Evalutation period, outstanding support tickets and buggy widgets ....

np shared this problem 1 year ago
Solved

Hi, Community and the support team,

I am in an evaluation time, and it is really frustrating when you spend so much time in getting answers for things that should logically work as designed ... I have spent hours and hours in dealing with data master and the loading the data from the csv files for each data field types. And, it has been really painful.

I am still not successful in addressing issue in this ticket, also not able to load category and multiple category fields from the csv file. The JIM app on mobile doesn't function the same way as the JIM prototype renders the content in the simulator and in the browser.

The trial period pushes you to use your time effectively to get to know the product.

But when there are so many bugs and delays in responding from support team, I wonder how does one decide on signing up for the paid account.

Has anyone experience similar things?

Thanks,

np

Comments (2)

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Dear @np,

We understand your frustration - you're right that there can be a delay between queries on the community forum and our response. This is largely due to prioritizing customer questions in our Customer Support Portal - which will typically receive a response from us within a few hours. Please note that if you do decide to purchase a license, you will receive priority support.

Regarding the mentioned issues, we will be glad to help you with them through this channel.


Thank you for your patience.


Best,

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Hi @SoniaDuran,

I appreciate your response. Understanding your note above, I would appreciate if the JIM considers the initial trial period for 90 days. During the trial period, depending on the delays for issues to be addressed by support team, we may not be able to logically validate the product offerings.

Thanks,

np