Could you give us some details about your computer please?
I am using Windows XP
Could you post an image of the contents of this folder please?
c:Program filesJustinmindJustinmind Prototyper 4.4.1plugins
It looks like the installation process finished correctly. Could you post the contents of this file?
c:Documents and settings[your user name]Justinmind4.4.1logs.log
I don't see any log files
Ok, then go to c:Program FilesJustinmindJustinmind 4.4.1.metadata and post the .log file. Check also the folder called configuration and post all the .log files there.
Ok, I see in the other snapshots that you installed Prototyper in a folder called d:downloads, could you go to d:downloadsJustinmind 4.4.1.metadata and post the .log file. Check also the folder called configuration and post all the .log files there.
I don't have a metadata folder
What about the 'configuration' folder?
The folder is empty
My goodness... Could you tell me more or less the steps you followed to install Prototyper? I mean, it was a different user the one who installed Prototyper and the one you use to run it?
Is there a number I could call?
I was just informed that my company has purchased licences for the product.
We replied to you by email.
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