Contact telephone number

Marnix Garner shared this question 1 year ago
Answered

I've just signed up for a trial and need to get in contact with support, however the system won't login to the customer support portal even though I know my login details are 100% correct.


There is no telephone number to be found anywhere to get in touch with the company!? This is the only place I can find to try and somehow get in touch with the company. Not impressed.


I have just tried to submit this form and I can't because it's asking me for login details which doesn't work again!!! (I can login to my account and that's it). I will register another account to get this message through!

Comments (5)

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Hi Marnix,

Unfortunately, we do not provide telephone support and our Customer Support Portal is just available for Pro and Enterprise users but would be glad to help you resolve your inquiries through this channel.

Best,

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Ok, the system doesn't tell you that! Please put a note there.


So how do you cater for new trial users that have a question as there is no where to get in touch with you?


I signed up a while ago for your trial under a different email address and at the time I never really tried out the program. I have now rejoined under the company I'm working for and wish to try out your program with all the features but I can't because I'm on the same computer. Appreciate if you can give me the full access for the month so I can properly test your software?

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Hi Marnix,


You can get in touch with us through our Community. For this matter, contact jim.sales@justinmind.com and ask them if they can grant you with a new trial.


Best,


Sonia Durán

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Hi,

I am trying to contact you from yesterday.I have sent you mail.But didn't receive any reply from you.My laptop Date/Time settings got changed,so that my account got blocked and shows that it got expired.But still 20 more days are there to get expired.Kindly help me to login my account.

Thanks

Jegan

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I would like to know the limitations of a single users licenses when you added people onto your user group. How many users can be able to view a Prototype when 1 license is bought, what is the maximum number of users that can display the prototype on the Web?