Services
Your requirements are our priority
Support packs
Justinmind’s products are easy to install and use, but we know that to get an excellent experience we must offer a great service level. To help our clients and partners we offer the following support packs:
|
Pack |
Number of incidents |
Support hours |
Software upgrades |
|---|---|---|---|
| Upgrade | 5 | 8 x 5 EST | Yes |
| Standard | 10 | 8 x 5 EST | Yes |
| Advanced | 20 | 8 x 5 EST | Yes |
Support packs features
Responses to your questionsabout installation, configuration and usage of the different products of Justinmind.
- Localization and resolution of incidents of our products.
- Notifications of updates and improvements in Visual Prototyper and Factory Server.
- Support from the Justinmind engineers team during a year.
- Fast responses to your support requests.
- Justinmind offers support by telephone and email during the local hours EST: 09 am – 6 pm. The telephone numbers and email addresses of our support services are specified in the support contracts.
To contract a support pack or you need details about our support packs please contact us filling in our contact form.
Send us Bugs and Suggestions
To report us bugs, suggestions or needs about our products, fill in our feedback form.