper - START Justinmind Prototyper


[main ] [2013-10-09 21:40:06] ERROR com.justinmind.prototyper - com.justinmind.evc.igu.main.di@1bb60ad


java.lang.NullPointerException


at org.eclipse.ui.internal.actions.CommandAction.init(CommandAction.java:201)


at org.eclipse.ui.internal.actions.CommandAction.(CommandAction.java:86)


at org.eclipse.ui.internal.actions.CommandAction.(CommandAction.java:65)


at org.eclipse.ui.actions.ActionFactory$WorkbenchCommandAction.(ActionFactory.java:77)


at org.eclipse.ui.actions.ActionFactory$41.create(ActionFactory.java:1158)


at com.justinmind.evc.igu.main.actions.d.a(d.java)


at com.justinmind.evc.igu.main.actions.a.a(a.java)


at com.justinmind.evc.igu.main.ei.preWindowOpen(ei.java)


at org.eclipse.ui.internal.WorkbenchWindow.fireWindowOpening(WorkbenchWindow.java:1328)


at org.eclipse.ui.internal.WorkbenchWindow.(WorkbenchWindow.java:413)


at org.eclipse.ui.internal.tweaklets.Workbench3xImplementation.createWorkbenchWindow(Workbench3xImplementation.java:31)


at org.eclipse.ui.internal.Workbench.newWorkbenchWindow(Workbench.java:1925)


at org.eclipse.ui.internal.Workbench.access$14(Workbench.java:1923)


at org.eclipse.ui.internal.Workbench$21.runWithException(Workbench.java:1207)


at org.eclipse.ui.internal.StartupThreading$StartupRunnable.run(StartupThreading.java:31)


at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)


at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:135)


at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4144)


at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3761)


at org.eclipse.ui.application.WorkbenchAdvisor.openWindows(WorkbenchAdvisor.java:803)


at org.eclipse.ui.internal.Workbench$33.runWithException(Workbench.java:1600)


at org.eclipse.ui.internal.StartupThreading$StartupRunnable.run(StartupThreading.java:31)


at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)


at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:135)


at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4144)


at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3761)


at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2609)


at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2499)


at org.eclipse.ui.internal.Workbench$7.run(Workbench.java:679)


at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:332)


at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:668)


at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)


at com.justinmind.evc.igu.main.Application.run(Application.java)


at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)


at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)


at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)


at java.lang.reflect.Method.invoke(Unknown Source)


at org.eclipse.equinox.internal.app.EclipseAppContainer.callMethodWithException(EclipseAppContainer.java:587)


at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:198)


at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)


at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)


at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:353)


at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:180)


at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)


at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)


at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)


at java.lang.reflect.Method.invoke(Unknown Source)


at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:629)


at org.eclipse.equinox.launcher.Main.basicRun(Main.java:584)


at org.eclipse.equinox.launcher.Main.run(Main.java:1438)


[main ] [2013-10-09 21:40:06] INFO com.justinmind.prototyper - EXIT Justinmind Prototyper


[main ] [2013-10-09 21:40:13] INFO com.justinmind.prototyper - START Justinmind Prototyper


[main ] [2013-10-09 21:43:00] INFO com.justinmind.prototyper - START Justinmind Prototyper


Help me .

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Hi,


could you write to jim.support@justinmind.com? Please, attach the log file and tell us which OS you are using.


Thanks.

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I am having the same problem. When I open my .vp file I get the error message "Unable to lock license: No more copies allowed. Please deactivate at least one copy and try again." My Justinmind account was just recently unlocked. Should I re-install Justinmind?I am very nervous about losing data and .vp files.

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Hi Casey,


You problem should be solved now. I've also answered to your other mails to make sure you get the message ASAP.

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Hi I am having the same problem, uninstall the application. Unable to lock license: No more copies allowed. Please deactivate at least one copy and try again. I don't see my info. Help !

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Hi Camilo,


Please send an email to jim.support at justinmind.com explaining the problem and letting us know what key you are trying to activate.


Best,


Marc