Trial version to professional

firoz shared this question 2 years ago
Answered

please let know how to convert trial to professional? Is it enough i buy the subscription with the same email ID i used for trial version? Will all the files in the trial version be available after the purchase of professional? My system got crashed and i was not able to complete the prototype and hence the request.

Comments (4)

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Hi there,


You can upgrade to the professional version by going to: Justinmind.com/pricing


and you can use the same email.


If you shared those files to your online account, they should still be available online if your trial has not expired yet. However, if you did not share them, and your system crashed, I am not sure if they will still be accessible if your local files are corrupted.


Best,


Danielle

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Thank you for your reply.


If by sharing you mean publishing, then Yes, i have published within the trial version period. I bought the pro version after the trial expired. But, i realized that nothing exist after i bought the pro version. Is there any way you could retrieve the files? Email is fiz2fuz@yahoo.com


It would be of immense help.


Thanks..

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Hi there,


If it had been more than 10 days after your trial expired that you decided to purchase the Pro version, then unfortunately your files have been deleted and we can't recover them. We apologize for any inconvenience, but you should still have the files locally on your computer and can upload them again to your Pro account.


Best,


Danielle

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Thanks for the response Danielle. Much appreciated.