JIM Crashes every Time

Sean Elias shared this question 6 years ago
Answered

JustInMind Crashes every time


When I try to load a previously saved file. When I try to save a file. Even when I had deleted and re-installed the software.


I previously found I had version 4.3.1 and it didn't promp for an update... found out 4.5 was out. Installed that and same problem.


Friday night I was working on a project until 3 am. saved it. Put computer to sleep.


Came back on the next day to continue and that is when JIM started constant Crashing.


Look forward to your reply. (P.s. Have shared the prototype vie user-note for potential testing.). - Perhaps no one works on a weekend?


Best Regards,


Sean Elias

Comments (3)

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We've answered by email.

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We Have the same Problem, can you Share the solution.

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It was an special situation of that user's computer. Can you send an email to jim.support at justinmind.com with the log file attached please?


Mac OS


/users/username/Justinmind/4.6.0/logs.log


Windows 7


c:usersusernameJustinmind4.6.0logs.log


Windows XP


c:documents and settingsusernameJustinmind4.6.0logs.log