Deacivated license on one machine to install on another. When trying to register license, it says "wrong license number." Email Jim on 3/16...no answer.
This is a big problem. The screen prompt does not ask for a location it wants a license typed in. This does not correspond to the instruction of switching the license to another machine found on the PDF.
The license system has been changed in the 4.5 version. Here are the new installation instructions:
If you purchased your license before February the 22nd then your license number is the same as the name of your .lic file. If that doesn't work please contact us.
Thanks Victor, This, along with Jim's license authorization, gives me the answers I needed.
I still have not heard from anyone at the company and the answering service handling customer calls is a joke. So I not only can't use the software on the new machine, but it's deactivated on the old one as well. This is just absurd.
I understand. After seeing the new PDF on the license and 4.5 + I opened Prototyper Pro and drug the .lic file into the license key box. I then erased any local prefixing associated with the file I had moved. Return then brought up license registered. If that fails, contact us and request a license verification.
Please contact sales at jim.sales at justinmind.com
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