Crash on startup

Jeff K shared this problem 6 years ago
Solved

Hi, since the update to 4.5 I have problems getting the app to open consistently.


After a fresh reboot, it opens with no issue. If closed, it simply wont open again until I reboot. The splash screen comes up, and quickly disappears with no errors.


I notice the Justinmindprototyper.exe opening briefly in task manager, and then exiting within a few seconds.


I dont see anything in the windows event viewer or know where any internal logs may be stored to provide more info. I am running Windows 7 64 bit, all updates applied.


Prior to 4.5, I did not have this issue.


Im happy to provide more data if you tell me what may be helpful.

Comments (1)

photo
1

Could you send this file to jim.support at justinmind.com please?


c:Usersyour userJustinmind4.5.0logs.log


And these one too:


c:Program Files (x86)JustinmindJustinmind Prototyper 4.5.0.configuration*.log


c:Program Files (x86)JustinmindJustinmind Prototyper 4.5.0.metadata*.log


Thanks in advance