"Too many registrations. Unable to lock license: No more copies allowed. Please deactivate at least

Stephen Hube shared this problem 1 year ago
Known

Hello!


I was using the 30-day trial and then got a key from our IT-support. When entering this key, I get the following error:


"Too many registrations. Unable to lock

license: No more copies allowed. Please deactivate at least one copy and try

again."


How can I solve this?

Comments (5)

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1

Hi Stephen,


Every named user, with both a desktop and a secondary laptop/home computer, can legally install and use Justinmind on both computers. If the key has already been activated into another computer it should be uninstalled first to permitt you to use that key.


To deactivate the key , you should follow these instructions:


1. Click on "Help" at prototyper

2. Then "Unregister key"


Once it has been deactivated you'll be able to activate the key on your computer. Also you have the option to ask them to buy an extra user to the account.


Best,


Sonia Durán

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1

Hello Sonia!


Thanks for your reply. However, I don't have an entry "unregister key" in my help menu. Only "register key". Also, I haven't installed Prototyper on any other computer.


Could the problem be that I my trial account is still active and I am registered twice with the same e-mail adresss?

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1

Hi Stephen,

The instructions provided will need to be followed at the laptop that the key has been registered before. Once it has been unregistered from the other computer you will be able to register the key at your laptop. For futher assistance, please ask the account owner of the license key to contact us through our customer support portal.

Best,

Sonia Durán

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1

Hello Sonia,


there is no laptop involved here. I have one computer. On that computer, I installed the 30-day trial, then I got the license key and I want to register the JustInMind installation on that computer, not on a second computer or a laptop.

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1

Hi Stephen,


Have the account owner of your license contact us through the customer support portal and we can resolve this for you.


Best,

Danielle