Can't upload images

AI shared this question 4 years ago
Answered

When I try uploading an image, I get an error and the app suddenly quits. What do I do? I haven't been able to upload any images yet.


I am using Mac OSX 10.9. Thank you.

Comments (7)

photo
1

Hi Alyssa,


I would like to know which version of Justinmind Prototyper you are using and also how you upload the images.


Best regards,

photo
1

Hi, I'm using Prototyper 5.6 Free. I've tried uploading images two ways:


1. Insert > Image File


2. Wigets > Image > double clicking image box/click "select an image file" in sidebar > include image in prototype


When I follow the second step, nothing happens and no image is inserted. When I follow the first step, I get this message:


"An unexpected error has occured.


We apologize for the inconvenience, we will try to fix this error on the next update. Thank you for your patience."


Then the app quits.

photo
1

Hi Alyssa,


could you tell me which OS you are using?


thanks

photo
1

I've mentioned it earlier. I am using Mac OSX 10.9.

photo
1

Hi Alyssa,


it could be a problem with the format of the image. Not all the configurations are supported right now. I recommend to try a different format, like png.


Best regards,

photo
1

Hmm, I've tried uploading the photo in different formats. It still doesn't seem to work. I've also tried using different devices. I'm not sure what's wrong.

photo
1

Hi Alyssa,


could you add some screenshots to see what's happening? Does it happens with a new project?


Also, it would be helpful if you can sent us the image and prototype that gives this error. If you don't mind, send the files to jim.support@justinmind.com


Best regards,