The trial version 4.4 will not will not launch

Doney shared this problem 6 years ago
Solved

Comments (19)

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Could you give us some details about your computer please?

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I am using Windows XP

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Could you post an image of the contents of this folder please?


c:Program filesJustinmindJustinmind Prototyper 4.4.1plugins

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14d2494c2a04119269efa813d4b78abc

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10e11e7941d92a7ebcdff46a38c0f28c

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bd51a4cc7e7aabb48adf270604d0e053

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92e83279fdcb615518c9685f5bcc2fa8

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It looks like the installation process finished correctly. Could you post the contents of this file?


c:Documents and settings[your user name]Justinmind4.4.1logs.log

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I don't see any log files

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Ok, then go to c:Program FilesJustinmindJustinmind 4.4.1.metadata and post the .log file. Check also the folder called configuration and post all the .log files there.

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08b0c909fafd9172c0ea92d497302b8e

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Ok, I see in the other snapshots that you installed Prototyper in a folder called d:downloads, could you go to d:downloadsJustinmind 4.4.1.metadata and post the .log file. Check also the folder called configuration and post all the .log files there.

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I don't have a metadata folder

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What about the 'configuration' folder?

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The folder is empty

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My goodness... Could you tell me more or less the steps you followed to install Prototyper? I mean, it was a different user the one who installed Prototyper and the one you use to run it?

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Is there a number I could call?

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I was just informed that my company has purchased licences for the product.

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We replied to you by email.