Download DMG File Unrecognizable

Yolanda Logan shared this problem 6 years ago

I'd like to download your free trial, but when I open the DMG file, I'm getting no file association (on the DMG Part file) and file unrecognizable (on the DMG) file. Let me know what I need to do to address. Needing this in the next day or two.

Thanks - Yolanda Logan 858150f64009e10d9997125a2cb14d91

Comments (1)


Hi Yolanda,

It looks like the download didn't finish correctly. If you take a look at the message it says there is no application that opens '.part' files. Our file has a .dmg extension but Mac turns it into .part while it's downloading the file. So I'd recommend that you download again the file from our web site and wait until all the download process has finished.