No usernote invite received

tim.ostler shared this problem 6 years ago
Solved

I am inviting reviewers but they are not getting the link. I have tested this by also sending one to myself at another email address. What might be going wrong?

Comments (1)

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Sometimes spam filters and other softwares can block the mails coming from Usernote. Depends on the spam filter or firewall you have in your company. We checked our servers and our mailing server says the mail was correctly sent. If you like you can do a quick test. Try to invite an email address from gmail and see if the mail is received. If that's the case you might need to contact to your network administrator and ask him to see if the mails are being blocked.