Access from new laptop

dave shared this problem 5 years ago
Solved

The PC I previously had Justinmind installed on no longer works and has been replaced. I have installed the latest version on my new laptop. Could you please tell me how to access this with the account I ran on my old PC. I cannot start the old PC to retrieve any licence files. Thanks.

Comments (3)

photo
1

Here are the links that can help you:


moving the key to another computer - http://www.justinmind.com/media/Justi...


I lost my subscription key. How can I recover it?


You will find your subscription key inside Your account settings


What should I do when I change my computer?


You should unregister / deactivate your Prototyper copy from the old computer and register a new copy to the new computer. Find the instructions to move a Prototyper copy here. http://www.justinmind.com/media/Justi...


If those links don't solve your issue, please email jim.sales@justinmind.com as they manage the licenses.

photo
1

Thanks John, but i can't "de-register" the key on the old PC...it is toast and can't even be booted up. When I enter the key in the latest version downloaded to the new laptop it says I can't have duplicate and must deregister the previous. Bit of a catch 22 if I can't start the old PC..?

photo
1

Please send a request to jim.sales@justinmind.com