Constant crashing. Can't open prototypes

sawyerlm shared this problem 7 years ago
Solved

Just in Mind keeps crashing and now I can't open the prototype I was working on. Keeps giving me errors. I was working on scenarios for the first time. I just updated. Is anyone else seeing this problem?

Comments (5)

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Hi,


It seems the file has get corrupted. Don't worry, we can recover it easily without any loss of information. Could you please send your .vp file to jim.support@justinmind.com? We will send it back to you fixed and we will search what could be happening so it doesn't happen again.


We apologize for the inconveniences that this might cause you.


Regards

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Thanks! I sent an email with the attached file. Thanks for the quick response!

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I'm having the same issue. It was fine the first few days but now that I'm doing actual work it's gotten hung up on the only prototype I have so far. :(


"An unexpected error has occurred." with this as an explaination


"An error has occurred. See error log for more details.


java.lang.NullPointerException

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Could you send the prototype to jim.support@justinmind.com please? We need it to know what could have happened.

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i have the same issues and it crash many times now , also it convert the file size to 0 byte and display file error


the older version is more stable more this one !!