Please help, My prototyper would not open

Tatiana Gold shared this problem 5 years ago
Solved

I am trying to open protoyper pro but it keeps crushing. I reinstalled but it would not help

Comments (22)

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What OS and Prototyper version are you using? Does any error message show up?

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Prototyper Pro, I just purchased it last week


Mac Os 10.7.4


It worked yesterday perfectly.

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It does not show any error message it simply would not load up. It starts loading up and then crushes

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Please help what do I do?

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Do you Skype? I can share screen on Skype and show what happens.

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Could you send these logs files to jim.support at justinmind.com please? You might need to activate the option to see hidden files and folders in Mac. Check this article to know how http://www.mikesel.info/show-hidden-f...


~/Justinmind/5.1.0/.metadata/.log


~/Justinmind/5.1.0/logs.log

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Sorry, it did not work,

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I've done everything but it did not do the trick, It crushes and would not load

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I think I haven't explained myself very well. You need to send the logs files to us so we can know what is the problem and tell you how to fix it.

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Can you tell me how I do this please. I am not very familiar with it

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Sure. First follow the steps described in this article: http://www.mikesel.info/show-hidden-f...


Then go to /users/your user/Justinmind/5.1.0 and send use the file called logs.log that you will find there. Then open /users/your user/Justinmind/5.1.0/.metadata and send us the file called .log


That's all. To hide the hidden files again in Finder just check the article above.

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I sorry, where do you locate file users?

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You have to open the 'hard drive' files first. There you'll find the /users/ folder.

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Prototyper Pro:


Version:5.1.0


Last Modified:16/11/12 1:23 AM


Kind:Intel


64-Bit (Intel):Yes


App Store:No


Get Info String:5.1.0, Justinmind


Location:/Applications/Prototyper Pro.app

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Is that it?

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[main ] [2012-11-16 01:21:36] INFO com.justinmind.prototyper - START Justinmind Prototyper


[main ] [2012-11-16 01:21:50] INFO com.justinmind.prototyper - EXIT Justinmind Prototyper


[main ] [2012-11-16 01:22:38] INFO com.justinmind.prototyper - START Justinmind Prototyper


[main ] [2012-11-16 01:23:00] INFO com.justinmind.prototyper - EXIT Justinmind Prototyper


[main ] [2012-11-16 01:23:48] INFO com.justinmind.prototyper - START Justinmind Prototyper


[main ] [2012-11-16 01:26:29] INFO com.justinmind.prototyper - EXIT Justinmind Prototyper


[main ] [2012-11-16 01:26:37] INFO com.justinmind.prototyper - START Justinmind Prototyper


[main ] [2012-11-16 01:34:41] INFO com.justinmind.prototyper - EXIT Justinmind Prototyper


[main ] [2012-11-16 01:34:48] INFO com.justinmind.prototyper - START Justinmind Prototyper


[main ] [2012-11-16 01:37:28] INFO com.justinmind.prototyper - EXIT Justinmind Prototyper


[main ] [2012-11-16 01:45:13] INFO com.justinmind.prototyper - START Justinmind Prototyper


[main ] [2012-11-16 01:55:47] INFO com.justinmind.prototyper - EXIT Justinmind Prototyper


[main ] [2012-11-16 02:09:41] INFO com.justinmind.prototyper - START Justinmind Prototyper


[main ] [2012-11-16 02:31:17] INFO com.justinmind.prototyper - EXIT Justinmind Prototyper

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I think this is what you were looking for

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Nov 16 02:34:04 Tatianas-iMac Microsoft Word[170]: Error [1001] setting resolution to 1


Nov 16 02:34:04 Tatianas-iMac Microsoft Excel[171]: Error [1001] setting resolution to 1


Nov 16 02:34:44 Tatianas-iMac Microsoft Excel[171]: kCGErrorIllegalArgument: _CGSFindSharedWindow: WID 78


Nov 16 02:34:44 Tatianas-iMac Microsoft Word[170]: kCGErrorIllegalArgument: _CGSFindSharedWindow: WID 76


Nov 16 02:34:44 Tatianas-iMac Microsoft Excel[171]: kCGErrorIllegalArgument: CGSGetWindowResolution: Invalid window 0x4e


Nov 16 02:34:44 Tatianas-iMac Microsoft Word[170]: kCGErrorIllegalArgument: CGSGetWindowResolution: Invalid window 0x4c


Nov 16 02:34:44 Tatianas-iMac Microsoft Word[170]: error [1001] getting window resolution


Nov 16 02:34:44 Tatianas-iMac Microsoft Excel[171]: error [1001] getting window resolution


Nov 16 02:34:44 Tatianas-iMac Microsoft Word[170]: kCGErrorIllegalArgument: _CGSFindSharedWindow: WID 76


Nov 16 02:34:44 Tatianas-iMac Microsoft Excel[171]: kCGErrorIllegalArgument: _CGSFindSharedWindow: WID 78


Nov 16 02:34:44 Tatianas-iMac Microsoft Word[170]: kCGErrorIllegalArgument: CGSSetWindowResolution: Invalid window 0x4c


Nov 16 02:34:44 Tatianas-iMac Microsoft Excel[171]: kCGErrorIllegalArgument: CGSSetWindowResolution: Invalid window 0x4e


Nov 16 02:34:44 Tatianas-iMac Microsoft Excel[171]: Error [1001] setting resolution to 1


Nov 16 02:34:44 Tatianas-iMac Microsoft Word[170]: Error [1001] setting resolution to 1

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Nov 16 02:08:32 Tatianas-iMac kernel[0]: [ffffff800cd49c00][AppleMultitouchHIDEventDriver::start] entered


Nov 16 02:08:32 Tatianas-iMac kernel[0]: [ffffff800cdd5d00][AppleMultitouchDevice::start] entered


Nov 16 02:08:32 Tatianas-iMac kernel[0]: en1: BSSID changed to 90:27:e4:5f:0d:ff


Nov 16 02:08:32 Tatianas-iMac kernel[0]: AirPort: Link Up on en1


Nov 16 02:08:32 Tatianas-iMac kernel[0]: en1: BSSID changed to 90:27:e4:5f:0d:ff


Nov 16 02:08:33 Tatianas-iMac kernel[0]: AirPort: RSN handshake complete on en1


Nov 16 02:08:34 Tatianas-iMac kernel[0]: tun kernel extension version 20090913


Nov 16 02:08:34 Tatianas-iMac kernel[0]: tap kernel extension version 20090913


Nov 16 02:08:51 Tatianas-iMac kernel[0]: en1: BSSID changed to d8:30:62:34:e7:cf


Nov 16 02:08:51 Tatianas-iMac kernel[0]: AirPort: RSN handshake complete on en1


Nov 16 02:09:21 Tatianas-iMac kernel[0]: 104.516192: ar5416LoadNF: *** TIMEOUT while waiting for nf to load: AR_PHY_AGC_CONTROL=0x40d22 ***


Nov 16 02:10:08 Tatianas-iMac kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=231[GoogleSoftwareUp] clearing CS_VALID


Nov 16 02:12:47 Tatianas-iMac kernel[0]: BootCache: too many history clusters (150, limit 151)


Nov 16 02:13:04 Tatianas-iMac kernel[0]: IOSurface: buffer allocation size is zero


Nov 16 02:16:10 Tatianas-iMac kernel[0]: IOSurface: buffer allocation size is zero


Nov 16 02:28:39 Tatianas-iMac kernel[0]: 1262.027113: osif_com_vap_event_handler vap delete event


Nov 16 02:28:39 Tatianas-iMac kernel[0]: 1262.027119: deleteVap ****SYNC VAP DELETE SUCCESS

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Ok, try with this:


Remove Prototyper from the Applications folder.


Open /users/Justinmind and remove the folder 5.1.0


Install Prototyper again and launch it.


A question: Have you ever installed a version of Prototyper lower than 5.1.0?

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yes

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Perfect, thank you very much!