Does Adding Reviewers Change License Type?

Seth Blanchard shared this question 4 years ago

I purchased the perpetual license but I keep getting told I have a new payment coming up. Why is that? This doesn't seem to be a maintenance payment as it now says I'm on a yearly subscription. Any ideas as to what happened to change my license type? The only thing I can think of is that I've added viewers to a project and maybe that adds cost, but if so, that's not explained anywhere I've looked.

Comments (2)


Hi Seth,

The only information we have is that you bought a yearly subscription. To discuss this further please contact us at jim dot support at justinmind dot com. I wouldn't want to reveal confidential information through a public portal.




I went through my emails and you are right. I only purchased the yearly subscription. Thank you for looking into this. False alarm.