Justinmind Usernote does not work with files created by Justinmind Prototyper version 4.3

Gary DeGregorio shared this problem 7 years ago
Solved

I am in a real bind. Justinmind Prototyper 4.3 corrected two critical problems that I reported in the May time frame. As soon as it was released, I updated by prototype to use release 4.3 and have since made changes and do not want to go back to version 4.2. Unfortunately, I promised two potential customers (after a direct demo via GoToMeeting) that I would invite them to interact with the prototype via Usernote and then they could comment directly and at times convenient to them.


Unfortunately, I found out from my customers that my prototype no longer would simulate in Usernote (see the link http://www.justinmind.com/usernote/to... to check it out for yourself.


Just to confirm this was 4.3 related, I uploaded an older version of the prototype to Usernote (one built with Justinmind Prototyper 4.2) and it immediately begins to simulate (see the link http://www.justinmind.com/usernote/to... to check it out.


Please confirm the problem and give me a date by which you will have updated Usernote to work with Justinmind Prototyper version 4.3 files. My potential customers are excited to have the opportunity to use and comment on my prototype and needs to know when it will be working for them.


Looking forward to the same fast and efficient support you have given me in the past!!


Thanks,


Gary DeGregorio


847-980-2831


decision-making-solutions@decisioninn...

Comments (5)

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Hi,


Sorry about that.


There is an interference between the javascript code that runs the screen onpageload event, the pause action and the master located on the same screen. This is because the javascript that runs the simulation in Usernote is extremely complex and in a few cases the simulation is not exact. We are working very hard to solve this cases.


Meanwhile, there is a workaround: if you change the NDA text from a master to a simple label the loading effect will work. You can do that doing a right-click on it and then "break the master".


Best regards,

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I tried the workaround it solves the problem for now. Longer term I really need to use the master text so I can make changes for different users without manually changing every page.


I did discover another Usernote problem. For some reason one of my data table contents do not show up, just the titles of the fields, but none of the data. This is unfortunate since it is a key field my users need to explore, but again, hopefully you can get that working as well.


Thanks,


Gary

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Hi,


could you tell me which table is the one that is not working properly?


Thanks,

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Enrique,


On the screen DKC_Decision_Vision_Super_User_WithTable, the data table that is blank is contained in the TAB called Criteria. It appears to be a problem with applying the filter that is captured as part of the behavior. I did a complete test and found that each TAB had some where the filters worked and some where the filters did not work at all and if the filters did not work, then the Next, Previous, First, and Last buttons also did not work. I can send you a summary of what I found but need to keep all this information confidential between Justinmind and Decision Innovation. How can I do this?


Your problem reporting systeam used to be private and now appears open. Is there a way to make our exchange private?


Let me know. I appreciate your help in resolving these problems with Usernote.


Thanks,


Gary

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Hi,


Yes of course, the customer support portal still exists: http://support.justinmind.com


We changed recently the support link of our web page to this public forum but we keep the old system for customers. You have an account there.


Regards,