Prototyper Pro 5.6 error on startup on Mac OSX 10.9.4

Minoo Patel shared this problem 4 years ago
Solved

I checked the blogs and found this link for the exact same problem from a year ago:


https://www.justinmind.com/community...


I tried it and got past the license locking issue but ran into another error. The logs.log file contents are replicated here for your reference. Please advise on corrective action asap


thanks


============= Contents of logs.log file ============


[main ] [2014-07-15 19:11:08] INFO com.justinmind.prototyper - START Justinmind Prototyper


[main ] [2014-07-15 19:11:09] INFO com.justinmind.metrics - {type=PC_INFO, hostname=minoomac.local, user=minoo.patel, install_id=110432161, license=00FFE348C152875842C706A73A9718B8, os=Mac OS X, os_version=10.9.4, arch=x86_64, country=US, language=en, product=Prototyper Pro, version=5.6.1, java_version=1.6.0_65-b14-462-11M4609, cpu=, dpi=72, displays=1, resolution=1440x900}


[main ] [2014-07-15 19:11:09] INFO com.justinmind.metrics - {type=STARTED}


[main ] [2014-07-15 19:11:11] INFO com.justinmind.metrics - {type=CLOSED, use_time=1734}


[main ] [2014-07-15 19:11:11] ERROR com.justinmind.prototyper - com.justinmind.evc.igu.main.hi@7e28ebb4


java.lang.NullPointerException


at org.eclipse.ui.internal.WorkbenchWindow.fillActionBars(WorkbenchWindow.java:3576)


at org.eclipse.ui.internal.WorkbenchWindow.(WorkbenchWindow.java:419)


at org.eclipse.ui.internal.tweaklets.Workbench3xImplementation.createWorkbenchWindow(Workbench3xImplementation.java:31)


at org.eclipse.ui.internal.Workbench.newWorkbenchWindow(Workbench.java:1925)


at org.eclipse.ui.internal.Workbench.access$14(Workbench.java:1923)


at org.eclipse.ui.internal.Workbench$21.runWithException(Workbench.java:1207)


at org.eclipse.ui.internal.StartupThreading$StartupRunnable.run(StartupThreading.java:31)


at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)


at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:135)


at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:3944)


at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3621)


at org.eclipse.ui.application.WorkbenchAdvisor.openWindows(WorkbenchAdvisor.java:803)


at org.eclipse.ui.internal.Workbench$33.runWithException(Workbench.java:1600)


at org.eclipse.ui.internal.StartupThreading$StartupRunnable.run(StartupThreading.java:31)


at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)


at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:135)


at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:3944)


at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3621)


at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2609)


at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2499)


at org.eclipse.ui.internal.Workbench$7.run(Workbench.java:679)


at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:332)


at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:668)


at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)


at com.justinmind.evc.igu.main.Application.run(Application.java)


at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)


at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)


at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)


at java.lang.reflect.Method.invoke(Method.java:597)


at org.eclipse.equinox.internal.app.EclipseAppContainer.callMethodWithException(EclipseAppContainer.java:587)


at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:198)


at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)


at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)


at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:353)


at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:180)


at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)


at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)


at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)


at java.lang.reflect.Method.invoke(Method.java:597)


at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:629)


at org.eclipse.equinox.launcher.Main.basicRun(Main.java:584)


at org.eclipse.equinox.launcher.Main.run(Main.java:1438)


[main ] [2014-07-15 19:11:11] INFO com.justinmind.prototyper - EXIT Justinmind Prototyper


[main ] [2014-07-15 19:11:13] INFO com.justinmind.prototyper - START Justinmind Prototyper


[main ] [2014-07-15 19:11:13] INFO com.justinmind.metrics - {type=PC_INFO, hostname=minoomac.local, user=minoo.patel, install_id=110432161, license=00FFE348C152875842C706A73A9718B8, os=Mac OS X, os_version=10.9.4, arch=x86_64, country=US, language=en, product=Prototyper Pro, version=5.6.1, java_version=1.6.0_65-b14-462-11M4609, cpu=, dpi=72, displays=1, resolution=1440x900}


[main ] [2014-07-15 19:11:13] INFO com.justinmind.metrics - {type=STARTED}


[main ] [2014-07-15 19:11:14] INFO com.justinmind.prototyper - EXIT Justinmind Prototyper

Comments (1)

photo
1

Hi,


Please send the following files to jim dot support at justinmind dot com:


[folder of the user]/justinmind/5.x/.metadata/.log


[folder of the user]/justinmind/5.x/.configuration/.log


[folder of the user]/justinmind/5.x/logs.log


These log files are inside a hidden folder so first you’ll need to enable hidden files on your Mac , is pretty simple you can follow the instructions from this link:


http://www.mikesel.info/show-hidden-f...


Also attach a screenshot of the error message you get.


Best,


Marc