Can't upload images

Hi Alyssa,

I would like to know which version of Justinmind Prototyper you are using and also how you upload the images.

Best regards,

Hi, I'm using Prototyper 5.6 Free. I've tried uploading images two ways:

1. Insert > Image File

2. Wigets > Image > double clicking image box/click "select an image file" in sidebar > include image in prototype

When I follow the second step, nothing happens and no image is inserted. When I follow the first step, I get this message:

"An unexpected error has occured.

We apologize for the inconvenience, we will try to fix this error on the next update. Thank you for your patience."

Then the app quits.

Hi Alyssa,

could you tell me which OS you are using?

thanks

I've mentioned it earlier. I am using Mac OSX 10.9.

Hi Alyssa,

it could be a problem with the format of the image. Not all the configurations are supported right now. I recommend to try a different format, like png.

Best regards,

Hmm, I've tried uploading the photo in different formats. It still doesn't seem to work. I've also tried using different devices. I'm not sure what's wrong.

Hi Alyssa,

could you add some screenshots to see what's happening? Does it happens with a new project?

Also, it would be helpful if you can sent us the image and prototype that gives this error. If you don't mind, send the files to jim.support@justinmind.com

Best regards,